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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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Idaho
1 review
0 helpful votes
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Beautiful pearls
August 22, 2025
Updated review

Very happy with the purchase of pearls very well made nice packaging Will shop here again

Date of experience: August 11, 2025

I can always find what I am looking for via here
September 26, 2024
Previous review

I can always find what I am looking for via here

Date of experience: September 16, 2024
Massachusetts
1 review
0 helpful votes
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I received a replacement for a mistake in my order without a charge. The error was totally my fault but Ross Simons still covered the replacement.

Date of experience: August 11, 2025
Florida
1 review
0 helpful votes
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Perfect weight
August 21, 2025

I bought 2 hoop earrings, one gold and the other silver/gold. Both are perfect, the look and the weight. I'm looking for other items now because of this purchase.

Date of experience: August 11, 2025
Maine
1 review
0 helpful votes
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Excellent Experience!
August 21, 2025

Great service and prompt delivery! Product arrived before original date.

Date of experience: August 11, 2025
Massachusetts
1 review
0 helpful votes
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Great price, quick shipping
August 21, 2025

This is a well made piece of jewelry. It was packaged for gift giving and was delivered quickly.

Date of experience: August 11, 2025
North Carolina
1 review
0 helpful votes
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GORGEOUS TURQUOISE RING
August 21, 2025
Updated review

The ring arrived on time a d was absolutely perfect in every way!

Date of experience: August 11, 2025

Wonderful I ove so many pieces you have
July 28, 2025
Previous review

Wonderful I ove so many pieces you have. I also love your sales and excellent ads!

Date of experience: July 18, 2025
Missouri
2 reviews
0 helpful votes
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Pleased
August 21, 2025

Beautiful earrings, I love the tri color, only wish they were a tad bit larger, if so
The beauty would be even more exemplified.

Date of experience: August 11, 2025
Ohio
2 reviews
0 helpful votes
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Not as nice as the last one.
August 21, 2025
Updated review

I have shopped with Ross Simon for years. I still love them and will order more.

Date of experience: August 11, 2025

I have shopped with Ross Simon for years
August 11, 2025
Previous review

I have shopped with Ross Simon for years. They always have quality merchandise for the price. I lost this bracelet and I just had to get another. They are very easy to deal with.

Date of experience: August 1, 2025
Virginia
1 review
0 helpful votes
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Beautiful jewelry. Easy shopping.
August 21, 2025
Updated review

Easy shopping; prompt delivery; Hope it wears well...

Date of experience: August 11, 2025

Good selection...
August 11, 2025
Previous review

Good selection... looking forward to a quality piece

Date of experience: July 31, 2025
New York
1 review
1 helpful vote
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Is beautiful.
August 21, 2025

I liked only the problem is small. Is very tide. Nex time choose more big.

Date of experience: August 11, 2025
Arizona
1 review
0 helpful votes
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Link gold chain
August 21, 2025
Updated review

It's beautiful, bigger than I thought. Not too smart on millimeters. By not being 100% gold if I lose it, I won't be so sad about it.

Date of experience: August 11, 2025

Aquamarine bracelet
June 25, 2024
Previous review

Very easy check out. Beautiful jewelry & selection. Thank you

Date of experience: June 15, 2024
California
1 review
1 helpful vote
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Very pretty
August 21, 2025
Updated review

The only problem I'm having is connecting the earring to the connector on the back.

Date of experience: August 11, 2025

Kranky kuma
November 26, 2024
Previous review

I have bought earrings as gifts and have always gotten good responses.

Date of experience: November 16, 2024
New Jersey
2 reviews
0 helpful votes
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Lovely earrings
August 21, 2025

The earrings are lovely: they are as depicted. Thank you for showing us the items on a real person. Delivery was prompt & accurate! I'm very satisfied.

Date of experience: August 11, 2025
North Carolina
1 review
0 helpful votes
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Product was not acceptable
August 21, 2025

The ring I purchased looks, well, cheap. It certainly doesn't look like the picture.

Date of experience: August 11, 2025
Barbara J. Ross-Simons Rep
7 months ago

Thank you for your feedback. We're sorry to hear that the ring didn’t meet your expectations. We aim to provide products that match the quality and appearance shown in our photos, and we regret that this wasn’t your experience. We see we have assisted you with instructions on how to return.

Arizona
1 review
0 helpful votes
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Too beautiful
August 21, 2025

After many purchases from Ross Simons I have never been disappointed. Trust the catalog images and the quality.

Date of experience: August 11, 2025
Texas
1 review
0 helpful votes
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So pretty and dainty.
August 21, 2025

I was looking for a small charm for my daughter's bridal bouquet pin that would be blue and she could use as a necklace or bracelet for many years to come! This was a perfect fit! Simple and beautiful!

Date of experience: August 11, 2025
Oklahoma
1 review
0 helpful votes
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VERY, very tiny earrings.
August 21, 2025

The service was good and product pretty but tiny and child sized. I bought for myself but would never wear. I showed to my granddaughter and she too thought they were too small for a teen and looked like baby earrings.

Date of experience: August 11, 2025
Oklahoma
1 review
0 helpful votes
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Very disappointing
August 21, 2025

I've ordered from RS before & very happy w/product, not this time!

Date of experience: August 7, 2025
Texas
1 review
0 helpful votes
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Great service
August 21, 2025

Have had great experiences with Ross-Simon for many years.

Date of experience: August 11, 2025
Tennessee
2 reviews
0 helpful votes
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Beautiful 😍
August 21, 2025

I like this necklace very much! Very delicate. The diamonds are very pretty 😍 It's just big enough to make a statement.

Date of experience: August 11, 2025