Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Rosewe

Rosewe

rosewe.com
casual, chic, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.


rosewe.com
China
Founded in 2009
Clothing item from Rosewe
Fashion apparel by Rosewe

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, chic, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 2XL, 1X, 2X, 3X)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Mr. Rebates, Swagbucks

Sponsored message from Rosewe
Buy 2 get 3rd Free
Save Now
How would you rate Rosewe?
grey stargrey stargrey stargrey stargrey star

Rosewe Reviews Summary

The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.

This summary is generated by AI, based on text from customer reviews

service
811
value
767
shipping
779
returns
711
quality
757

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Shanelle H.
Unfollow Shanelle H.
Share Review
Report Review

Amazing Dress
December 16, 2015

I never write reviews. But this dress... wow. I wore this out and had strangers come up to me and comment. It was though someone made this dress JUST for my body. And they could not believe it was only 50 dollars. Its stunning. I am typically wear a size 2 or 4 in dresses, and this fit PERFECT. So happy if they had more in other colors I'd buy them ALL!

Date of experience: December 15, 2015
Arizona
1 review
2 helpful votes
Follow Mandy A.
Unfollow Mandy A.
Share Review
Report Review

Gorgeous Dress!
December 16, 2015

I wore this dress at a wedding and felt absolutely beautiful in it! It's soft and comfortable and does not wrinkle. You will not be disappointed with this dress, and the price is just as amazing! This dress will make you feel elegant, classy and sophisticated. The best part is this dress will flatter many body types!

Date of experience: December 15, 2015
Utah
1 review
1 helpful vote
Follow Tribia K.
Unfollow Tribia K.
Share Review
Report Review

Highly recommend
December 16, 2015

I was looking for high-waist leggings and these were perfect. I ordered a medium and the black(fleece) i am 5'7 and 160lbs (athletic build) they fit perfectly. I was kinda scared they would be too heavy but they're perfect. They're not see through at all. I highly recommend these leggings! Best purchase ever! LOVE LOVE LOVE them!

Date of experience: December 15, 2015
Virginia
1 review
0 helpful votes
Follow Tiffany P.
Unfollow Tiffany P.
Share Review
Report Review

Horrible Company
December 15, 2015

I ordered the two piece white ankle pants and crop top and it never came! They took my money now I see the order was cancelled. This company is very illiterate when it comes to their message response which is very hard to understand with their unprofessional misspelled words, and false promises. I will strongly suggest that you DO NOT allow any of these false "happy customer" reviews fool you! I can assure you they are not true. As you can see, Rosewe are replying back to everyone's complaint so they seem to frequent this site a lot so chances are they are writing their own reviews. I own a waist training company and I would never treat my customers this way ever!

Date of experience: December 15, 2015
Rosewe R. Rosewe Rep
over a year old

Hi Tiffany,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was ready for shipment, but you requested to cancel, so we sent the money back to your account.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

Ireland
1 review
2 helpful votes
Follow Clare O.
Unfollow Clare O.
Share Review
Report Review

I believe any 'good' review on the company is fake. How can anyone think that receiving a poor quality and completely different product to the website photo is ok? I bought 4 items of clothing and I paid extra express postage for a dress that i needed ASAP, two weeks later they still havent even shipped it, even after me contacting them several times. The 2 items I have received so far are a joke I will be warning EVERYONE i come across.

Date of experience: December 14, 2015
Rosewe R. Rosewe Rep
over a year old

Hi Clare,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package.
Actually you have made 4 orders, but not at the same time. I found that you purchased new items after you get.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

GB
1 review
8 helpful votes
Follow Susan I.
Unfollow Susan I.
Share Review
Report Review

I ordered Cashmere jumpers they came as jersey cotton material. Their refund policy states that they do full refund for faulty items but they are saying it is impossible to honour it. I have been complaining for a month now and they don't care that I have lost so much money. I bought 3 other items and the quality was so poor. A disgraceful company I want them shut down.

Date of experience: December 12, 2015
Rosewe R. Rosewe Rep
over a year old

Hi Susan,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. We will issue a full refund after you return.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

California
1 review
0 helpful votes
Follow lisa m.
Unfollow lisa m.
Share Review
Report Review

Warm winter hat
December 11, 2015

I got my knitting hat several days ago. The hat is also durable and great quality. It is hat quality, not costume quality. The hat really helped make warm, and looked great! I would certainly recommend this hat if you just want a warm hat.

Date of experience: December 10, 2015
California
1 review
0 helpful votes
Follow edith h.
Unfollow edith h.
Share Review
Report Review

I wanted this dress for a long time
December 11, 2015

I wanted this dress for a long time now and I finally bought it. It's the same as the picture, maybe not that fluffy all around, but the collar is perfect.

Date of experience: December 10, 2015
Canada
2 reviews
19 helpful votes
Follow Margarita T.
Unfollow Margarita T.
Share Review
Report Review

TOO SLOW
December 10, 2015

Now is the time to prove about all the negative reviews I have read. A close friend of mine WARNED me before I place my order but I still order and see if it's true what I heard and read about your company. Because if the negative comments I have read and heard is true I will be the one to start a lawsuit. It is not a treat IT IS A PROMISE. Your company will have to abide with what you said on your website regarding delivery time. I ordered this item for Christmas. So please don't disappoint me.

