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From the business
Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rosewe Reviews Summary
The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.
This summary is generated by AI, based on text from customer reviews
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Beautiful elegant dress! The material wasn't what I expected but it still looks great and fits amazing! My order was correct and I received an email with tracking info too!
This dress is exactly as it's shown in picture. I highly recommend purchasing a backless silicone adhesive bra to amplify the back design of the dress. I will be shopping from this site in the future. Feel great to get loads of compliments.
Wonderful price for a silk blouse and good fit, a perfect basic to dress up or down. It runs a touch small compared to other items as I usually wear. But I listened to reviews and went for medium as I don't want silk fitting tight.
They are affiliated with a company called Rotitia. Same thing, I ordered over a month ago and all it says is paid unshipped. These companies are a joke, but then again I'm the fool for not checking. Still haven't received order, I threatened but what can you really do. My mother always told me if it's to good to be true it normally is, should have used her advice on this one. Needless to say they are a RIP OFF!
This dress makes my figure look gorgeous. It flatters the bosom and hugs the curves in a very appealing way. I wore it to an evening wedding and received many compliments.
This dress was amazing! Fit beautifully. So comfortable & you can enjoy yourself without stressing out about how you look. I wore it to a wedding in California & everyone loved it..
I got this in the pink color and love it! Paired it with some skinny jeans and heels and just love how it fits, the color, everything about it! Want it in more colors now!
This item is comfortable, cute, and can be dressed up or down, depending on the occasion. I normally wear a small to medium but the extra small fit perfectly. The adjustable straps are a nice feature, too!
I HAVE NOT RECEIVED MY REFUND FOR ONE SET OF ITEMS AND HAVE NOT RECEIVED THE OTHER ITEMS. THIS PLACE IS A SCAM THE PHONE NUMBER TO CALL THEM IS NOT REAL!
Hi Tayler,
Please submit a ticket ASAP on the website and we will help you with this issue. We are expecting for an earlier reply.
I placed a order it took for ever tried to contact then the number is not real the clothes I ordered are tiny as hell and cheap and one outfor is not even what I ordered I'm so pissed I'm beyond angry I have been ripped off and I m going to find a way to get my money or or prepare to hear from my lawyer!
Hi Catia,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
Love the fit and everything of this jumpsuit. The only thing was the color wasn't as in the picture but other than that not complaints at all. Also just remember to open the hole openings for the buttons.
THIS IS THE WORST SITE EVERRRRR... TOOK MY MONEY AND I STILL DONT HAVE MY ORDER. TRIED TO CONTACT THEM, FOUND OUT THE NUMBER IS NOT REAL AND SENT A EMAIL AND GOT PLENTY OF TICKETS STILL NOTHING. NO RESPONSE FROM THEM. I KNOW BETTER, I SHOULD OF READ THE REVIEWS BEFORE I ORDERED BUT I DIDN'T. I USUALLY DO BUT I WAS RUSHING TO FIND A DRESS FOR MY BIRTHDAY. I WONT DO THAT AGAIN. I HAVE TRULY LEARNED MY LESSON. PLEASE DONT ORDER FROM THIS WEBSITE. THIS IS A SCAM. I AM VERY DISAPPOINTED. I JUST WANT MY MONEY BACK BUT THERE IS NO WAY TO EVEN DO THAT. SHOULD OF DID MY RESEARCH. WARNING DO NOT ORDER FROM THEM PERIOD!
Hi Andrea,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.
These types of sites are always a rip off. Tge pics are better than any of the products. Buying from a foreign country is risky to say the least. When prices are too cheap beware
Hi Felita,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
The first oder I placed was before Christmas. Received the order. It was too short, so I took it to a tailor and had elastic put in the legs so I could wear it. (Paying an additional $14).
So, I placed another order February 18th. After not receiving a confirmation of my order being shipped by 3/1/2016, I sent an inquiry to find out what was going on. The next day I received a responds saying their office had been closed due to some type of holiday. So, I asked for a refund. Because by this time, I no longer wanted the items. The next day, I get tracking information on the package. I have been checking the site to find out where the package is. Today is 3/15/2016 and the package is still in China. Really? So, like everybody eles I am one of the customer who don't read reviews before ordering. Well this was the second and last time I order from Rosewe. Because I'm sure, out of the 3 dresses I ordered, 1 of them will fit. SMDH
Signed,
A Totally Pissed Former Customer
Hi Demetris,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.
