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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Excellent! Very helpful representing
When the 3 of us losses our mom, thank U!
I love every one of my purchases from this company. I have purchased two pairs of gemstone earrings, a ruby ring, and a pearl necklace. The quality of all items is so fine, and they were affordable, especially with payment plan option. The jewelry always arrives so quickly too. These are some reasons I keep coming back to R&S.
Easy to place the order and received the order very fast.
The bracelet was much smaller and more delicate than expected. I misjudged I guess
I always shop for special jewelry and never had a delayed delivery. Although it was not Ross-Simon's' fault, I was expecting item sooner.
Thank you for sharing that—and we truly appreciate your loyalty and trust in us for your special jewelry pieces. It’s great to hear that your past deliveries have always been timely, and we understand how disappointing it can be when an item arrives later than expected, even if the delay is beyond our control. Your expectations matter, and we’re always working with our carriers to ensure deliveries are as prompt and reliable as possible.
I had to access site twice, but after online, no problem.
It was almost a blind guess as the product i bought didn't have any reviews. Photo of the necklace is for bigger length than the one I bought and it is not mentioned which one is in the photo. I would love to see a video of the item on a person preferably when they are moving.
I have ordered several times from Ross Simon and have always been pleased with my purchase.
I'm so particular about jewelry purchases. I like a lot of items but they might not be a style I would ware, but when I saw this bracelet no second thoughts I had to have it. Story over very happy with my purchase.
The candy corn charm was so cheaply made. It was a homemade craft project. Wasn't worth $20
We regret to learn the charm didn’t meet your expectations. The candy corn charm is actually crafted from genuine Murano glass, made in Italy by skilled artisans using traditional techniques. Each piece is shaped and colored by hand, which gives it a unique character and charm.
I ordered the ring because I liked it when I saw it on line in your ad. Now that I have it, I LOVE it. It's the second ring i got from Ross-Simon and I love them both.
The necklace was thin and did not look like quality sterling silver. Your company received the returned necklace yesterday, September 16,2025. I have the confirmation of the return. Your company is nice to deal with but it is hard to determine quality from online or catalog. The necklace did not weigh 39.9 grams as described in the ad.
Experience great! Just not pleased with product, so did an exchange
Just bought the VIO Reward Club Membership... will find out how it works!
Good. Fast delivery. More than I wanted to spend for gold over silver piece.
The ordering is simple and convenient and the staff is knowledgeable and friendly and helpful
I did not have a hard time ordering it. It was very easy. I had no problems.
It was great. The shipping was on time it was quick!
The website was well designed allowing easy viewing and selection of their items. Ordering was simple. The bracelet arrived ahead of time and I was pleased with the engraving and overall quality.
The necklace charms are weak made and look great on my paperclip necklace.
I found the post too thick to go through one ear. I have returned them by UPS. They are very beautiful
But were not useable by me: I am 79 years plus and the holes were made by college a roommate.
Thank you so much for your kind words about the earrings’ beauty. It’s completely understandable that comfort and fit are just as important as appearance, especially when it comes to something as personal as earrings. At 79, you deserve pieces that feel effortless and enjoyable to wear. We appreciate you taking the time to return them, and your note about the post thickness is incredibly helpful. Feedback like yours helps us improve our designs and offer more inclusive options for all ages and preferences.
I did not want to use a credit card, I wanted to use my debit card and your system would not allow. Not good. Terrible service in this area
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing that—it’s completely understandable. Sometimes even with photos and measurements, it’s hard to get a true sense of scale until the piece is in hand. We know how important it is for jewelry to match your expectations in both size and presence, and your feedback helps us improve how we present those details online.