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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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Rhode Island
1 review
0 helpful votes
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Feedback
June 5, 2023

Earrings were lovely. Nice sheen -gold and beautiful pink enamel. Pearl necklace was very nice -the pendent was very pretty but the chain was featherweight. The pink Flower pendent was paper thin. Not as expected I would rather pay more for quality.

Date of experience: June 5, 2023
Virginia
1 review
1 helpful vote
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Birthday Gift for Daughter
June 5, 2023

I purchased some Tanzanite earrings for my daughter's birthday and they came very quickly, in excellent packaging, and were of a high quality that exceeded the pictures online. I was/am very pleased.

Date of experience: June 5, 2023
Florida
1 review
1 helpful vote
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Not what I expected.
July 5, 2023

I ordered graduated sterling silver hoops, which weren't very "graduated" at all. From now on, I will want to actually "see" earrings before I buy them.

Date of experience: June 5, 2023
Alabama
1 review
3 helpful votes
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Not getting my stuff I ordered
July 5, 2023

I ordered two things from you and have not received them. The message I received was from the delivery person that said they delivered them to me,that was not the case

Date of experience: June 4, 2023
Barbara J. Ross-Simons Rep
over a year old

We regret to learn there was an issue with the delivery with your orders and appreciate the opportunity to take care of this for you. We work closely with our delivery services to ensure safe delivery.

North Carolina
1 review
2 helpful votes
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Lovely item and great value
June 4, 2023

Earrings were just as beautiful as the website photos. Great quality and price.

Date of experience: June 4, 2023
California
2 reviews
1 helpful vote
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Always beautiful!
June 4, 2023

Love your jewelry—but it is expensive. I can't help myself—I splurge because I deserve it and it's gorgeous.

Date of experience: June 4, 2023
Alabama
2 reviews
1 helpful vote
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Beautiful items
June 4, 2023

The items were very elegant and priced reasonably. This is my 2nd order, I will definitely be shopping here again!

Date of experience: June 4, 2023
Connecticut
1 review
2 helpful votes
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14 karat gold over silver
June 4, 2023

I should've known better than to buy gold over silver. It broke first day I had it. Oh well.

Date of experience: June 4, 2023
Colorado
1 review
2 helpful votes
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Stackable Rings
July 4, 2023

Very cloudy diamond chips in the 3 diamond stackable ring.
Barely visible diamonds in the emerald and diamond stackable ring.
Both rings are not what I thought they'd be based on the pictures of them online. A lot daintyer then they appeared in the website pictures.

Date of experience: June 4, 2023
New Jersey
1 review
2 helpful votes
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Damaged Merchandise
July 4, 2023

I ordered a silver ankle bracelet and it came with a knotted chain. Obviously damaged. I contacted Ross Simon Customer Service and told them I wanted to return this damaged anklet bracelet. I was given a return reference number. When I asked if I had to pay for shipping, I was told "yes". When I questioned why I would have to pay for the shipping when it came damaged, I was then told I'd be given a 'postage paid' label to return the anklet bracelet.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 3, 2023
Barbara J. Ross-Simons Rep
over a year old

Thank you for sharing your experience, we have listened to the call and are coaching our representative on how the call should have been handled. Additionally, we spoke with our Shipping Department to work on the safety of jewelry during shipping. We appreciate the opportunity to learn from our mistakes.

California
1 review
3 helpful votes
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I like my new set! Thank you
June 3, 2023

I like my new set! Everything was really good! Thank you!

Date of experience: June 3, 2023
North Carolina
4 reviews
1 helpful vote
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LI'm belt ring
June 3, 2023
Updated review

Easy shopping experience the ring is lovely and an excellent xcellent price. But, I thought the gold wire was wrapped around the silver slat. It isn't. It is a crescent. One of them fell off my ring hours after it arrived. Luckily, I fold it and clamped it back onto the ring with a set of pliers

Date of experience: June 3, 2023

Easy shopping experience
May 27, 2023
Previous review

Easy shopping experience

Date of experience: May 27, 2023
Wisconsin
1 review
0 helpful votes
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It was fairly easy to order. It did not take long to receive item. The postage was free.

Date of experience: June 3, 2023
South Carolina
1 review
1 helpful vote
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Gifts
June 3, 2023

Whether it's a "gift" for me, or for someone else, I've always been happy with my purchase.

Date of experience: June 3, 2023
Florida
1 review
1 helpful vote
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One-of-a-kind treasure
June 3, 2023

I love my vintage pieces and the price was reasonable

Date of experience: June 3, 2023
Michigan
2 reviews
1 helpful vote
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Cloudy Diamons
June 3, 2023

I was excited to receive. But when I opened the package. It was obvious the diamonds were extremely cloudy. I even compared them to other diamond earrings I have that were lesser in price. The lesser we're clearer. I'm returning the items. I'm

Date of experience: June 3, 2023
Pennsylvania
1 review
1 helpful vote
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Order was easily entered via internet.
The earrings are better than expected. I will order again from this company

Date of experience: June 2, 2023
Florida
1 review
1 helpful vote
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Great service. The product wad described exactly a I hoped it was. Thanks

Date of experience: June 2, 2023
New York
1 review
4 helpful votes
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I have not received ordered bracelet. Have been charged, though!

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 2, 2023
Barbara J. Ross-Simons Rep
over a year old

One our team has reached out to work on this with you.

South Carolina
1 review
1 helpful vote
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My experience was absolutely Wonderful. The items were very quickly delivered right to my house. I love the quality of the items I purchased and the service was great especially when one item was double ordered. My husband called and very quickly got the reference code he needed to add to the return item. Got our refund. Loved my first order so much. I just ordered again knowing if I ordered a ring I knew I wouldn't have a problem returning it and ordering the correct size I need.

Date of experience: June 2, 2023