Date of experience: December 10, 2015
Rosewe R. Rosewe Rep
over a year old

Hi Margarita,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rosewe? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not from our website.

It is obvious that you found the wrong website.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

Kansas
1 review
6 helpful votes
Follow krystle l.
Unfollow krystle l.
Share Review
Report Review

I have ordered what was to be a very classy elegant one peice 3/4 sleeve jumpsuit. With intentions on wearing this to my company Christmas party on dec. 12.2015. I received the order 2 weeks prior and was shocked to see it came rolled into a brown envelope. At this point I knew sunbelt was wrong. I pulled out my item and it looked to be complete Nylon norhing as the picture showed. Point is here. THESE PICTURES ARE NOT AS DESCRIBED BEFORE PURCHASE! I requested a refund for the item as I was going to pick something else and I WAS DENIED A REFUND!

Date of experience: December 10, 2015
Rosewe R. Rosewe Rep
over a year old

Hi krystle,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

Delaware
1 review
0 helpful votes
Follow vivien m.
Unfollow vivien m.
Share Review
Report Review

It looks cute buttoned and unbuttoned. I'm 5'3" 125lbs and got my usual size, a small, and it fits great. I can't say enough good things about this cardigan!

Date of experience: December 9, 2015
Delaware
1 review
0 helpful votes
Follow sean y.
Unfollow sean y.
Share Review
Report Review

This is a very cute sweater
December 10, 2015

This is a very cute sweater. I bought the Teal Blue Small Rib, love the color and texture. I'm 5'4,125lbs and bought the medium. It's perfect and allows for a shirt underneath without the arms being too tight.

Date of experience: December 9, 2015
California
1 review
0 helpful votes
Follow mary w.
Unfollow mary w.
Share Review
Report Review

These jeans are perfect
December 10, 2015

These jeans are perfect in every way. Fit is amazing, with slimming silhouette and soooo comfortable. Skinny but not too skinny so I stayed comfortable in them all day and even lounged in them when I got home - they were that comfortable. Compliments were pouring in from everyone about what kind of jeans they were.

Date of experience: December 9, 2015
California
1 review
1 helpful vote
Follow lulu m.
Unfollow lulu m.
Share Review
Report Review

It looked beautiful
December 10, 2015

I bought this dress for a wedding I was attending. It looked beautiful. As much as I loved it, I couldn't wear it, it was way to similar to the dress the bridesmaids were wearing. They actually liked this one a lot more. I'm hoping to wear it to something else.

Date of experience: December 9, 2015
California
1 review
1 helpful vote
Follow monica d.
Unfollow monica d.
Share Review
Report Review

Fits perfect
December 10, 2015

I have received my dress in the Lead color. I did go with the petite size because the regular size was incredibly long. The petite fits perfect and I will be able to get away with a low heel and even flats during the reception. (This dress does run big so I went down a size.)

Date of experience: December 9, 2015
California
1 review
0 helpful votes
Follow anorld m.
Unfollow anorld m.
Share Review
Report Review

Great prices
December 10, 2015

Hey everyone, I found another inexpensive website Rosewe.com. They don't take quite as long as Shein but they also have great prices and cute items. Check them out.

Date of experience: December 9, 2015
California
1 review
0 helpful votes
Follow bridget s.
Unfollow bridget s.
Share Review
Report Review

Patience rewarded
December 10, 2015

I ordered 3 superhero t shirts on a whim because of the great price. I was pleasantly surprised that the product actually matched what was advertised. The quality of the material was better than I anticipated.

Date of experience: December 9, 2015
California
1 review
0 helpful votes
Follow lisa r.
Unfollow lisa r.
Share Review
Report Review

Excellent Experience
December 10, 2015

Rosewe have a wide range of trendy and terrifically priced clothing to choose from. I ordered a great shirt for a particular night out and thoroughly enjoyed it. The garment was light to wear, fitted well, with a terrific design and arrived safely and very quickly. I would definitely recommend visiting rosewe.

Date of experience: December 9, 2015
California
1 review
0 helpful votes
Follow ash e.
Unfollow ash e.
Share Review
Report Review

Love to shop
December 10, 2015

I love to shop at Rosewe because they have lovely things I just bought my son 2 T-shirts and he loves them that much that he wants me to buy him more of them like these 2 that I just bought

Date of experience: December 9, 2015
Canada
2 reviews
5 helpful votes
Follow Emily P.
Unfollow Emily P.
Share Review
Report Review

Overall I'm very happy
December 9, 2015

I ordered 2 jackets from Rosewe. I got them within 3 weeks and although that don't look 100% like the pictures, I am very happy with the quality and design of the coats for the price I paid. Sizes do run smaller than expected, so just be careful with what size you order!

Date of experience: December 9, 2015