On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great experience buying from Ross -Simons. Never a hassle and receiving exactly what you ordered and fast shipping. Lovely selection of fine jewelry!
Luv my necklace really nice quality and great sales would definitely order again from them
My niece was so happy with this necklace for her 25th birthday from us, her aunt and uncle. It is just her style. She loved the cross and heart combo. Nothing looks better than real diamonds! It's stunning on her.
Great experience- the price was right and their delivery is very timely.
My granddaughter wanted a starfish charm and I went right to R. S. It arrived and it is perfect! She loves it!
Very happy with our purchases and look forward to more. Holiday shopping made easy.
Love the price and value of the jewelry I've bought from Ross-Simons
Gold Plated is so Yellow it looks fake asap as soon as I contact them in the am as it's 4an right now,
Just received the two rings that I ordered. They are beautiful and exactly as pictured. I wore them today and had multiple compliments on how stunning they are. Extremely happy and will definitely buy more from Ross-Simons
The necklace has good weight, the bezel set diamond sparkles and the lobster claw closer, keeps it securely fastened! TY
Fast & secure shipment of the jewelry piece. Packaging is suitable for gift giving!
Beautiful bracelet and earrings! Customer service got back to me quickly
Was very pleased will be ordering again soon always happy always satisfied with the merchandise
Arrived on time, beautiful product, very nice packaging. Nothing else.
Great product, can't wait to get it. Easy service.
Beautiful addition to my daughter's collection I wish 2024 was all silver.
Their jewelry is beautiful. I love the earrings I purchased and will shop with them again. They also have a good range of prices.
The item was accurately described and easy to purchase. I even used the bracelet sizer. The bracelet is lovely.
Easy shopping and checkout experience. Also used the bracelet sizer.
Beautiful bracelet... great quality and received quickly.
Great website and easy checkout, but my new customer discount code did not apply when entered
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Thank you for reaching out, and we regret to learn that you're unhappy with your recent order. We completely understand how disappointing it can be when the jewelry doesn’t look or feel as expected. Just to clarify, 18k gold over silver can appear more yellow than 14k or 10k gold due to its higher gold content and the way it's plated. This richer tone isn’t for everyone, and we absolutely respect your preference. As always, we want you to be satisfied and are happy to accept items back for a full refund within 30-days of purchase. Private message sent.