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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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No probs, plain sailing! I bought a gold necklace extender for a peridot necklace restrung after a puppy claw incident -resulting in fewer surviving gems. Works perfectly!
Great experience. Beautiful and durable jewelry. And swift delivery.
Got exactly what I needed and in a timely manner. Thanks!
RS does not stand by their promotions. They hook in with a promotion but then when you to purchase there is no promotion and no promotion codes are offered as promised. This is not a trustworthy store. I just spend over 45 min in your chat trying to get the first time customer promo code. I received no help. It is very desapointing. I was going to spent over $300 to test your service, but since I did not received the promised code even after trying your chat, you lost a customer. I will reflect this in social media with zero stars for your Tods Simon store.
The lock portion of the bracelet seems cheap. The bracelet itself is beautiful.
I've been looking at this anklet for several catalogs. So I finally bought it and I really like it. Makes me smile...it's so colorful.
When I saw this ring in the catalog, I knew it was the one for me. I had one just like it stolen 8 years ago, and I've kept my eyes open for the same style ever since. It replaces the ring that was given to me 50 years ago.
Beautiful sunflower necklace. Exceptionally unique gift. Superior service.
Found a necklace I've been looking for and price was perfect. I, however, should have read details before placing order as, when it arrived, I was very surprised at how delicate it is and it looked very fragile. I, also did not have a lobster claw clasp - again, my fault - and, with arthritic hands that type of clasp is a must. My apologies for not being more diligent, but I will be returning this item.
The ring showed up on a Clearance alert, and it looked like something my Sister-in-Law would like. When I received it, it IS Perfect. I know she will Love it, too!
Seven inch bracelet is really small. Unless wrist is very, very small you should up size to the 8 inch. My wrist is on the small side and the bracelet was uncomfortable.
Horrible. Numerous phone calls to try to accomplish a simple gift that would be billed to me. Instead of refunding the sales tax I will be erroneously charged, I was sent a "refund" in the way of a gift certificate: as if I will EVER use this company again. Another loss (but not surprising considering all the f***-ups).
These were certainly a series of unfortunate events and not typical. We will work with the representatives to improve response to issues like yours. While no sales tax was charged on any of the orders, sales tax is determined by the shipping address per the federal government. Orders can ship to the gift recipient without prices-- the ship to information is entered on the first screen then "Continue to Billing" at bottom of the screen and that will give you drop down to enter your billing information. We hope this information is helpful
For anyone placing gifts in the future.
Great Great Great, but I had submitted a gift card request with message. The gift card was not included in the delivery.
A lovely bold piece! Looks elegant. A great price for this necklace.
These earrings that are "gold over sterling silver" look cheap. The color of them is too fake looking.
We always hope that you love the item you receive, but If for any reason you are not 100% satisfied with your purchase the piece can be returned within the 30-day return period. Returns are easy to set up online. Our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919. We appreciate your feedback.
I wanted a small 14k gold bracelet. I ordered it and was pleasantly surprised at how beautiful it was and the quality was also very nice. I will definitely order again next time I want a piece of jewelry.
This is my second experience with Ross Simons and each time I ordered a pair of leverback earrings (among others). I love the earrings look, but will not purchase leverbacks again. Seems the quality is too poor and one never quite 'catches', inevitably comes loose and I lose it. A shame too...looks and price are good for most of your products.
Not perfect but good is close enough.
The survey request is not a plus.
I love my new earrings and got so many compliments on them! They are the right shade of pastels that go with everything! I highly recommend!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The Welcome Promotion is provided through your email or text depending on the promotion you sign up for. We will research and honor the promotion when provided with the qualifying information such as email or cell phone number. Once the email is received, the code is entered in the "Offer Code" box to activate. We reached out privately.