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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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Wisconsin
1 review
0 helpful votes
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Did not get product
September 27, 2025

I have loved your product. However, not too long ago, I had ordered an an opal ring earring. It was delivered to 1311 Lakeview Drive rather than 1311 Parkview Drive. I never received these earrings. I acknowledge that I had clicked the wrong address, but I also admit anger that the recipient over on Lakeview Drive never sent back the earrings. I am still angry at three things: 1. My stupid mistake. 2. my thieving neighbor. 3. my unsympathetic Ross-Simons. And yet I still remain a loyal customer. Maybe that also angers me.

Date of experience: September 16, 2025
California
1 review
0 helpful votes
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Loose stones.
September 26, 2025

I was excited to get my emerald earrings. When they arrived, one of stones was completely loose and not held in place by the prongs. The prongs seemed very thin so I'm not sure if that's what contributed to it or not. I returned them today.

Date of experience: September 16, 2025
Missouri
1 review
2 helpful votes
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Always please with purchase
September 26, 2025

This is the third charm I have purchased and pleased with all three. Slips on pearl or bead necklaces. Very versatile. Will try all three on paper clip necklace.

Date of experience: September 16, 2025
Wisconsin
1 review
0 helpful votes
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Beautiful
September 26, 2025
Updated review

I saw this bracelet on a email add and it was a great price. I love it more in person. The silver lunks are so smooth I forget I am wearing it. The clasp is very sturdy and it can be worn as a dress up or casual.

Date of experience: September 16, 2025

I saw the sale through my text notices and loved it
September 16, 2025
Previous review

I saw the sale through my text notices and loved it.

Date of experience: September 6, 2025
Massachusetts
2 reviews
6 helpful votes
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Love Ross-Simons!
September 26, 2025
Updated review

I've bought many things from Ross-Simons and always a great experience!

Date of experience: September 12, 2025

Love Ross-Simons!
February 24, 2025
Previous review

Love Ross-Simons!

Date of experience: February 14, 2025
Mississippi
1 review
0 helpful votes
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Love the bracelet
September 26, 2025

Love the bracelet and I paired it with several other bracelets with turquoise and it, Akers a stunning effect.

Date of experience: September 16, 2025
Texas
1 review
0 helpful votes
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Great Selection
September 26, 2025

I am always impressed with Ross-Simons. Great selection and wonderful prices. Ordering is simple and the product arrives in a beautiful box!

Date of experience: September 16, 2025
New York
1 review
0 helpful votes
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Beautiful item
September 26, 2025
Updated review

Ordering was very easy and the selection was beautiful. The only comment I can make is that the closure and jump ring(circle) need to be a bit larger.

Date of experience: September 16, 2025

The website was easy to navigate and the jewelry is...
September 15, 2025
Previous review

The website was easy to navigate and the jewelry is beautiful!

Date of experience: September 5, 2025
New Hampshire
1 review
3 helpful votes
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Very Disapointed!
September 26, 2025

I received the ring I ordered and the quality was not as expected for the price. I requested a refund. I am awaiting that refund now.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 10, 2025
Barbara J. — Ross-Simons Rep
6 months ago

We regret that the quality of the item did not meet your expectations. We strive to provide quality items at great prices and truly appreciate your feedback as it helps us improve. A refund has been processed, and you should see the funds reflected in your account shortly. Private message sent.

Connecticut
1 review
0 helpful votes
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Simple elegance
September 26, 2025

This timeless piece is surely destined to become an heirloom. The price, quality, and service provided by RS is unmatched. Thank you.

Date of experience: September 16, 2025
Connecticut
1 review
0 helpful votes
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Exceeded expectations
September 26, 2025

The pearls were much better in beauty, size and quality than I expected. They arrived in six days, in sturdy and attractive packaging. I'm very pleased!

Date of experience: September 15, 2025
Georgia
1 review
0 helpful votes
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Beautiful and dainty crucifix and Mother Mary necklace. So happy with this purchase.

Date of experience: September 15, 2025
California
2 reviews
0 helpful votes
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Perfection
September 25, 2025
Updated review

The package arrived. It was put in the mail slot. Wonderful. Thank you. I love my jewelry. Thank you.

Date of experience: September 15, 2025

Thank you
September 15, 2025
Previous review

Thank you. I am Goddess
Your jewelry is perfection
Again. Thank you.

Date of experience: September 5, 2025
California
1 review
0 helpful votes
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Gold Chains seems to be very nice
September 25, 2025

This is my 3rd gold chain purchase from Ross & Simon. Quality is very good.

Date of experience: September 15, 2025
North Carolina
1 review
0 helpful votes
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Beautiful jewelry at great prices
September 25, 2025

I was very satisfied with the ease of ordering and the fast delivery.

Date of experience: September 15, 2025
Maryland
1 review
0 helpful votes
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No than you.
September 25, 2025
Updated review

No thank you. I do not want to describe my experience as I have already done so.

Date of experience: September 15, 2025

Found the item I was seeking very quickly
August 29, 2025
Previous review

Found the item I was seeking very quickly. Check out was a breeze.

Date of experience: August 19, 2025
New Jersey
1 review
1 helpful vote
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Exactly what I had in mind!
September 25, 2025
Updated review

Easy to use website. Great selection of items. Priced well. Great communication/update e-mails from Ross-
Simons. Nicely packaged item.

Date of experience: September 15, 2025

Easy to order online!
September 15, 2025
Previous review

Easy to order online! Would have liked an option for an 18" chain with my purchase. It only came with a 16" chain.

Date of experience: September 5, 2025
Arkansas
1 review
1 helpful vote
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Overall Very Satisfied
September 25, 2025
Updated review

The products are spectacular and well-made. I've not had any problem with the products. Just the receiving of all things ordered.

Date of experience: September 15, 2025

I've been looking for a good chain to put my husband's...
July 12, 2025
Previous review

I've been looking for a good chain to put my husband's ring on ever since he passed. This looks perfect to me. Thank you.

Date of experience: July 2, 2025
New York
1 review
0 helpful votes
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I had no problem with my order. It came quick, and nicely boxed. I recommend this pearl station necklace.

Date of experience: September 15, 2025
Texas
1 review
0 helpful votes
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Beautifully made.
September 25, 2025
Updated review

Exactly what we were lead to expect in the advertising.

Date of experience: September 15, 2025

Easy to complete order
September 15, 2025
Previous review

Easy to complete order.

Date of experience: September 5, 2025