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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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The earrings were smaller than expected. They are pretty but they looked more dominant in the photos.
My ring came in 48 hours, there was a little glitch in the order, but we got that straightened out with my VIP reward. The ring is very beautiful. The quality is excellent. The diamonds are good couldn't be happier and it was a wonderful price. Thank you, ROSS SIMONS.
The ring was received in a timely manner. The stones are beautiful.
Neither earring clasp worked properly and a gold post is loose from the pearl. It appears these earrings were marked down to get rid of them. I would have to take them to my jeweler for repair before I could wear them. However, I will be returning them. Very disappointed.
I received my pearl earrings quickly and they are nice, however, they are too heavy for my ear and droop. I need to return them and called all three customer service numbers only to reach an "all lines are busy, try your call later". I got the same message an hour later. I then reached out to customer service via e-mail and did not receive a reply.
We regret to learn of the issue while trying to contact us. This certainly isn't normal, all emails are answered within 24 hours of receipt and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online. We are always happy to assist. A member of our team will be reaching out.
Earrings came very quickly and they are very nice, but I am disappointed that they do not have backs on them to prevent them from falling off.
I would like to return the product as it is smaller than expected. Please advise.
I ordered a beautiful 2023 Gorham Sterling Silver ornament. The ornament is nice but the ribbon to hang it with is missing.
Great price. All jewelry has lasted. Nothing has ever broken. Shipping is less a week usually
Thought that counts when you are out of ideas for Valentine's, anniversary, birthday. I can order. Don't have to shop and more than 75 percent of time she is thrilled
Have used Ross Simons before and enjoyed it all.
Love their products, price and service
The Bracelet was for my daughter Birthday, She adored it. It is Beautiful!
Totally awesome. They items were a gift and the recipient completely loved them!
Easy to process my order and even more wonderful enjoying the product. Thank you!
Ross-Simons has great customer service, very responsive and kind.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret to learn of the issue with the claps not working properly. This certainly isn't normal, and we have reported this information to our Quality Team for further inspection immediately. Customer Satisfaction is important to us at Ross-Simons and we pride ourselves in exceptional quality and service. For assistance, please call us, we can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. A member of our team is reaching out to you.