Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Rosewe

Rosewe

rosewe.com
casual, chic, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.


rosewe.com
China
Founded in 2009
Clothing item from Rosewe
Fashion apparel by Rosewe

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, chic, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 2XL, 1X, 2X, 3X)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Mr. Rebates, Swagbucks

Sponsored message from Rosewe
Buy 2 get 3rd Free
Save Now
How would you rate Rosewe?
grey stargrey stargrey stargrey stargrey star

Rosewe Reviews Summary

The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.

This summary is generated by AI, based on text from customer reviews

service
811
value
767
shipping
779
returns
711
quality
757

We monitor reviews for authenticity

China
1 review
1 helpful vote
Follow lily s.
Unfollow lily s.
Share Review
Report Review

Buy this dress
December 9, 2015

Heck by multiple colors. This dress hugs the body in all the right ways. Super cute. You can dress it up or down. All in all a must in every girls closet. Only downside is the white material in the front of the dress is slightly see through but not too bad. Definitely worth the price.

Date of experience: December 9, 2015
Delaware
1 review
1 helpful vote
Follow blitis p.
Unfollow blitis p.
Share Review
Report Review

I bought a dress from rosewe.com.
December 9, 2015

I bought a dress from rosewe.com. I really love this dress. Good fit and it came really fast too. I really like the material it's not too heavy and just light enough not to weigh you down and flow nicely. The colors are pretty much like the picture. This dress is perfect for summer spring and early fall days. I plan to get a lot of wear out of it. Thank you so much rosewe.com. I'll BE BACK! :)

Date of experience: December 9, 2015
California
1 review
1 helpful vote
Follow marina r.
Unfollow marina r.
Share Review
Report Review

Beautiful Dress
December 10, 2015

I love this dress. It's so beautiful. You nearly can't feel it on your skin, so it is perfect for hot days. Additionally, it forms a great figure. I love it so much and I am planning to wear it for my holiday.

Date of experience: December 9, 2015
California
1 review
0 helpful votes
Follow jade d.
Unfollow jade d.
Share Review
Report Review

Outstanding Service
December 10, 2015

I was very pleased with my purchase and the service, I received package and product in a timely manner. Will continue doing business with Rosewe.

Date of experience: December 9, 2015
Hong Kong
1 review
1 helpful vote
Follow charly s.
Unfollow charly s.
Share Review
Report Review

Effortless Purchase
December 10, 2015

I had an idea of what I wanted and when I saw it, there was no hesitation in purchasing it. Once it arrived, I received exactly what I expected. I am a devoted new customer!

Date of experience: December 9, 2015
Hong Kong
1 review
1 helpful vote
Follow jane f.
Unfollow jane f.
Share Review
Report Review

Very Nice Experience
December 10, 2015

I am pleased with my shoes and the dresses. My order came in a timely manner and I also had free shipping. Rosewe is great! I always find a bargain or something I've never seen before anywhere else.

Date of experience: December 9, 2015
Hong Kong
1 review
0 helpful votes
Follow stacy c.
Unfollow stacy c.
Share Review
Report Review

Always pleased
December 10, 2015

Most everything ordered has been great! Prices have been very reasonable. Came in new packaging, brand new item, was exactly what my wife was looking for. Always pleased with my purchases on Rosewe.

Date of experience: December 9, 2015
Colorado
1 review
6 helpful votes
Follow MARIANE R.
Unfollow MARIANE R.
Share Review
Report Review

Do not give your money to this company. I received the dress I ordered and it was 2 sizes too small. They offered me 15% store credit or I could pay for shipping and send it back. I paid another $16 to send it back to the address they provided me with, waited over 2 months for my reimbursement and ended up receiving the package marked "insufficient address". I contacted them again and they are asking me to ship it and pay shipping once again. Over 4 months dealing with them. I will make sure I let everyone know not to do business with them.

