On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I like the 2 chains I bought but after purchasing these I get an email that said they were now on sale at several dollars less than I paid. Not good.
For the amount of money spent, I thought I would get a closure that was easier to use. The clasp is way to small and lightweight.
Excellent quality and great purchasing experience.
My jewelry has exceeded my expectations. From selection, ordering and receiving- great company to buy from.
The ring is so small it looks like a child's toy. SOOO disappointed! I can't believe I paid $150 for it.
Quick and easy to find what I saw in the catalogue
Easy site, order showed up on time and was beautiful.
I recently purchased two different sets of three pair of gemstone earrings ( 1 each of Ruby, Emerald Sapphire gemstones set in gold over Sterling silver settings. They are quite lovely and look very well crafted.
There is a personal shopper assigned to me and she is great! She helps me order, finds pieces which are my style and makes my shopping experience fun!
Love their jewelry but I couldn't get out of my ear. Now it's swollen n hard to take out being they were so tiny, my husband used tweezers n got it out in 2 pieces. Now it's infected. But besides this I like their jewelry.
I have not seen them yet since in hospital, however being a regular customer, I know that I will love them! Thank you.
All good! Been buying from Ross Simons for years! Always pleased with service.
Bought from Ross Simons for many years…. Never had a problem they didn't solve! Great to do business with. Highly recommend! Thanks RS!
Bracelet looks on the cheap side. Very disappointed.
Not quite what I expected. It should be made better.
I've purchased many things from R-S over the years for myself and for gifts. I'm loyal!
Earrings delivered in timely fashion- I'm happy w them!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback. We regret to learn the piece was not as expected. In an effort to better show the scale, we include an alternate image of the earrings being worn and provide the sizing under product details. For questions or concerns in regard to a piece, please reach out to us at 1-800-835-0919.