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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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California
1 review
1 helpful vote
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Very nice and good quality
August 24, 2025

Very happy with purchase and process. Ring was exactly what I saw online and she loved it!

Date of experience: August 14, 2025
Texas
1 review
2 helpful votes
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Beautiful
August 24, 2025

Pleasantly surprised with quality, look, structure. Nicely packaged. Will order again.

Date of experience: August 14, 2025
California
1 review
0 helpful votes
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The overall experience was great, the necklace is lovely and the delivery was fast.

Date of experience: August 14, 2025
Washington
1 review
0 helpful votes
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Great service and delivery time
August 24, 2025

Got them in a very quick manner. One question, are these natural stones?

Date of experience: August 14, 2025
Oregon
1 review
0 helpful votes
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Beautiful Earrings
August 24, 2025

Very happy with quality of my purchase of earrings. Easy process in ordering. Items exceeded my expectations. Prices are good and shipping was quick.

Date of experience: August 13, 2025
South Carolina
1 review
0 helpful votes
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Seamless navigation
August 24, 2025
Updated review

It was so easy to place my order. Smooth experience and user friendly. I've ordered before so I knew what to expect. Told a couple of friends about Ross- Simons for their jewelry needs and they thanked me.

Date of experience: August 13, 2025

I saw what I wanted, the price was great, ordered with...
August 13, 2025
Previous review

I saw what I wanted, the price was great, ordered with no hassles.

Date of experience: August 3, 2025
Cyprus
1 review
0 helpful votes
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Lovely 18K Yellow Gold Vermeil Bracelets
August 24, 2025
Updated review

I purchased two bracelets recently to complement three others ordered a couple of months ago from Ross Simons. Love them!

Date of experience: August 13, 2025

Great selection!
July 9, 2025
Previous review

Great selection! Easy checkout process!

Date of experience: June 29, 2025
Florida
1 review
1 helpful vote
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Beautiful.
August 24, 2025

I like mixed metals and this was it. Plus it's light weight it's not big and chunky. I love it.

Date of experience: August 13, 2025
New Jersey
1 review
1 helpful vote
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Ross Simon's - elegance at an affordable price
August 24, 2025
Updated review

I ordered a ring that looked beautiful online, but even better in person! There were no issues in the entire process of ordering and it came in a timely manner. I will definitely go to Ross-Simon's in the future when I want a beautiful, well made, stylish piece of jewelry.

Date of experience: August 13, 2025

The ring I ordered is just beautiful! I love it!
July 26, 2025
Previous review

Everything was fine. The ring came quickly and was as I expected. Ross-Simons is a great place to buy from.

Date of experience: July 16, 2025
Georgia
1 review
1 helpful vote
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Great value!
August 24, 2025

Ordered online with no problem. Arrived as promised, in a nice gift box.

Date of experience: August 13, 2025
Tennessee
1 review
1 helpful vote
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Perfect chain to wear with pendants.
August 23, 2025
Updated review

I wanted a gold chain to wear with a new pendant. I wanted it to be gold but didn't want to pay thousands of dollars for it. I found this one that was 14 kt gold over sterling silver. The price was excellent and I've enjoyed wearing it so much. Thank you!

Date of experience: August 13, 2025

I received a catalog in the mail, and found a chain...
August 13, 2025
Previous review

I received a catalog in the mail, and found a chain that I loved and could wear every day.

Date of experience: August 2, 2025
North Carolina
1 review
1 helpful vote
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Beautiful jewelry
August 23, 2025

Purchasing online was painless. The most difficult part was studying all the choices, so many to choose from. I really like the pictures of the models displaying the jewelry as it gives a perspective to what size the piece of jewelry is in real life!

Date of experience: August 13, 2025
New Jersey
1 review
0 helpful votes
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Good experience
August 23, 2025

Great service, easy ordering and delivery, great looking earrings

Date of experience: August 1, 2025
Connecticut
1 review
0 helpful votes
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Nothing different
August 23, 2025

Fantastic I have no issues. I will continue to recommend Ross Simons

Date of experience: August 13, 2025
Utah
1 review
1 helpful vote
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Ring was too small as size 5. Have exchanged for size 6.
August 23, 2025
Updated review

Exchange in process for larger size. Size 5 was too small. Exchanging for size 6.

Date of experience: August 13, 2025

Great site!
August 13, 2025
Previous review

Great site!

Date of experience: August 3, 2025
Arizona
1 review
1 helpful vote
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The best
August 23, 2025
Updated review

The earrings are beautiful and very easy to wear. They look great with any thing I wear,

Date of experience: August 13, 2025

I hope they are as beautiful as they appear
August 12, 2025
Previous review

I hope they are as beautiful as they appear

Date of experience: August 2, 2025
Pennsylvania
2 reviews
1 helpful vote
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I estimated pearl earring size using a ruler that has mm's. I plsn to return. Too small to go with necklace I have.

Date of experience: August 13, 2025
Arizona
1 review
0 helpful votes
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Good photos
August 23, 2025
Updated review

This ring looks in person exactly the same as it appears online.

Date of experience: August 13, 2025

Nice photos, but items are always much smaller than...
August 8, 2025
Previous review

Nice photos, but items are always much smaller than they appear.

Date of experience: July 29, 2025
Virginia
1 review
0 helpful votes
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Sterling River Earring Jackets
August 23, 2025

Online shopping was very easy. Received order in less than a week. Very high quality merchandise.

Date of experience: August 13, 2025
Massachusetts
1 review
0 helpful votes
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Customer service
August 23, 2025

Didn't get the $15 dollar discount I expected during purchase, but customer service came through after contacting, thanks.

Date of experience: August 19, 2025
Barbara J. — Ross-Simons Rep
7 months ago

We regret the issue you had trying to use your welcome code. After signing up for texts and emails as a first-time customer, you will receive a link with your offer code. Clicking on this link will bring you to the website, where you will need to copy and paste the code from the link at the top of the page into the box marked "offer code" in order for it to be applied. We have found your code and applied it to your order! Private message sent.