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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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Texas
1 review
0 helpful votes
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CZ Tennis bracelet order
July 14, 2022

The advertisement was exact; service was perfect! In these tumultuous times we live in - a CZ comes in handy

Date of experience: July 14, 2022
Florida
1 review
0 helpful votes
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No fuss, no muss
July 14, 2022

Extremely easy. Item was as shown, arrived as promised. I love R-S. Excellent quality

Date of experience: July 14, 2022
Florida
1 review
0 helpful votes
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Very nice bracelet
July 14, 2022

It's rare that I buy anything from a magazine advertisement the fact that it was in the Elks made me comfortable and my wife is pleased with the bracelet I would recommend Ross Simons

Date of experience: July 14, 2022
Texas
2 reviews
0 helpful votes
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Great shopping. Great experience, front just want I wanted

Date of experience: July 14, 2022
New York
1 review
0 helpful votes
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Beautiful jewelry!
July 14, 2022

Loved the beach jewelry choices! Great quality! Please keep the collection coming!

Date of experience: July 14, 2022
Massachusetts
3 reviews
0 helpful votes
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The ring is very lovely. Fits true to size. It was delivered very quickly also.

Date of experience: July 14, 2022
Florida
2 reviews
0 helpful votes
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Ross Simon jewely
July 14, 2022

I have been a satisfied Jewelry Buyer with RS for years! Highly recommend, I've never sent anything back!

Date of experience: July 14, 2022
Illinois
1 review
0 helpful votes
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Poor customer service
July 14, 2022

Necklace ordered was okay, but experience with customer service not okay..

Date of experience: July 14, 2022
New Mexico
1 review
0 helpful votes
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Love it!
July 14, 2022

Have purchased a few personalized necklaces for gifts and have been very pleased with quality and durability of product, ease of ordering and timing of delivery.

Date of experience: July 14, 2022
Tennessee
2 reviews
0 helpful votes
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Lapis ring
July 14, 2022

Absolutely love it. Very dainty and exquisite. Colors are vibrant.

Date of experience: July 14, 2022
North Carolina
1 review
0 helpful votes
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No Problems
July 14, 2022

Piece given as a gift, looked great. My friend loved it.

Date of experience: July 14, 2022
New York
1 review
1 helpful vote
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Cross ring
August 13, 2022

Made cheaply and not what I expected. Looks totally different in person. Diamonds are dull bad quality

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 14, 2022
Barbara J. — Ross-Simons Rep
over a year old

We do appreciate your feedback. In an effort to better show the scale, we include an alternate image of our items being worn and provide the sizing under product details. For questions or concerns in regard to a piece, please reach out to us at 1-800-835-0919.

New Jersey
1 review
0 helpful votes
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Great experience
July 14, 2022

From start to finish, the shopping experience was great. I received the necklace within 4 days and it's exquisite.
Thank you

Date of experience: July 13, 2022
Louisiana
1 review
0 helpful votes
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Jewelry
July 14, 2022

I am an old customer of Ross Simon. I am very pleased with the item that I purchased.

Date of experience: July 13, 2022
Colorado
2 reviews
0 helpful votes
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Great jewelry company
July 14, 2022

I am always pleased with my purchases from Ross-Simons.

Date of experience: July 13, 2022
California
1 review
2 helpful votes
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Bought a ring from you in 2019 so it was way out of warranty. Think I only wore it once and one of the little Apatite (sp?) stones fell out. I sent it back to you so I could PAY for a replacement. Got it back several months later with "Unable to repair!" I had also asked how much for you to buy back as you advertise that you buy gold. It is 14k. No response on that either. I was so disappointed! Ann Bradley *******148

Date of experience: July 13, 2022
New Hampshire
1 review
0 helpful votes
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Very satisfied
July 13, 2022

Easy ordering, quick shipping and quality merchandise.

Date of experience: July 13, 2022
Rhode Island
1 review
0 helpful votes
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Earring won't fit
August 12, 2022

The curve on these earrings on wires is too tight. My ear will not fit through these earrings.

Date of experience: July 13, 2022
Rhode Island
1 review
0 helpful votes
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Great deal!
July 13, 2022
Updated review

I found exactly what I wanted... at a good price! And my wife absolutely LOVES the bracelet…

Date of experience: July 13, 2022

Great deal!
June 10, 2022
Previous review

Great deal!

Date of experience: June 9, 2022
New York
1 review
0 helpful votes
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Great
July 13, 2022

Came very quickly. Liked the item I purchased which was on sale.

Date of experience: July 13, 2022