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Ross-SimonsReviews 14,647

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,169
This company responds to reviews on average within 3 days

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73,864 reviews

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Florida
1 review
1 helpful vote
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Great service and beautiful product s
August 25, 2025
Updated review

This is a great 😊 product I'm happy with my purchase and I will keep coming back

Date of experience: August 15, 2025

Great service
August 15, 2025
Previous review

Great service

Date of experience: August 5, 2025
Virginia
1 review
0 helpful votes
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Positive Experience
August 25, 2025

Ross-Simons has beautiful jewelry; however, it is rather costly. The ordering process is smooth, and the items are dispatched quickly. I feel confident buying from them.

Date of experience: August 15, 2025
North Carolina
1 review
0 helpful votes
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The gold mini paper clip bracelet is very pretty… but the links are very mini. I was expecting them to be a little bigger.

Date of experience: August 15, 2025

It took me 3 times for my payment to go through
August 15, 2025
Previous review

It took me 3 times for my payment to go through. Hopefully I will be charged only once.

Date of experience: August 5, 2025
Pennsylvania
2 reviews
0 helpful votes
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14k Italian golg eartings
August 25, 2025

Great earrings. Italian gold is always the finest in quality and design. Very pleased to shop at Ross-Simmons. Looking forward to a lasting relationship.

Date of experience: August 15, 2025
Michigan
1 review
0 helpful votes
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Worth it
August 25, 2025

User friendly site, accurate photos, luxury products, and quick delivery. What more could you want?

Date of experience: August 15, 2025
Massachusetts
1 review
0 helpful votes
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Just okay
August 25, 2025

Rings were much thinner and quality was not as nice as the picture. Unable to return

Date of experience: August 14, 2025
Oregon
1 review
0 helpful votes
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Disappointed
August 25, 2025
Updated review

The earrings were too small and the stones barely showed up. Pendant was too big for me. Easy to return.

Date of experience: August 14, 2025

Didn't get my sale price for the earrings as I waited...
August 15, 2025
Previous review

Didn't get my sale price for the earrings as I waited to decide on the pendant too. Lost out on the sale.

Date of experience: August 4, 2025
Florida
1 review
0 helpful votes
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Dose Not look like murano glass
August 25, 2025

I love some of your products but I don't want to take a chance again

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 14, 2025
Barbara J. — Ross-Simons Rep
6 months ago

Thank you for sharing your thoughts—we truly appreciate your feedback and understand your concerns.
While this necklace is perfect for some, we know it may not be the right fit for everyone. That’s why we offer a 30-day return policy if you're not completely satisfied. Returns are easy to set up online, and our friendly team is available at (800) 835-0919 to assist you.
We're always happy to help!

Colorado
1 review
0 helpful votes
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Easy company to do business with
August 25, 2025

Easy to order from, delivery was very quick, especially since it came across 2/3 of the country.

Date of experience: August 14, 2025
Florida
1 review
0 helpful votes
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Great selection, fair prices and quick delivery!
August 24, 2025
Updated review

Selected earrings for a gift. Items looked just like they did on line. Very happy with purchase.

Date of experience: August 14, 2025

Easy to navigate web site
May 8, 2025
Previous review

Easy to navigate web site.

Date of experience: April 28, 2025
Colorado
1 review
0 helpful votes
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Gift
August 24, 2025
Updated review

I bought this for a gift for someone else; Thank you, I'll let you know what the recipient says about the gift.

Date of experience: August 14, 2025

Great choices, easy to shop!
August 14, 2025
Previous review

Great choices, easy to shop!

Date of experience: August 4, 2025
Ohio
1 review
0 helpful votes
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Products as advertised
August 24, 2025

No problems, always getting products out on time, easy to order online. Products as advertised

Date of experience: August 14, 2025
California
1 review
0 helpful votes
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Not entirely as expected.
August 24, 2025

The Multicolored Tourmaline Bead Bracelet was made with teeny tiny beads - like a child's bracelet and the colors were not as represented on your site - they were much darker, so, not a nice looking bracelet.
The Italian 14kt Yellow Gold Bismark-Link Bracelet. 7" is fine, very delicate, however the clasp is too tiny which makes it very difficult to attach and detach. I'll probably have to have to have it changed out for a slightly larger one so this is really not a good deal.

Date of experience: August 14, 2025
California
1 review
0 helpful votes
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Disappointed with purchase
August 24, 2025

We bought a 14k gold ring as a graduation gift for our daughter. Unfortunately, when we received it, the colors of the London and Sky Blue Topaz were nothing like the photos (instead of tonal blues shown in the photo, the actual gemstone colors are very dark and very light, almost black and white). We are in the process of returning the ring. Does not seem fair that we will be responsible for return shipping when the product was not as advertised; also, had we bought this through R-S' Amazon store, return shipping would be covered.

Date of experience: August 11, 2025
New Jersey
1 review
0 helpful votes
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She help me through the process of my return more than helpful

Date of experience: August 14, 2025
Michigan
1 review
1 helpful vote
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The Little Gold Rockstar!
August 24, 2025

I didn't know what to expect as the price was so reasonable. This Little Rockstar looks beautiful and feels very comfortable. Thank you Ross-Simon's for offering my gold, shiny, comfortable ring!

Date of experience: August 14, 2025
Texas
1 review
1 helpful vote
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Really nice with reasonable pricing.
August 24, 2025

Great for an upcoming wedding. I like to use Ross-Simons for special events.

Date of experience: August 14, 2025
Arizona
1 review
0 helpful votes
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Disappointing
August 24, 2025

It was easy enough to use the website, but the ring I bought was cloudy and terrible looking. The diamonds looked worse than costume. I don't think I'll be trusting any more jewelry from here. Now I'm just waiting on my refund.

Date of experience: August 4, 2025
New Hampshire
1 review
1 helpful vote
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Great image. Perfect size
August 24, 2025

Wanted a gold (50th wedding anniversary) "Tree of Life", this had both white and yellow, and beautifully done, and 18k!

Date of experience: August 14, 2025
District of Columbia
1 review
0 helpful votes
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Tricolor Love Knots
August 24, 2025
Updated review

I received my earrings in a well wrapped package as expected. I was able to track the order so that I would be available to received the order and able to wear the earrings immediately. I am very pleased with the quality of the earrings. Now I need a matching necklace and I'll be all set.

Date of experience: August 14, 2025

Could not retrieve my account
August 14, 2025
Previous review

Could not retrieve my account

Date of experience: August 4, 2025