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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Ross Simons has been my "go to" for great jewelry, and customer service for many years!
Actual product is both hollow and very cheap looking. Not worth $120.
Unfortunately they are for a 14 year old girl whose birthday is tomorrow.
I need something as a gift but am sorry it is these.
Words of Advice - If you want to continue to attract customers to your business, perform some intense TLC training with your customer service agents! Their lack luster care and nonchalant-ness for potential purchasers will surely run them to the competition!
Quick and easy shopping.Plus I had to return an item due to sizing. R&S was very responsive and allowed me to exchange quickly and easily. I will continue to shop R&S. Very good customer experience and the products are lovely, particularly for the price.
Thank you. Extremely satisfied with the item. I know it will make a lovely gift for my childhood friends 60th birthday.
I love the bracelet! It's very dainty. Will need to be adjusted to fit my small wrist though.
The website is very easy to navigate and the description about my items was spot on
My experience is no experience. Haven't received anything, item is on back order till the 4th week of June! I ordered in mid May. I feel they should let you know before you place the order that they are out of stock.
We understand back orders are frustrating and work hard to let our customer's know if a piece is available when ordering. It a piece is out of stock, the estimated ship date is listed. (Availability: Will ship by 6/22/23.) The estimated ship date is listed on the order confirmations now as well. We are always available to help research any similar pieces that are available to ship right away at (800) 835-0919.
The ordering process was easy, shopping was a pleasure. My earrings are beautiful and arrived quickly.
Thank you!
Shopping experience with OK product is not OK considering returning it very disappointed in the product
These earrings were extremely disappointing. The video on-line was vey deceptive as to their size. They were so tiny, they were hard to find in the envelope they came in. I had to return them for a refund and I will not be ordering anything from Ross-Simons again.
We appreciate your feedback on the 14kt Yellow Gold Double-Chain Drop Earrings. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size. We hope you will consider shopping with us again.
The Sales person went above and beyond to assist me in locating a piece of jewelry. She even consulted here Supervisor and she found it and called me back!
Got help immediately when reached out and they were able to resolve.
Fast shipping, unfortunately I didn't fully read the detail information on the product and returned it because that's not what I wanted. The return was easy and received the refund immediately.
Always satisfied everything looks like pictured and arrives fairly quick. Have bought quite a few items over the years and I've been happy. Only sent one item back. No hassle. And a quick refund I trust Ross - Simons
Item was significantly smaller than appeared on model. I think the phone was photo shopped and not an actual picture.
We understand the earrings were smaller than expected. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size. Returns are easy to set up online. For assistance, please call us, we can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. A member of our team is reaching out to you.
Ring is as advertised. Good price for quality of item.
The ring is a little too big. Website is easy to navigate.
I bought 2 necklaces for my daughter-in-law, and they arrived in perfect condition and quickly. We both are happy, and I've shopped with Ross Simons for many years and never been disappointed!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, we are always working to improve our customer service. Customer service and quality is our top priority. All representatives are receiving training this summer to help improve the customer experience. A member of our team will be reaching out to you.