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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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New Jersey
1 review
0 helpful votes
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14k gold chain
January 28, 2023

Beautiful chain for the price. Very pleased with this purchase.

Date of experience: January 28, 2023
Florida
1 review
0 helpful votes
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Magnetic safety clasp
January 28, 2023

Scouted what worked for me, ordered online,received frequent status updates,and happy with purchase and shipping.

Date of experience: January 27, 2023
Florida
1 review
0 helpful votes
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None
January 27, 2023

The order was processed and delivered promptly. Thank you

Date of experience: January 27, 2023
New Hampshire
1 review
0 helpful votes
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Best studs ever
January 27, 2023

My studs came fast. I love everything about them. Very secure. They look so real. Thank you

Date of experience: January 27, 2023
Mississippi
3 reviews
0 helpful votes
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Repeat satisfied customer.
January 27, 2023

This is not my first rodeo with Ross Simon. I was extremely satisfied with my first purchase, and this recent one does not disappoint! The details on my script necklace are very beautiful, as well as very professional looking. I will definitely be ordering again sometime in the near future!

Date of experience: January 27, 2023
District of Columbia
2 reviews
1 helpful vote
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Very easy to place order and have it sent as a gift.

Date of experience: January 26, 2023
Oregon
1 review
1 helpful vote
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Nice and different
January 26, 2023

Unique and pretty earrings and well priced although small

Date of experience: January 26, 2023
California
1 review
0 helpful votes
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Nice earrings
January 25, 2023

Earrings were beautiful but too small for my taste. Will pass them on as a gift

Date of experience: January 25, 2023
Georgia
1 review
0 helpful votes
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Great Service
January 25, 2023

I have always received great service from Ross Simons. Love the magnetic gold clasps.

Date of experience: January 25, 2023
Minnesota
2 reviews
0 helpful votes
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PERRRFECT
January 25, 2023

Easy to order
Delivery was on time
Product was everything and more than advertised

Date of experience: January 25, 2023
Florida
1 review
5 helpful votes
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Opal fall-out.
February 24, 2023

I own Ross-Simon's jewelry and have been very pleased with it. This time, I ordered an opal ring with channel-set side stones. When I was wearing the ring the very first time, I looked down and about half of the side stones had fallen out and were gone. The ring looked so nice in the picture, but the actual piece was much smaller and dull. I had no choice but to return it. I am very disappointed and in no hurry to order anything else.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2023
Barbara J. — Ross-Simons Rep
over a year old

Thank you for your feedback. We regret to learn of the issue with the stones falling out and can understand your disappointment. This certainly isn't normal and not the experience we want for our customers. We have provided the feedback to our Quality Team to review the inventory to ensure this isn't an ongoing issue. We apologize for any inconvenience this has caused.

Texas
1 review
0 helpful votes
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Beautiful Jewelry
January 25, 2023

I purchased 3 different necklaces, and they are all so beautiful. I have 2 silver chains and one gold. The items arrived on time and were in their own individual boxes. I'm really pleased and will purchase more jewelry from Ross-Simmons in the near future.

Date of experience: January 24, 2023
North Carolina
1 review
0 helpful votes
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In Love
January 25, 2023

I've been looking for a ring like this for awhile and I absolutely love it

Date of experience: January 24, 2023
Maine
1 review
0 helpful votes
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Easy and worth it
January 24, 2023

Very easy and straight forward - great products- great website

Date of experience: January 24, 2023
Massachusetts
2 reviews
0 helpful votes
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I love Murano glass products
January 23, 2023

I come to Ross-Simon's for their Murano glass products. I think they are so beautiful and made with quality. I can always find jewelry for my Mom and Sister in law over the holidays and birthdays. Pictures sometimes does not do the jewelry justice in it's beauty.

Date of experience: January 23, 2023
Florida
1 review
0 helpful votes
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Real fan of beautiful jewelry!
January 23, 2023

Love your site. Have shopped here previously and been very pleased with the items purchased.

Date of experience: January 23, 2023
New Jersey
1 review
0 helpful votes
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Great experience
January 23, 2023

Quick and easy process; fast delivery and quality product.

Date of experience: January 23, 2023
Massachusetts
1 review
0 helpful votes
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Dog pendant
January 23, 2023

The pendant itself is very nice - true to the photo in your sales booklet. The chain isn't as sturdy, as thick as it looked in the photo, Hopefully I can wear it w/o concern for breakage in everyday activities.

Date of experience: January 22, 2023
North Carolina
1 review
0 helpful votes
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Llardo ornaments
January 23, 2023

Ordering was quick and easy. Received the order very quickly.

Date of experience: January 22, 2023
Pennsylvania
1 review
0 helpful votes
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Beautiful
January 22, 2023

Ordered the London Blue Topaz earrings, they are stunning! Will definitely be ordering again.

Date of experience: January 22, 2023