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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

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South Carolina
1 review
0 helpful votes
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Necklace
November 21, 2022

A little disappointed in the size of pendant. Thought it was larger. Will still wear it!

Date of experience: November 21, 2022
Florida
2 reviews
0 helpful votes
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Good sales good product
November 21, 2022

Always 1st choice in my jewelry, only disappointed once

Date of experience: November 21, 2022
Arkansas
1 review
0 helpful votes
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Jade jewelry
November 21, 2022

The on line shopping was very good.it was easy and shipping was fast.i will buy from you again soon. Thanks

Date of experience: November 21, 2022
Virginia
1 review
0 helpful votes
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Love them
November 21, 2022

Quick and easy check out. Love the earrings. Will look fantastic for a black tie event.

Date of experience: November 20, 2022
South Carolina
1 review
0 helpful votes
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Beautiful China
November 20, 2022

My experience with Ross-Simmons has been satisfactory. Everything went as planned. I love my china. It was more beautiful than I expected.

Date of experience: November 20, 2022
Florida
1 review
0 helpful votes
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Pretty but difficult
November 20, 2022

Love the look and feel of the bracelet but it's very difficult to open the clasp and take it off. Wish the clasp worked better. I'd wear it more often but don't like the evening struggle with it. I bought it for every day wear.

Date of experience: November 20, 2022
New York
1 review
0 helpful votes
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Lovely pendant
November 19, 2022

I have ordered from Ross-Simons for many years & it's always easy to order and/or return
Items to them. Their quality is excellent & they carry unique jewelry!

Date of experience: November 19, 2022
Ohio
1 review
0 helpful votes
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Quality not as expected
November 19, 2022

I ordered some pearl pieces and the quality was not as expected, especially for the price. Will be returning...

Date of experience: November 19, 2022
Florida
3 reviews
0 helpful votes
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Good
November 19, 2022

Always the best! Surprise of the variety and quality of R&S!

Date of experience: November 19, 2022
New Jersey
1 review
0 helpful votes
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I don't give reviews
November 19, 2022

You asked for a rating…I gave the rating.

Dmbdmbdmb

Date of experience: November 18, 2022
California
1 review
0 helpful votes
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Great so far.
November 18, 2022

I've only received 1 of 2 orders. I like your jewelery and your customer service. Thank you

Date of experience: November 18, 2022
Colorado
1 review
0 helpful votes
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Great Company
November 17, 2022

I was able to locate the item I was looking for quickly and easily on Ross-Simons website. Great price and fantastic quality. My item shipped and was received quickly.

Date of experience: November 17, 2022
New Hampshire
1 review
1 helpful vote
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All is great. No issues at all. Smooth and easy on line process

Date of experience: November 16, 2022
Ohio
1 review
1 helpful vote
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Late notification of shipment arrival;
November 16, 2022

Easy ordering
Picked up package long before I was notified it arrived

Date of experience: November 16, 2022
Florida
1 review
0 helpful votes
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Very easy to order, as with most people now it's so easy to order on line and have it sent to your home, you can always have it sent to another home when it's a gift.

Date of experience: November 16, 2022

It's always easy to place an order
November 9, 2022
Previous review

It's always easy to place an order

Date of experience: November 9, 2022
Florida
1 review
0 helpful votes
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Proud American
November 16, 2022

Love my American Flag pin
It's the perfect size & very high quality. I like to wear something patriotic on Veterans Day, Memorial Day, etc…. This is perfect to make any outfit special

Date of experience: November 16, 2022
Washington
2 reviews
0 helpful votes
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Gold Bracelet
November 16, 2022

Lovely bracelet and pricey, though it was on sale. I still love it!

Date of experience: November 15, 2022
Alabama
1 review
1 helpful vote
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Review
November 16, 2022
Updated review

Easy, quick, convenient.
Beautiful merchandise. I introduced my daughter to Ross Simons and now she is a customer!

Date of experience: November 15, 2022

Easy and convenient!
May 30, 2022
Previous review

Easy and convenient!

Date of experience: May 30, 2022
Florida
2 reviews
0 helpful votes
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Earrings
November 15, 2022

They are a lot smaller than the picture for the money.

Date of experience: November 15, 2022
New York
1 review
0 helpful votes
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Not at all as pictured
November 14, 2022

Ordered nameplate for my granddaughter. Photo in advertisement looked lovely. Actual product appears cheap

Date of experience: November 14, 2022