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From the business
Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rosewe Reviews Summary
The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.
This summary is generated by AI, based on text from customer reviews
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They sent me a completely wrong item, I made a ticket for refund since it was their mistake I expected a full refund. They told me they will send my correct item on the next order I place with their website or they can provide a 50% refund of the current order they sent incorrectly. This is ridiculous considering it was 100% their mistake they should send me a 100% refund. Not to mention the incorrect item they sent me was extremely tiny, cheap, and poorly made. It looked like it was various other clothing items cut and sewn into something new. Horrible company.
I ordered 2 dresses, received the dresses and the sizes are incorrect. I will never waste my time ordering from this Company again. If you are plus size be very careful.
Hi debra,
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
So I finally received my order. **************. This is not the pictures I ordered. These are super thin remakes of the pictures. I'm so not happy. Not to mentioned I waited a month. I want a full refund and I am also researching how to start a petition. Contacting BBB! These items are insulting.
Hi Deshon,
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number? The number you sent is not order number.
WOW! Is what i have to say about this dress. What a great buy. The material is beautiful, and a little thick so its great for winter. If you're debating on buying it, don't. Just buy it because you won't be disappointed. I normally wear a S/M and I went with medium. I probably could've gone with the small cus it was a little long but it still fit great as a medium.
No shipment! I went to the site to inquire about the delay and they set up some nonsense questioner. After I was done the response was t"hankyou for reminding us on your order it will be shipped soon". Never again! I dont even want the clothes. Just want my money back!
Hi Christina,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account. If you still don’t get any notice, we will send in 48 hours.
Paid for my items and paid for express shipping still didn't get my items and they keep saying check with post office and telling me to wait refusing to give me my money and its been 2 months now. Order this other item right before I order the items I didn't receive and that came in 3 weeks later and I paid for express shipping and when it came it it was flimbsy and cheap and just wasn't right at all look like something I could of made. Wouldn't recommend this site!
Hi stephanie,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised, and it takes 10 days to delivery, not beyond the period we allow.
I ordered $200 worth of items from the website. After it finally got to me, I was so disgusted. The quality was the worst I've ever felt or seen. There is no phone number to talk to someone. The return policy is horrendous and impossible to return anything.
Hi Seibel,
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
After reading all these reviews, I got nervous about my order. So I typed in my order number to track the shipping and it said my order number was incorrect. I better have the right quality when it finally arrives, and something better come in the mail or I will sue them.
Hi Chelsea,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
Ordered a dress on Jan 31,2016... It's March 6th and still no dress! No way to get a refund either!
Hi Raquel,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
None of my items look like what I ordered, just a bunch of threw together crap that fits all wrong. I totally wasted 150$ is the worst quality I've ever seen such a rip off
Hi Kelley,
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
I never received my order, I'm so upset to have let myself get ripped off, I am recommending NO one purchase any items from this company you will lose your money. Hope this company we go under investigation and be taken off line.
Hi sina,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account. If you still don’t get any notice, we will send in 48 hours.
3 weeks later still not shipped said they were gonna speed processing it still not shipped now think they blocked me on Facebook saying page not found very disappointed.
Hi Jill,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account. If you still don’t get any notice, we will send in 48 hours.
HORRIBLE QUALITY - Don't waste your time or money. Product is not even close to the look of the advertisement. False advertising!
Hi Angela,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
3/17 finally received my order it took along for me to receive it but overall I'm very satisfied. My bank refunded me the money that was taken out for the over charge..
Ordered a dress. When it arrive 2 weeks later it was the similar color, style, and pattern, but was clearly the wrong dress and was totally see through. Contacted them for a return. They offered 60% per their return policy ignoring their error in sending the wrong item. This has been going on for over a month. Get replies every few days in very poor English saying the same thing "60% refund per policy". Never once offered to send the correct dress. It appears to no longer be available so they sent the next closest thing. They have taken no responsibility for shipping the wrong dress. Stay away from these people.
Hi Judi,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
PLEASE do not waste your time or money guys. Purchased months ago and it finally arrived today and was a massive dissapointment. Quality was extremely poor. Seams not finished, see through sizing wrong, top of bikini did not match the bottom and just plain a waste of money. Very similar in looks to Seafolly and other swimmers brands but the old saying "you get what you pay for" could not be more fitting for this company.
Seriously, be wary. I'm now convinced they write their own good reviews too. Totally disappointed!
Hi Tanya,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
Love it! (But you MUST measure your waist size from belly button) First I was iffy but then when it came early and fit perfect, I was stoked. The Rosewe size chart is accurate. I'm 5'3" w/ a 39"-40" waist& Purchased a 2XL. It's supposed to be a little tight, so if you want a perfect fit... MEASURE
I never write reviews but I am absolutely pleased with this purchase. I am blown away by the quality! Material is nice and thick compared to what I've received before from other low priced vendors. This one is the best by far. I'm about 5"5 and usually a small/medium in clothes. I weigh 128lbs and ordered a small. I know these things are suppose to fit really tight. I managed to get it on the loosest hooks of the 3. Which is what I wanted. I'm hoping to get to the tightest over time. Very happy with this purchase! Exactly what I was looking for:-)
Was unsure about buying this because I wanted to get an official one that Kim K has! However this was affordable so I gave it a try. I must say that I love this waist trainer! I'm 5ft 135lbs so I got a medium (hope that helps!) I would recommend getting a size larger than you usually do. I've been wearing it for 5 weeks and I have seen a difference. I do exercise but I don't diet so my results are not dramatic. However, I have noticed that it helps me eat less. Only issue I have is that it can be uncomfortable to workout in or sit it.
My boyfriend ordered me clothes from Facebook and we still haven't received my package. Refund our money or send our items.
Hi Nicole,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account. If you still don’t get any notice, we will send in 48 hours
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Hi Melissa,
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Sorry again for all trouble if there is, and we are also willing to send a refund to save your loss.