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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

We monitor reviews for authenticity

Colorado
1 review
1 helpful vote
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Easy to shop and great prices. Purchase was exactly as shown on the website! Packaged beautifully and very safe for shipping. Wore it that first night and just love the look of Murano Glass. Not easy to find the real thing, and this was perfect!

Date of experience: July 1, 2023
North Carolina
2 reviews
2 helpful votes
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Love this company
June 30, 2023

Great service, easy to shop and order and item arrived within a few days.

Date of experience: June 30, 2023
Alabama
1 review
1 helpful vote
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Ring
June 30, 2023
Updated review

I love shopping with Ross and Simmons. If I order something and do not like it. I can always return it.

Date of experience: June 30, 2023

Sabrina Pinkston
March 15, 2023
Previous review

I enjoy shopping with Ross Simmons the jewelry is so beautiful. They make it easy to dhop

Date of experience: March 15, 2023
Florida
1 review
1 helpful vote
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I absolutely love both items. The order came extremely fast and everything was as I expected. Thank you

Date of experience: June 30, 2023
Rhode Island
1 review
1 helpful vote
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Blue topaz ring
June 30, 2023

Beautiful ring well made love it! Colors are brilliant..

Date of experience: June 30, 2023
Maine
1 review
1 helpful vote
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Quick & Easy
June 30, 2023

As always, shopping at Ross-Simons, is so easy and satisfying. I wanted a diamond anklet. I searched and found lots of options. I chose the one I wanted and had it 5 days later. I'm a happy shopper.

Date of experience: June 30, 2023
Nevada
1 review
2 helpful votes
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Beautiful
June 30, 2023

Beautiful Jewelry and incredible prices. Easy to track.

Date of experience: June 29, 2023
Texas
1 review
1 helpful vote
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Stack rings
June 29, 2023

Loved them! Bought 2 rings, one ruby and diamond, one tiny diamonds. Both delicate and dainty and exactly what I wanted.

Date of experience: June 29, 2023
Alabama
1 review
0 helpful votes
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New customer
June 29, 2023

I received my order quickly and was pleased with the quality.

Date of experience: June 29, 2023
Texas
1 review
3 helpful votes
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Disappointed
July 29, 2023
Updated review

Necklace pendant was lilac not pink. Connection to pendant was bent. Necklace didn't hang evenly. Beads on necklace clashed with color of pendant. Earrings looked lilac colored too. VERY disappointed in quality for price. I called customer service and requested a full refund. It's already in the mail.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 29, 2023
Barbara J. — Ross-Simons Rep
over a year old

We regret to learn of the issue with the Murano glass jewelry you received. Murano Glass is unique, and colors may vary as listed in the product description. We have also provided your feedback to our Quality Team to review inventory.
We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Your return was received, and a refund has been issued.


Issues with website
June 22, 2023
Previous review

Issues with website

Date of experience: June 22, 2023
District of Columbia
3 reviews
1 helpful vote
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Just What I Needed
June 29, 2023

Beautiful product (Byzantine with gems bracelet) at a great price. Quick shipment - needed it for birthday surprise and a wide range of items to choice from. I bought so much that day. One beautiful piece of jewelry led to another. It's not my birthday, but I had to get something for myself as well.

Date of experience: June 29, 2023
Virginia
1 review
1 helpful vote
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Beautiful
June 29, 2023

The ring is beautiful, looks just like it is online. Very classy and definitely a family heirloom piece. Happy with it and glad I bought it.

Date of experience: June 28, 2023
Germany
2 reviews
4 helpful votes
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This is no doubt my favorite jewelry shop ever. I own several jewelry from it and they all are very fancy and very high-quality. I'm a public person, so I enjoy wearing them to social events. Also, their customer service is always on point, polite and helpful which I genially enjoy.

Date of experience: June 28, 2023
Florida
1 review
1 helpful vote
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Loop earrings
June 28, 2023

Usually never dissatisfied with a RS purchase and this purchase was no exception

Date of experience: June 28, 2023
California
1 review
2 helpful votes
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Beautiful Ring
June 28, 2023

The ring is beautiful and I received it prior to the promised delivery date.

Date of experience: June 28, 2023
New York
1 review
1 helpful vote
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Diamond Cross
June 26, 2023

Absolutely love my new diamond cross! It was just what I was looking for!

Date of experience: June 26, 2023
Massachusetts
1 review
1 helpful vote
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Christian cross
June 26, 2023

Loved the cross and chain. The gold was shiny. It matched how it looked online

Date of experience: June 26, 2023
Ohio
1 review
1 helpful vote
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Website is easy to navigate
Clear pictures and accurate descriptions.
Easy to order.
Prompt shipping.

Date of experience: June 26, 2023
District of Columbia
2 reviews
1 helpful vote
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Great Prices and Quick Delivery
June 26, 2023

Excellent experience from browsing the website to delivery of the item.

Date of experience: June 26, 2023
Massachusetts
1 review
2 helpful votes
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Picture is misleading
June 26, 2023

The photo of the emeralds are much greener. I was disappointed.

Date of experience: June 25, 2023