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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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I really wanted to love this bracelet. So pretty on the website and a great price. It was lovely looking when I opened it in sunlight but 2 complaints - the clasp and safety were both defective, and I was not going to pay a local jeweler to fix; the diamond flowers were barely sparkly and may as well have just been just SS flowers. I thought about it for a few days but ended up returning it.
The order came in record time! I will give the bracelets to my daughter. She will love them.
My earrings did not arrive as the email noted. However, I had a great experience with Mareen from customer service who stated that often the email said "delivered" when it is delivered to USPS and not to MY mailbox. That was the case. I got my order (2 sets of earrings) the next day. I have had great service and products from Ross-Simons.
I was very surprised at the size of the bracelet. I thought it would be larger. I also thought that the "happy birthday " would be in the box and not on the shipping info.
Have been very happy with my purchases over the past twenty years, except when I discovered that 18K gold over Sterling Silver wears off in three years and when I called for help was told that there is nothing can be done except to wear it looking tarnished and worn off, not pretty. So I will continue to buy lovely items from Ross-Simons, but not anything that is 18K gold over sterling silver again.
I just received my new earrings and my monogram initials necklace. I love both of them. I treated myself to these and am so happy I did.
Beautiful piece! Order was so easy! Love the contrast of the deep garnet against the silver!
The bracelet is lovely and I will enjoy it. My challenge was that the clasp was difficult to open. I chatted for help with Ross-Simons Customer Service. The representative was unable to help with any suggestions as to how to open it. He apologized. I searched online and found a site that showed how.
The citrine and pink & white topaz solitaires were eye-catching and beautiful in person! I highly recommend them!
No problem. Easy to order. Quick fulfillment and shipping. Timely delivery. No problem - thanks.
I had a lot of trouble using Affirm to make my purchase. I ended up having to do each item separately. Also, one of the items I ordered was beautiful, but the picture made it look a lot bigger than it actually was.
I had a lot of trouble using Affirm to make my purchase. I ended up having to do each item separately. I do have to say that your customer service was absolutely WONDERFUL AND QUICK!
Ross Simon is great! Lovely jewelry at a reasonable price. I have never been disappointed with a RS purchase.
Ross Simon is awesome. Great jewelry for an affordable price!
I purchased this bracelet for myself. I was surprised at how little it feels.
It is very pretty.
Flatware is beautiful. My nephew will enjoy it the rest of his life!
I no longer have excellent dexterity and some necklaces are just too difficult to wear. With these excellent magnetic closures, I can wear my fine jewelry again!
Love these earrings, very dramatic... Cool birthday gift for my sister, the cat lady
We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist. We appreciate your feedback.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We understand from the feedback provided there is an issue with the piece you received. We regret to learn of this issue. When you receive an item, we always recommend if there is an issue with the item or you feel it is not working properly, to please let us know so it can be returned within the 30-day return period. We see a return request has been made. We appreciate your feedback.