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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,861 reviews

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Tennessee
1 review
0 helpful votes
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Nice earrings
December 2, 2022

The earrings are pretty but much smaller than indicated in the photos

Date of experience: December 2, 2022
Ohio
1 review
0 helpful votes
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Pink Pearls
December 2, 2022

I ordered the pink pearl necklace and matching earrings. I really like the necklace but will be returning the earrings as there are a couple flaws that to me are very noticeable in the surrounding diamonds / crystals. I so hope I am pleased with the next pair - BTW, they are much smaller than one might imagine looking at them online.

Date of experience: December 2, 2022
Mississippi
1 review
1 helpful vote
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Mostly very satisfied
December 2, 2022

Only received one thing I didn't absolutely love. The set of 3 earrings--so small I've never worn them. Don't intend to. Don't know anybody who wears them that little. Very disappointed. The only thing I ever got I was not very happy with

Date of experience: December 1, 2022
Texas
1 review
0 helpful votes
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Christmas Necklace
December 2, 2022

Love my necklace! Very good quality. Heavier beads than expected, which is good! My new favorite online shopping site for jewelry.

Date of experience: December 1, 2022
New York
1 review
0 helpful votes
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Not what expected
December 2, 2022

I like that my town etc. shows up when I add the zip code. Deleting expired charge card numbers is less easy. Products are exceptional, but this time the size of the pendant was not large enough. I will need to increase my allowance and continue my search

Date of experience: December 1, 2022
Illinois
2 reviews
0 helpful votes
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Best experience ever!
December 1, 2022

Fast & easy; gorgeous ornament, packaged beautifully, came in good time. Will order from Ross-Simons again!

Date of experience: December 1, 2022
New Hampshire
1 review
0 helpful votes
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The quality and price of Ross Simons fine jewelry is what keeps me coming back for more.

Date of experience: December 1, 2022
Virginia
1 review
0 helpful votes
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Thanks
December 1, 2022

Easy to order
Great catalog
Instant information about my oerer to make sure it was correct.

Date of experience: November 30, 2022
North Carolina
1 review
0 helpful votes
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Christmas gift
November 30, 2022

The diamonds on the rolling ring were so tiny that I had to use a magnifying glass to see them. But this is what my daughter wanted for Christmas.

Date of experience: November 30, 2022
Pennsylvania
1 review
0 helpful votes
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Always a pleasure
November 30, 2022

I've gone to Ross Simmons for years, but over the past few years they've become my jeweler. It's always a positive experience.

Date of experience: November 30, 2022
Texas
1 review
1 helpful vote
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Beautiful, high quality jewelry
November 30, 2022

I purchased two cz rings and a simulated emerald ring with cubic zirconia. The stones were clear and sparkling. The settings were interesting and timeless.

Date of experience: November 30, 2022
New Jersey
4 reviews
0 helpful votes
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Two-tone Seaside Bracelet
November 30, 2022

Very pleasant and easy shopping experience. The bracelet is delicate and lovely and can be worn casually or dressy. I love it.

Date of experience: November 29, 2022
New York
2 reviews
0 helpful votes
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Excellent in everyway
November 30, 2022

Your website is easy to navigate and very responsive. You had the product I was looking for at a competitive price.

Date of experience: November 29, 2022
Colorado
1 review
0 helpful votes
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Very pretty necklace
November 29, 2022

As always a positive experience ordering from Ross-Simons. Love the pretty cat necklace.

Date of experience: November 29, 2022
Washington
1 review
0 helpful votes
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As Promised
November 29, 2022

I have always been pleased with Ross-Simons service and this time was no exception

Date of experience: November 29, 2022
Washington
1 review
0 helpful votes
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Unimpressed, Low quality, Low value
December 31, 2022

I recently placed and received my first order from Ross-Simmons. I'm very disappointed, highly unimpressed, and doubt that I can trust this company to deliver the quality and craftsmanship (in jewelry) that I'm looking for. All of the pieces I bought looked better online than in person. One of the rings I bought has blue & white diamonds. The white diamonds are extremely poor quality (worse than described online), almost opaque, and dull! The blue diamonds (12 total) are set in a blue coated sterling silver that make the diamonds look like diagonal blue bars instead of individual round diamonds as pictured online. Attached photos show the poor quality blue & white diamonds ring next to a white diamond eternity band (good quality, not from Ross-Simmons). In person, the difference in quality & craftsmanship is clearly visible! Craftsmanship on 2 out of the 3 rings I bought is lacking. I really wanted to like my purchases, and this company. I had been browsing their website for a while. Now, I regret my very disappointing purchases. I don't feel that I can trust them to deliver the quality & craftsmanship that I'm looking for. My recent purchases are not even worth the discounted price I paid for them. Very, very disappointed.

Date of experience: November 29, 2022
Texas
1 review
0 helpful votes
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Great Value.
November 29, 2022

Ross-Simons is always easy to deal with, and their merchandise is top quality. The earrings I bought are just as they were described, and I am thrilled to have them.

Date of experience: November 29, 2022
California
1 review
0 helpful votes
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Terrific! Thank you.
November 29, 2022

Simple and good quality. It was terrific.product is nice. The only complaint is that the chain is too fine.

Date of experience: November 28, 2022
Florida
1 review
0 helpful votes
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Very satisfied.
November 28, 2022

The process of ordering was fast and easy. I would highly recommend Ross-Simons.

Date of experience: November 28, 2022
Rhode Island
2 reviews
0 helpful votes
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Quick - saved a marriage
November 28, 2022

Forgot anniversary needed something real quick -- it arrived. Thanks

Date of experience: November 28, 2022