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From the business
Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rosewe Reviews Summary
The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.
This summary is generated by AI, based on text from customer reviews
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My first be experience in doing this Lydia was very helpful.
Excellent service they got everything done I needed. How do I find out when my package is going to arrive
Customer Service has been very responsive to my issues about a returned item. That makes me happy, and I am looking forward to receiving the requested replacement item. I soon will be a Happier Me!
I had good service I will order again. They got right back to me.
My address didn't show correctly, decided to go into online chat. Dharani was very helpful and dealt with the enquiry efficiently. Thankyou Dharani
Rosewe is an amazing brand, i' ve got the romper from them and i am excited from the quality and beauty of it. It fits so good on the body and has a very satisfying material. Rosewe has a very good and responsible staff, they were writing and helping me immediately. Very good service and fast shipping. High recommended by me.
The process was faster than I thought the fact that you have to request a ticket the turn around time after creating the ticket and getting an response is amazing.
She was very efficient and got the job done quickly and was a pleasure to speak to
Kushi gave excellent customer service and reassured me that my refund will be added back to original payment. Thank you again Kushi.
Very quick customer service. Very polite and helpful no quibbles as I had to cancel my order. Very hapky customer.
Delivery takes long. Would be nice to have a size 14/16 instead of 16/18.
Fabric not totally as expected.
In error, I ordered the wrong size but didn't realize it until a day later. The customer service agent graciously made the change for me & as requested, an email was sent confirming that my order will be arriving in the correct size.
I am hoping to recieve my Dre's by my mairrage ceremony date. Was under the emoiression from the website it would be to me no later than Aug 1 but the label the chat agent gave me said the 10th. Hopefully it is here before Becuase I will be gone for my marriage ceremony aug 3
Really loved the dress. Sorry it's not available. Thank you for the fast response to my requesting a refund. Easy and no hassle.
I did not like the way this fit. It was cheap material and fit too small. (The size I ordered should have fit according to their size measurements). I have spent over a week trying to return it and get a refund and they will not honor either of those because they changed the item to mark it on clearance AFTER I purchased it. This change should not apply to this item – yet they will not honor their own policy. Instead, they have been ignoring the facts and giving me the run-around. Extremely poor customer service, which seems to match the quality of their products. It appears that this tactic is done purposefully to avoid having to process refunds/returns, as it is quite odd that the item that they marked on clearance also had an increase in price! Seems like a convenient way to dupe people out of their money.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members