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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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Florida
1 review
1 helpful vote
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Recent Purchases
June 2, 2023

Quick & easy. Like that pop up's feature some special deal.

Date of experience: June 2, 2023
California
1 review
0 helpful votes
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The fleur-de-lis bracelet is beautiful and the sterling silver is a very nice quality. However, it barely fits my wrist and is difficult to put on. I do plan to keep it though.

Date of experience: June 2, 2023
Idaho
1 review
1 helpful vote
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I've just received the order today. I wore it for evening. The shine, smoothness and good weight make it a great chain. I like that it's adjustable.

Date of experience: June 1, 2023
Texas
1 review
1 helpful vote
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Always a great experience! Loyal shopper with RS for many many years! Always plesae with customer service, return policy and quality of item.

Date of experience: June 1, 2023
Maryland
2 reviews
1 helpful vote
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Peace & Love
June 2, 2023

Peace and love is a good mantra! This is a really pretty necklace foe every day.

Date of experience: June 1, 2023
Pennsylvania
1 review
10 helpful votes
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Disappointmente
July 2, 2023
Updated review

Your photography of items far exceeds the realistic size of items. I am very disappointed in both items I ordered and will be returning both.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2023
Barbara J. — Ross-Simons Rep
over a year old

We appreciate the feedback. Our Estate Team plans to inspect the pieces more closely against the photos to see how to better represent them.


Am always able to find just the right item when needed
May 25, 2023
Previous review

Am always able to find just the right item when needed

Date of experience: May 25, 2023
Massachusetts
1 review
5 helpful votes
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Bad experience
July 1, 2023

I was charged but my order didn't arrive, despite being marked as "shipped", nothing was shipped. The label was created but the item hasn't been sent. The estimated delivery date is just being adjusted every day. Customer service was rude and unhelpful. No resolution offered.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2023
Barbara J. — Ross-Simons Rep
over a year old

The website shows "Please allow 2-3 weeks for delivery" so we are glad it was delivered by 6/2, as you mentioned in your call you needed it by 6/3. We are working with out team on better handling situations like yours.

Colorado
1 review
1 helpful vote
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Cubic necklace
June 1, 2023

I returned this necklace because it was too short and ordered the longer one. Haven't received the longer one yet. And you should receive the shorter one in next few days.

Date of experience: June 1, 2023
California
1 review
1 helpful vote
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Earrings clip was loose
June 1, 2023

The earrings' clip came loose. I used nose plyers to tighten them. I hope they will stay tight. The design seems to be very flimsy.

Date of experience: June 1, 2023
Pennsylvania
1 review
4 helpful votes
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Box
May 31, 2023

I called to voice my complaint that when I spend $671 on a diamond pendant for a gift, that I would receive it in a velvet box not a cheap small cardboard box. This is not good customer service. I had to go on Amazon and spent an additional $9 for a velvet box. I should not have spent an additional $10 for priority mail for such an expensive item. I hope this mssage reaches the appropriate person so that this type of service does not happen in the future.

Date of experience: May 31, 2023
Pennsylvania
1 review
1 helpful vote
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Ring
May 31, 2023

Quick and simple easy plus ring arrived earlier then expected. It's lovely!

Date of experience: May 31, 2023
Florida
4 reviews
1 helpful vote
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Easy to Shop!
May 31, 2023

The ring was easy to order and fit just right. Very pleased with my purchase.

Date of experience: May 31, 2023
Ohio
1 review
2 helpful votes
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Nice jewelry, reasonable price.
May 31, 2023
Updated review

Beautiful jewelry at a reasonable cost and delivery.Quick, easy, efficient!

Date of experience: May 31, 2023

Quick & Easy!
April 12, 2023
Previous review

Quick & Easy!

Date of experience: April 11, 2023
Nebraska
1 review
1 helpful vote
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I received this ring today and I love it. This is my second purchase. I will be a repeat customer of Ross-Simons., s

Date of experience: May 30, 2023
Tennessee
1 review
1 helpful vote
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Beautiful jewelry
May 30, 2023

I've ordered several pieces of jewelry from Ross-Simons. All have been wonderful quality and very reasonably priced. I will be purchasing more in the future.

Date of experience: May 30, 2023
Texas
1 review
1 helpful vote
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Beautiful!
May 30, 2023

I believe the ring is a lot nicer than I expected. The picture does not do it justice. My co-workers said it was beautiful.

Date of experience: May 30, 2023
Ohio
1 review
7 helpful votes
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Very unhappy!
June 28, 2023

My dear jewelers, I have been a fan for a long time. I have even overlooked some of your recent deceptions. But this time I am pissed.The earrings that I received did not even come close to the ones that I ordered. Shame on you guys.You have lost a loyal fan.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 29, 2023
Barbara J. — Ross-Simons Rep
over a year old

We are sorry to learn you feel this way. Representing jewelry online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size.

Pennsylvania
3 reviews
1 helpful vote
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Sparkly
May 29, 2023

These earrings are a lovely! They are about the size of a quarter. They are light but have a considerable presence. I love them and have worn them everyday since I got them. I love all of the jewelry I've purchased from this company!

Date of experience: May 29, 2023
District of Columbia
1 review
1 helpful vote
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Shopping Experience
May 29, 2023

Your website is great - I was able to find what I wanted - and got my shopping done quickly. No problems encountered! However, the products I ordered were not quite up to my expectations. The gemstones were smaller than anticipated and the amethysts were a very pale color - not a robust purple. The peridot and garnets were more vibrant.

Date of experience: May 29, 2023
Florida
2 reviews
2 helpful votes
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Diamond Bracelet
May 29, 2023

Very easy to find after entering specific information in the search box. Ordering was simple.

Date of experience: May 29, 2023