Date of experience: December 8, 2015
Rosewe R. Rosewe Rep
over a year old

Hi Mariane,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

North Carolina
1 review
2 helpful votes
Follow Nia M.
Unfollow Nia M.
Share Review
Report Review

I had originally placed and order with Rosewe around November 5th or so. I decided to forgo the free shipping in order to have the dress arrive earlier than the en intended shipping date. To start the dress didn't come until THE DAY of the event i needed it for, even though with the shipping i paid for it should have arrived to me at least 3 days prior. When i finally got the dress and tried it on it was basically a disaster. I ordered a size XL which should have been a 12/14, according to the size chart provided on their site. The dress barely fit like a 6. It was extremely loose in the chest area and way to tight everywhere else. Needles to say I couldn't wear it. That night, that very night i sent in a request on how to return the item and obtain a refund. I still haven't heard from them. I have messaged them at least 5 times asking about the return process and just trying to get in contact with someone. When I reviewed the item on their site they refuse to put it up, I guess it was too honest for them. They have absolutely no concern for their customers. I wouldn't suggest this site to anyone under any circumstances and I hope to never deal with them ever again.

Date of experience: December 7, 2015
Rosewe R. Rosewe Rep
over a year old

Hi Nia,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Nov 4th, and it’s delivered on 14th by USPS, during the time frame we promised.

We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

GB
1 review
2 helpful votes
Follow tiana l.
Unfollow tiana l.
Share Review
Report Review

Terrible
December 6, 2015

The clothes look nothing like the pictures on the internet and they are willing to return 20% only. Avoid!

Date of experience: December 6, 2015
Rosewe R. Rosewe Rep
over a year old

Hi tiana,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued. But we don’t see any return info yet.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

Texas
6 reviews
26 helpful votes
Follow Antoinette C.
Unfollow Antoinette C.
Share Review
Report Review

Poor Quality
December 6, 2015

I ordered a lined jean coat with fur around the hood. The shipping was fast.

I tried to attach photos, but they aren't showing up: one showing the coat as advertised and the others showing the coat I received. It is similar to the advertised photo, but not exactly like it. Also, the quality seems poor. The fur looks terrible in person. It is not even and good looking like in the advertised photo. There is a strange smell to the coat also. In addition, I read that they will only give 60% of the purchase price back if I attempt to get a refund. It's not worth it. I think they may bank on it not being worth returning it. I won't shop here again. I'll be giving the coat to some charity clothing thing.

Date of experience: December 6, 2015
Rosewe R. Rosewe Rep
over a year old

Hi Antoinette,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued. But we don’t see any return info yet.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

Florida
1 review
2 helpful votes
Follow Mara G.
Unfollow Mara G.
Share Review
Report Review

Worse experience ever
December 5, 2015

Do not buy at this store online, I saw a very cute dress and I order after 2 weeks it arrive. But when I saw the cheap material I return it, I tried to contact de seller to receive a return and I send back the item, it cost me 20 dolars to send it back. And I just paid 40 for the dress. And I haven't receive my money back yet. 6 weeks later.

Date of experience: December 5, 2015
Rosewe R. Rosewe Rep
over a year old

Hi Mara,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued. But we don’t see any return info yet.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

GB
1 review
2 helpful votes
Follow Kaira C.
Unfollow Kaira C.
Share Review
Report Review

WORST SHOP EVER
December 5, 2015

So let me start by saying I ordered my item on November 15th 2015. I needed the top I ordered plus the necklace for November the 28th. I waited two weeks and figured it would come and when it came closer to the date it never did! You can imagine how furious I was so I just had to quickly order a bohemian top off boohoo which came in two days. THATS HOW A REAL STORE WORK'S! So I was pissed and had contacted them three times through that ticket thing and I still haven't gotten even one reply. So I then received an email saying my order has been shipped. Well it's been 'shipping' since the 27th! And to top it all off the tracking number doesn't work. This is a terrible website and after reading all the other bad reviews I'm convinced this website is a scam!
I have opened a paypal dispute and will give them 3 days to reply before I open it as a PayPal claim because I have waited too long and I refuse to wait 4 weeks only to maybe receive an item that doesn't look like what I ordered such as other people have. I will leave a complaint everywhere I can till I get my money back! ALSO would like to point out that it's now December 5th 2015 and there is still no word of my item. If I could rate it zero I would

Date of experience: December 5, 2015
Rosewe R. Rosewe Rep
over a year old

Hi Kaira,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Nov 27th, and it’s in the transit, we sent by post office, which is not in charge of us. We would like to refund shipping fee, to save your loss.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

GB
1 review
7 helpful votes
Follow Eta R.
Unfollow Eta R.
Share Review
Report Review

Absolute Scam
December 5, 2015

I ordered two dresses described as cotton mix on the website. The dresses I received were 100% polyester and very poorly made, fraying in places. I immediately contacted the site who said well I can keep them and get a 20% refund. Then they offered 30% refund. I ended up returning the dresses (I paid for postage) but they still do not want to give me a refund for falsely advertised items. Since I paid through PayPal I opened a case with them and hope that I can get my money back, this site is a scam! I feel stupid for even trying it out and I will nnneeevvverrrrrr order anything from this or any site like this. Also beware all the 5star ratings, when you reply to their customer service messages there is a rating scheme below which is automatically registered at 5 so each time you reply to them you're rating them at 5 stars without even noticing. Very dodgy site. Not worth the worry and hassle!

