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From the business
Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rosewe Reviews Summary
The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.
This summary is generated by AI, based on text from customer reviews
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I. Wanted to check in my order and the status.
Linda was able to reassure me that my order was being shipped next week.
Thankyou for the timely manner you given to my return, exchange and orders.
I very glad with the way and the speed and kindness my issues was handled. Thank you
I purchased 3 one piece swimsuits and they fit good. I did order 1 size larger because items normally runs smaller.
Whenever I have had questions I get good help from the chat
Excellent, awesomely awesome, I am happy for what I got and they are amazing and beautiful, I thank Rosewe very well with their beautiful wears
I requested a exchange. The entire process was very long.
Rep pulled up where my package was delivered. FedEx sent me a text with a link to see a photo of where they left my package, but the picture wasn't even my house, so I had no idea where my package was.
I am pleased with the quality of this item and the price can't beat
This is the first time I have ordered from your company and I was very surprised about the quick shipping. My package was delivered but to the wrong address and the shipper wasn't helpful but Klarna and RoseWe both offered fantastic customer service! I got all my questions answered and my address updated. I appreciate everything! Kushi, the rep who helped me at RoseWe was especially helpful and understanding and I appreciate they were able to update my mailing address so I can get the other half of my package to be delivered to the right house. I appreciate them.
My experience with rosewood has been wonderful! The products were delivered in a timely manner and my interaction with customer service was a pleasant experience.
I used the live chat to complete an return that I had submitted. As I did not know the next steps to take. In previous returns, I assume that they would get back to me with the follow up steps, but as I know now no one did and the time passed to submit my return, thus making it too late to send the item back. I was left with an item I do not think I can make use of and therefore lost my money. Kushi was very helpful in giving me the follow up instructions to send my return back. I can now feel confident that I can package, label and send my return back and receive my refund in an timely manner. She was patient and understanding and didnt seem to mind helping me. I enjoy having an customer service representative like her. I would give her 5 stars.
Lydia was quite helpful in answering my questions and she was extremely patient and polite
Response to my issue was prompt and courteous and i appreciated that i was not given the run around.
Excellent. Lydia responded right away and solved my problem.
I found Lydia to be helpful and courteous during our chat. She answered all of my questions and put me at ease.
Merci au vendeur, je suis satisfaite et fière de vous.
The experience has been fine. Products looked like the pictures except for a shirt. Other items weren't too thin or see through. The fit was a little larger than expected but still looks good.
I needed to exchange an item and I have had nothing but positive communication with Sumie who resolved the problem straight away, thank you Sumie
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members