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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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Indiana
1 review
0 helpful votes
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Product
July 26, 2022

Received product as described in the order very satisfied

Date of experience: July 26, 2022
New York
1 review
0 helpful votes
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Purchased as a gift
July 26, 2022

The flatware chest was as advertised and in perfect condition.

Date of experience: July 26, 2022
New Jersey
1 review
0 helpful votes
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Order ID: I7790066
July 26, 2022

I like long drop earrings. This earrings are beautiful and good price.

Date of experience: July 26, 2022
Florida
1 review
0 helpful votes
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Dolly's review
July 26, 2022

Always good very polite and knowledgeable staff. Who are easy to understand!

Date of experience: July 26, 2022
Washington
1 review
0 helpful votes
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Beautiful!
July 26, 2022

It was easy and efficient to place the order! Thank you very much!

Date of experience: July 26, 2022
Tennessee
2 reviews
0 helpful votes
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First time ordering
July 26, 2022

This is my first time ordering. I'm very happy with my purchase and the process.

Date of experience: July 26, 2022
North Carolina
1 review
0 helpful votes
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Pearl necklace
July 26, 2022

Great price and seamless order and delivery and beautiful pearls

Date of experience: July 26, 2022
Maryland
1 review
0 helpful votes
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Was smaller and Lighter than I thought
July 26, 2022
Updated review

I like my earrings. They're a little smaller than I thought they would be, but I like them just fine.

Date of experience: July 26, 2022

I love Ross Simons jewelry selection and their stellar...
May 20, 2022
Previous review

I love Ross Simons jewelry selection and their stellar customer service. I had a problem getting my account set up and received a phone call (from a live person, not automated) who helped me get everything set up. She was so patient with me, the whole experience was delightful!

Date of experience: May 20, 2022
California
1 review
0 helpful votes
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J Perri
July 26, 2022

The gift was delivered as promised The giftee was delighted with the pendant and with the
Packaging. It was for her birthday.

Date of experience: July 26, 2022
Texas
1 review
0 helpful votes
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Not totally satisfied!
July 26, 2022

Loved the lapis bracelet. But, it's too small. Trying to see if I can find a way to extend it. If can't find a way, will gave to return.

Date of experience: July 26, 2022
New York
1 review
0 helpful votes
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Very good!
July 26, 2022

Ross-Simons has become a "go-to" for many jewelry purchases!

Date of experience: July 26, 2022
New York
4 reviews
0 helpful votes
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I don't want to
July 26, 2022
Updated review

I rated it should be enough, but if you continue to annoy me I won't order again

Date of experience: July 26, 2022

Easy on line orders
June 3, 2022
Previous review

Easy on line orders

Date of experience: June 3, 2022
Minnesota
1 review
0 helpful votes
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Very fun earrings!
July 26, 2022

The earrings arrived in time for a social event. Great colors that go with many pieces of clothing. A little heavy earring but I wore them many hours.

Date of experience: July 26, 2022
Texas
1 review
0 helpful votes
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Perfect
July 26, 2022

The watch was exactly what I was looking for. I am very pleased with it.

Date of experience: July 26, 2022
New Jersey
2 reviews
0 helpful votes
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The ring is smaller than expected an even the design looks a bit different from the website pictures. Not sure I will keep it

Date of experience: July 26, 2022
Florida
1 review
0 helpful votes
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Very happy
July 26, 2022

Very easy with paypal available. Product quality has always been good

Date of experience: July 26, 2022
Wisconsin
1 review
0 helpful votes
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Love it and was a very easy process from ordering it to receiving my beautiful ring!

Date of experience: July 26, 2022
Florida
1 review
0 helpful votes
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Ring
July 26, 2022

The ring I ordered is not as nice as online pics. It is a gold with silver diamond cut edging on both sides. Unfortunately you cannot even see the silver edging.

Date of experience: July 25, 2022
Indiana
1 review
0 helpful votes
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Scarab ring
July 26, 2022
Updated review

Quick and easy! Beautiful ring and comfortable
Easy ordering and good deal

Date of experience: July 25, 2022

Thanks for not making this complicated
July 11, 2022
Previous review

Thanks for not making this complicated

Date of experience: July 10, 2022
Arizona
1 review
0 helpful votes
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Necklace
July 26, 2022

The necklace I purchased was lovely although the chain was too delicate. Also I gave it four stars because the chain was so tangled it took 20 minutes untangle.

Date of experience: July 25, 2022