On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Abercrombie & Fitch
FAYT The Label
Garage
Shiny by Nature
Volcom
Wrangler
Chicme
Gymshark
Dippin Daisies
Chic Soul
Dockers
Dickies
Rosewe Reviews Summary
The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered a dress on 2/8/16 and to date, I have received my shipment. My biggest mistake was not reading all the reviews prior to ordering. After seeing the number of people (like myself) whom have been taken advantage of I am starting to believe this company is engaged in fraudulent activities. I will be reaching out to the BBB and Consumer Protection. Do not order from these crooks!
I waited almost 2 months before i got this cheap $#*! looking dress. It looked nothing like the pic they posted. I had to throw the dress out i would not wear it even if my life depended on it. Complete waste of my money!
Hi Tasha,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
Cheap! I purchase 2 bathing suits that were Cheap Polyester that did not fit I have bee trying to return them for a refund but there was No return Info in the package. I've tried contacting customer service several times and haven't hear back from them. Most of there $#*! is made in China so don't order anything it's Cheaply Made and you won't be able to send it back for an exchange or refund!
Hi Donna,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I have been waiting weeks for my order to just ship. I still havnt received anything. Infact the status is saying processing. I do not recommend this site. Please rotita will send your order out rapidly and they repond. Plus u can get refunded. This site robbed me of $65.
Hi Shawntee,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.
I ordered a body suit about a month ago from this website for twenty dollars. I paid extra for expedited shipping and I just now recieved my package today. The body suit looks nothing like the picture & feels very cheap. It fits like a plastic bag. Horrible experience, I will never order again.
Hi Afiya,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
I also ordered from rosewe and have no info about my order except confirmed paid and shipped. The order number is bogus and they don't give you any way of really tracking your order. They have my money and I'm at they'really mercy. No more orders for me!
Hi Barbie,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
Extremely poor quality, would not recommend to anyone! Jumpsuit is so thin. Order extra large in the top n its small enough for my grand daughter! Couldnt even get the jumpduit on. I will be having my sister to cancel her $200 order before she order
Hi Jeanette,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
They are the worst f****** company to ever order clothes from they don't ever return any of your emails the process is long as hell and there's no way to refund yourself
Hi Brittany,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.
I've placed two orders with this company. Both times orders shipped two weeks or more late and they claim Chinese New Year delays a month after is over. Then claim it's a hot item so will take longer. Refuse to refund payments when orders requested to be canceled.
Don't waste your time nor money. The products are generally very cheaply made. (One pant outfit had two different lengths in the legs.)
Hi Danya,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I placed an order on 2/18, I have not rec'd it. I was told it was Chinese Lunar New Year and it would be coming soon. I sent another email this week and have not heard a word. I will NEVER ORDER A THING AGAIN, BECAUSE, IT TAKES LIGHT YEARS TO REACH YOU! STILL WAITING! By the time I get it, hopefully I will not be saying, President, Trump! I always heard the term take a slow boat to China, Is that where my order is?
Hi Eejae,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.
Almost a month that I purchased my items and still have yet to receive them. Delivery is extremely long!
Hi Mikisa,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised, and it takes 10 days to delivery, not beyond the period we allow.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I wanna ring the necks of the ppl behind this bogus $#*! website... I ordered a jump suit 3weeks ago and paid xtra to have my order shipped out within 2-5 days... still haven't received it
Hi Kierra,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised, and it takes 10 days to delivery, not beyond the period we allow.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I placed my order March 1st, and I paid extra for timely shipping. Today's is March 9 and I still don't have my box and the order states that it is still processing. Not only was the blazer for my women's empowerment luncheon in the morning... I don't have my floral blazer to go with the rest of my outfit along with the 2 cut up jeans I ordered. I placed a claim yesterday and no one has called me back. The damn phone number doesn't work. They were quick enough to take my money on the 1st though. NEVER AGAIN
Hi Brandolyn,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised, and it takes 10 days to delivery, not beyond the period we allow.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
Horrible customer service. I placed my order on February 2nd and here it is, March 10th, and I still have not received my order. They have no reliable source of communication. Fake number, fake Skype, fake online chat, fake everything. The online thing they respond to are the online tickets, but whoever replies to those just lie whenever you ask him or her a question. Apparently the company is based in Shanghai. I lost over $20 with this site. Unless you want to donate to this fake business, DON'T ORDER FROM ROSEWE.
Hi Angie,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised, and it takes 10 days to delivery, not beyond the period we allow.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
Looks can be deceiving. The clothing looks nothing like the pictures and to send anything back you have to ship it back to china which is very expensive. Its a scam and please don't order from this company!
Hi Valeshia,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I waited about 3 weeks to finally receive my swimsuit I order from then. I got it in the mail yesterday. I tried it on as I ordered a medium and the top was way too small. Ugh. I'm not very happy at all with this company.
Hi Jane,
First of all, the size of this item is based on Asian size and generally it runs small. And we suggest a size up, which you may ignore in the website. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition that it's in original package.
We will send a refund of 100% after you return the order. Our customer service will send the return address to your ASAP and we are expecting for a earlier reply.
I put a order in on February 20th and I'm still waiting not sure if it's coming from China overseas where but I like the site I just think they should make that clear I'm ok with waiting.as long as I get what I ordered
Horrible! Been waiting for my dress for over a month when they say item ships in 1-4 days they don't have a contact number only thing you can do is submit a ticket and it says someone will get back to
You in 24 hours haven't heard anything yet and I have submitted over 10 tickets I would NOT recommend them to anybody
Hi Ashley,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised, and it takes 10 days to delivery, not beyond the period we allow.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
It took almost 2 months for them to deliver an order. Got the order and the texture is very cheap quality not satisfied with their service.
Hi Richard,
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition that it's in original package.
We will send a refund of 100% after you return the order. Our customer service will send the return address to your ASAP and we are expecting for a earlier reply.
Wow I wish I had've found this website before i ordered... I've been waiting two weeks so far and I am nervous. I can't even get real shipping information. I hope my things just come. SMH...
Hi Chandra,
First of all, sorry for any inconvenience that it may bring. Since the item you purchased is pre-sale, it takes a longer time to ship out. But I promise your order was sent out already.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kathy,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,