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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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New Jersey
1 review
0 helpful votes
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Silver Necklace
July 21, 2022

Necklace was exactly as advertised and was received quickly.

Date of experience: July 21, 2022
California
1 review
0 helpful votes
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Beautiful rings
July 21, 2022

I love the rings, but due to sizing, both we returned for refund

Date of experience: July 21, 2022
Virginia
1 review
0 helpful votes
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GREAT SERVICE
July 21, 2022

Ross Simons is ALWAYS a delight to shop! Service, web-site everything is easy, concise and I use it often and have for YEARS!

Date of experience: July 21, 2022
New York
2 reviews
0 helpful votes
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There were no issues placing the order. We are totally satisfied. This is a gift for my wife's birthday which is at the end of August.

Date of experience: July 21, 2022
California
1 review
0 helpful votes
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Fitz and Floyd water goblets
August 20, 2022

So disappointed in the quality of these! They aren't cheap $50.00 for 4 goblets. They have seams on then. Terrible!

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 21, 2022
Barbara J. — Ross-Simons Rep
over a year old

We regret to learn of your disappointment with the goblets. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the item can be returned. Returns are easy to set up online.

Colorado
1 review
0 helpful votes
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Beautiful Bracelets
July 21, 2022

I purchased four bracelets and love them very much. I especially loved the price.

Date of experience: July 21, 2022
California
1 review
0 helpful votes
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No complaints
July 21, 2022

I have ordered from here before and I haven't had any issue thus far. I appreciate the attention to detail in their jewelry pieces

Date of experience: July 21, 2022
New Jersey
1 review
0 helpful votes
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Beautiful necklace just like the advertisement delivered right on delivery date very efficient

Date of experience: July 21, 2022
Minnesota
1 review
0 helpful votes
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Great to work with!
July 21, 2022

Fast delivery and awesome jewelry. If there ever is a problem customer service is quick and efficient!

Date of experience: July 21, 2022
Alabama
1 review
0 helpful votes
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Jade bracelet order
July 21, 2022

This is my first order. Product is beautiful and I received it in a timely manner.

Date of experience: July 21, 2022
California
2 reviews
2 helpful votes
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Chain arrived tangled.
August 20, 2022

I don't like that -- despite using a $50 Gift Coupon Code -- the Order Total is still showing as $185 instead of $135

Date of experience: July 20, 2022
Wisconsin
1 review
0 helpful votes
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Wonderful ring
July 21, 2022
Updated review

Good pricing. Ring was beautiful. As described shipping very fast. Would recommend this website for jewelry in the future.

Date of experience: July 20, 2022

Good pricing
July 13, 2022
Previous review

Good pricing

Date of experience: July 12, 2022
Ohio
1 review
0 helpful votes
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Glitter time
July 21, 2022

Lots of choices good selection and fun shopping. Wish I could buy more.

Date of experience: July 20, 2022
Texas
1 review
0 helpful votes
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Stunning earrings!
July 21, 2022

Easy to order and easy to set up payment plan for absolutely gorgeous earrings!

Date of experience: July 20, 2022
Alabama
1 review
0 helpful votes
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Love this necklace
July 21, 2022

Even more beautiful in person. Perfect size. Delivered quickly.

Date of experience: July 20, 2022
California
1 review
0 helpful votes
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Perfect service
July 21, 2022

Easiest shopping ever! Product arrived quickly and was exactly what I wanted!

Date of experience: July 20, 2022
Florida
2 reviews
0 helpful votes
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Earrings
July 21, 2022

Very pleased …The earrings are just as beautiful as pictured! Very happy with my purchase!

Date of experience: July 20, 2022
Wisconsin
1 review
0 helpful votes
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It's far more beautiful than what the picture shows. Very sparkly. Love it!

Date of experience: July 20, 2022
Florida
1 review
0 helpful votes
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Never got the 5 dollar gift packaging I paid for
August 19, 2022
Updated review

Wish you had half sizes. First time ordering from here. I hope it's a smooth experience. EDIT: for got the gift packaging

Date of experience: July 20, 2022

Wish you had half sizes
July 13, 2022
Previous review

Wish you had half sizes. First time ordering from here. I hope it's a smooth experience.

Date of experience: July 13, 2022
Kentucky
1 review
0 helpful votes
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Quick and easy
July 20, 2022

Great Great. Easy online access and sale price was competitive

Date of experience: July 20, 2022