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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

We monitor reviews for authenticity

California
1 review
1 helpful vote
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Review
July 13, 2023

Very good. I love the necklace. Thank you very much.

Date of experience: July 13, 2023
Minnesota
2 reviews
1 helpful vote
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Beautiful Clock
July 13, 2023

I am so pleased with the beautiful desk clock that I ordered. It came so securely packaged and with excellent directions on setting the clock.
I appreciate your quality and attention to detail.
Thank you so much.

Date of experience: July 13, 2023
Texas
1 review
1 helpful vote
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Happy Customer
July 12, 2023

The ring is exactly as expected. The price was right, ordering was easy, and free shipping a huge plus.
I'm a big Ross-Simons fan!

Date of experience: July 12, 2023
Florida
1 review
2 helpful votes
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Lorri from PC
July 12, 2023

I Love All of your jewelry! Such a nice Birthday present from my husband!

Date of experience: July 12, 2023
Mississippi
1 review
1 helpful vote
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I had excellent service. It was received on the date promised.

Date of experience: July 12, 2023
Florida
1 review
0 helpful votes
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Thin but beautiful ring
July 12, 2023

This ring is beautiful and different ridges catch the light and sparkle. Fair warning, it is very thin and therefore can be bent easily outside of the round ring shape (and bent back into place) But for the price I think it's fine. I will be keeping it.

Date of experience: July 12, 2023
California
2 reviews
7 helpful votes
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Ordered mistakenly items were shipped anyway. I tried cancelling immediately but was informed items were shipped and I was charged for merchandise not wanted. Rec'd and was responsible for postage fee which I refused to pay and wanted return label for prepaid postage. I won't be ordering anything from this company ever again..

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 11, 2023
Barbara J. — Ross-Simons Rep
over a year old

We regret were unable to cancel as requested due to the order being shipped so quickly. A courtesy label was provided to return the order for full refund.


Very convenient
September 26, 2022
Previous review

Very convenient. Very pleased...

Date of experience: September 26, 2022
Alabama
1 review
0 helpful votes
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Estate ring
July 11, 2023

Beautiful and fit perfectly! Would recommend others to try shopping the estate section of Ross Simons.

Date of experience: July 11, 2023
Virginia
1 review
1 helpful vote
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Very pretty cigar band ring
July 11, 2023

Wonderful selection of jewelry, good prices, free shipping, and website easy to navigate. We buy regularly from Ross Simons and always have a good experience. This particular cigar band ring is beautifully crafted, lightweight and very comfortable. And the facets in the gold catch the light like diamonds. Makes a real statement.

Date of experience: July 11, 2023
California
1 review
5 helpful votes
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Poor Quality
August 10, 2023

The bands are very thin compared to the description and will be returning them.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 11, 2023
Barbara J. — Ross-Simons Rep
over a year old

We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist. We appreciate your feedback.

Illinois
1 review
0 helpful votes
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Bumblebee ring
July 11, 2023

I'm pleased with the purchase. Have not worn it yet

Date of experience: July 11, 2023
Ohio
1 review
1 helpful vote
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Service
July 11, 2023

Always good service. I find it easy to order. Quick delivery.

Date of experience: July 11, 2023
Florida
1 review
1 helpful vote
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Sealife jewelry
July 11, 2023

Everything from ordering, getting confirmation of orders and delivery notices were spot on.

Date of experience: July 11, 2023
California
1 review
1 helpful vote
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Looks good
July 11, 2023

Nice… The ring was very thin, which explains the awesome price but I love it. It looks really good.

Date of experience: July 10, 2023
Florida
1 review
1 helpful vote
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Incredible Value
July 10, 2023

I adore sterling silver bangles IF they are 7". I have a small wrist. I saw this bangle.it was 7" and I had to have it.

It has a nice weight to it and looks like it should have cost 3 times what I paid for it. You can never go wrong with Ross-Simons.

Date of experience: July 10, 2023
Colorado
1 review
1 helpful vote
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Exceeded expectations
July 10, 2023

First time buying Ross Simon jewelry. Very pleased with the items I purchased.

Date of experience: July 10, 2023
South Carolina
2 reviews
2 helpful votes
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Gorgeous tear drop Ruby necklace
July 10, 2023

Purchased this necklace for my best friend's birthday - she was ecstatic! So genuine! Dainty gold chain; she says it was exquisit!

Date of experience: July 10, 2023
Pennsylvania
1 review
0 helpful votes
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This is the 2nd time I've ordered what I thought was a sturdy chain and it broke within 2 days of wearing it.

Date of experience: July 10, 2023
Minnesota
1 review
2 helpful votes
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Excellent Service and Product!
July 10, 2023

Was looking for a necklace to replace my former one which finally had to be retired...and found Ross Simons to have the right selection and prices and was able to select what I wanted...and was so delighted to find it arrived earlier than expected and just what I wanted! Thank you!

Date of experience: July 10, 2023
Massachusetts
1 review
1 helpful vote
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So happy
July 10, 2023

I absolutely delighted with my green amethyst earrings and ring. The earrings are comfortable on my ears and look great. The ring is perfect

Date of experience: July 10, 2023