Date of experience: December 5, 2015
Rosewe R. Rosewe Rep
over a year old

Hi Eta,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring. We have applied a refund as we agreed. Please accept the refund in Paypal case.

Our customer service will resolve this ASAP and we are expecting an earlier reply.
Best Regards,
Rosewe Customer Service

Australia
1 review
8 helpful votes
Follow Taylah B.
Unfollow Taylah B.
Share Review
Report Review

WORST WEBSITE EVER
December 4, 2015

This website is absolute bull$#*! I ordered my jumpsuit over a month ago and I still haven't got it. Got in contact with their FB and they asked for my order number as if they were going to help me, never replied and still no package. If someone asked me the worst website I've ever purchase off I WOULD SAY ROSEWE! YOU ARE DEADSET THE BIGGEST SCAM! FKN TERRRRRIBBBBLLEEEEE! Deadset if anyone buys off you after all these reviews there friggen stupid.

Date of experience: December 4, 2015
Rosewe R. Rosewe Rep
over a year old

Hi Taylah,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Nov 14th, and it’s delayed in the transit, we sent by USPS, which is not in charge of us. We would like to refund shipping fee, to save your loss.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

GB
1 review
2 helpful votes
Follow James W.
Unfollow James W.
Share Review
Report Review

Joke!
December 4, 2015

Ordered my mum a coat for her birthday over 3 weeks ago now!
When ordering I also stated that I would like express delivery which is obviously a waste of time! I've emailed them 4/5 times asking where my parcel is and all they say is be patient it's on it's way! But using my tracking number it's saying the item is still in China 3 weeks after I've ordered it?! I just hope to god she likes the coat!

Date of experience: December 4, 2015
Rosewe R. Rosewe Rep
over a year old

Hi James,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was already sent out, and it shall get delivered few days ago. We have get in touch with express company and urge the delivery. Hope you feel better and we would also offer a refund on your shipping fee. Please reply us in the ticket on Rosewe website.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

Nevada
1 review
5 helpful votes
Follow Kathy S.
Unfollow Kathy S.
Share Review
Report Review

SCAM
December 1, 2015

Did not receive the package for a whole month. They state orders ship in 1-4 days. The pictures look nothing like the merchandise. At all, not the color, material or size. And they are in China. If it's too good to be true, it is.

Date of experience: December 1, 2015
Rosewe R. Rosewe Rep
over a year old

Hi Kathy,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring. We sent orders in 1-4 working days after order paid and confirmed.
May I know have you ever purchased on Rosewe? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

Japan
1 review
0 helpful votes
Follow Maya G.
Unfollow Maya G.
Share Review
Report Review

Item came much earlier than expected.
December 1, 2015

I bought an item from this website. These outfits are for sure as cute in person as they are in the picture! I really, really, really wanted this sweater in lots of colors. Besides that, Item came much earlier than expected.

Date of experience: November 29, 2015
Japan
1 review
0 helpful votes
Follow Wendy C.
Unfollow Wendy C.
Share Review
Report Review

I bought a dress from rosewe.com
December 1, 2015

I bought a dress from rosewe.com. Very happy with my purchase and I'm thinking about ordering a different color! Another thing to note, despite their estimation that it wouldn't arrive for a month; it came 7 days after I placed the order. I def recommend it to anyone thinking to buy.

Date of experience: November 29, 2015
Japan
1 review
0 helpful votes
Follow Rovena G.
Unfollow Rovena G.
Share Review
Report Review

Finding the "right" leggings is almost as difficult as finding the right bra or swimsuit or pair of jeans! The price of the leggings shot up to $7.72. Black leggings are a staple in my wardrobe now. I wear it all the time.

Date of experience: November 29, 2015