This website is horrible. I bought four dresses from this place in one order. Only one fit and that one needs alterations because the top part of the dress sucks. The others didn't fit at all and the sizing is misleading. They were all too small even though it said that the size was equivilent to a US size 12! I tried to get them to take back the dresses and give me back my money but they refused.
Avoid this site. I wish that I saw this site before I made such a horrible mistake of buying junk from them!
HORRIBLE PEOPLE! UGH!
Hi Renee,
First of all, the size of this item is based on Asian size and generally it runs small. And we suggest a size up, which you may ignore in the website. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition that it's in original package.
We will send a refund of 100% after you return the order. Our customer service will send the return address to your ASAP and we are expecting for a earlier reply.
This site is a scam. I wished I read the reviews prior to purchasing an item from them that did not ship even one month later.
In a nutshell, I purchased 2 outfits on February 11,2016. The monies were immediately deducted from my account via Paypal for the purchase. 1 1/2 weeks later I still did not receive a shipping confirmation number. By February 29th still no shipping confirmation and the status on the order was - "not shipped."
I opened a ticket on Rosewe's website inquiring on the status of my order. The next day the status was upgraded to "processing." I requested to cancel the order via their website but they had an automatic response saying I would be charged a $3 handling fee for each item. I emailed them regarding my disapproval of the handling fee (since I received no merchandise that they handled) and demanded a full refund. I also filed a complaint w/Paypal and stated my reason for wanting a refund.
I guess after Paypal got in touch with this horrible company, Rosewe emailed me an apology on March 8th saying they are sorry for the inconvenience but my items were popular and they were out of stock. They would make more of my item and will would ship asap. By March 10th, Rosewe updated my ticket on their website with a note saying the order has been finalized and asked if I wanted them to ship the order. I of course said no, refund all of my money without any fees deducted.
On March 12th (one month and a day after ordering this item), Paypal sent me notification that they have investigated the matter and have guaranteed my full refund from the scam artist that is Rosewe. I should be receiving my refund in about 5 business days.
Thank you Paypal. People do not be scammed by these crooks. Other reviews stated that the items were made of cheap fabric and were ill-fitting. STAY AWAY!
In response to Rosewe Rep; I was a customer of yours and not a competitor. My ticket number requesting the refund was: Ticket: T*******763. Order number: Order NO.: R**************
My intent for posting was to give my honest experience with your company which I have done.
To whom it may concern,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rosewe? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation.
Besides, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Hope for your understanding and best wishes.
I wouldn't even give this company 1 star but had to just to warn you that it is a scam! I have screenshots of my payment and merchandise ordered. It has been over 2 months and I never received any of it. They even sent me a shipment and tracking number that leads to an unavailable website. Total scam. I should have known better. Don't ever order from here.
Hi Melissa,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised, and it takes 10 days to delivery, not beyond the period we allow.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I would never ever deal with Roswe again! They took my money and I never got any of my 4 items I ordered! This site is a total rip off!
Hi Kima,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
Having recently bought several items from rosewe I must say this is the worse online shopping experience I have ever had! Trying to get any questions answered is like trying to break into fort knox... Firstly one of the items I ordered was out of stock so they notified me that the cost would be refunded to my Rosewe account to spend later... Uh! The other three item that were order in the same size... one is too big and the other two are much too small! And the quality of one dress was cheap and felt like lining fabric... After leaving numerous msg ( on a system which was not user friendly) enquiring how to return these item I now give up... I was told to give them to my friends as gifts or sell them on Ebay! NEVER AGAIN WILL I RETURN TO ROSEWE...
Hi Pearl,
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition that it's in original package.
We will send a refund of 100% after you return the order. Our customer service will send the return address to your ASAP and we are expecting for a earlier reply.
Ordered a dress never got it and they claim I never placed the order when I have the screenshot and on my credit bill says roswe it's a bunch of bull I want my money back now
Hi Christina,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Victorial,
Rosewe is an independent company, which has no relationship with any other websites.
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.