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From the business
Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rosewe Reviews Summary
The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.
This summary is generated by AI, based on text from customer reviews
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This dress is absolute stunning. It's very light, airy and elegant. The floral makes you feel "girly"! The bodice is perfect if you are looking for a dress that hugs your waistline, its very flattery!
When ordering I was told the dress ran small and to order next size up, which I did. The dress is beautiful and fits wonderfully. I would recommend this dress to anyone.
I wrote a bad review and I am not retracking it. They read my review and replied saying they do not take more than 10 days to ship. It was way over ten days. I got items piece by piece. They were cheap and one item was the wrong item. There is no way to contact this company and when I finally got through by email they're person told me it would cost me too much to send the items back. I have had to swallow the money. If anything changes I will let you know but my guess is they are writing the good reviews themselves. DO NOT order from this company. You will be sorry. I will change this only if I get my money refunded and/or do not have to pay to send back.
Hi Britt,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised, and it takes 10 days to delivery, not beyond the period we allow.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
I ordered clothes since 2/2/16 Never heard anything from them only stupid questionnaire at the end says thank you. What a waste. I won't recommend
Hi Gracia,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?
I ordered this dress in a size M. It came neatly folded on the hanger and a bag covering it. The material is good quality - not too heavy or light. I would suggest ordering this dress by your measurements, it was accurate for me.
It is nearly impossible to find a skinny overall that looks good without making my hips look too big. This overall fantastic in every way and I got many compliments. Buy the way, surprisingly fast shipping speed!
I got it in red and the color is gorgeous. As for the design, the collar is flattering and sexy without being too revealing. I am in fairly good shape, but this dress does a lot for me. Can't wait to wear it!
I was kind of sad to have to change this, but it was just too small for me. But super patient costumer service help me return and change the size. Now the dress hit me at the waist correctly. I will place more orders here.
This bathing suit is super cute and the material is quality. True to size and the color is BRIGHT! The price is cheaper than other sites! This bathing suit is perfect. Can't wait till it warms up to wear this!
Very stylish and classic. Length is good. Not too short. Fabric has good stretch, perfect for hugging those curves. I am 5' 3" about 118 lbs and the size 4 is perfect. I usually wear XS clothes so don't be misled by the size 4. There is a slit in the back that does go up higher than expected but still classy. I am extremely happy with my purchase.
I found a place to report international scam companies to save other people from getting their money stolen!. Go to this site:
https://www.econsumer.gov/#crnt
Hi Lora,
You could post adds on our page, but please remove your bad review since you never purchased from us.
I work on TV, so I am always looking for good quality dresses at an affordable price. This is definitely in my top ten now! The material is a nice thickness for fall/winter but could be worn in any seasons. I got the blue, red, pink and purple and all of the colors are true to the picture.
For some reason I cannot respond to the comment u made on my review so I'll make a new post frankly I have been in contact with your customer service team and theres a order number attached im not sure if thats it nothing was done and since it's well over 2 freaking months now how are u going to fix this situation. Maybe you should let customers know they won't get the the items purchased with the time u said as opposed to trying to convict them to keep the order open and they still haven't received anything so frankly the only thing that u can do is return my money or I will report fraud to PayPal as well as my bank
Hi clearalisa,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?
I ordered over $200 worth of dresses and paid express shipping fees and have yet to get my items... I have complained and asked for my money back and ha e yet to get a response... I will never buy from them again... and I used pay pal
I ordered Feb. 25,2016. I never received shipping information. I suggest of you ordered through PayPal to open a dispute against this company.
Hi I L.
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
OMG, this site is just as bad as shoespie.com There is no way to reach a real person. I ordered dress 2/24, it is now 3/7 and still no update. I'm so disappointed. Will never order from here again.
Hi Ashley,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time. After shipment, you are free to track online then you will know when you could expect the package.
Clothes looked appealing and unique but glad I stopped and read your reviews ladies. Customer service is where its at take a lesson from Amazon guys there's a reason why a multi million dollar company. Can you say customer service and customer satisfaction? Glad to spend my money at another site!
Hi sherri,
Since you never purchase on Rosewe.com, you may not contact the customer service at all. It's not a good behavior since you leave a bad review but you don't ever purchase. Stop your lies.
Well what can I say the most poor cutover service I have ever had... I order my dress at the start of January and still never had my order sent to me... I have two tickets open on their site and both say complete different things... I paid for 5-7 day delivery and it's has now been 2 months... I request for a
Refund around 2-3 weeks ago as had enough of there excuses for me not receiving my order I was first happy just to have a full refund on the dress but they then started to mess me around so I asked for a full refund of the dress and the postage... Still now they are making excuses and will now only refund me 50%... I keep asking to take it further and for someone to call but I still have had nothing and just get push away... If anyone has a contact number for them to call from the UK please let me know as they will not be hearing the end of it as they have just taken money and will expect me to give up well this is not going to happen... I hope this happens to no one else but I do warn NEVER and I mean NEVER order anything from Rosewe... What a rubbish site to buy anything from! I gave a rating of 1 as you can't do anything lower
Hi Amy,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Fiona,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?