Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Rosewe

Rosewe

rosewe.com
casual, chic, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.


rosewe.com
China
Founded in 2009
Clothing item from Rosewe
Fashion apparel by Rosewe

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, chic, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 2XL, 1X, 2X, 3X)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Mr. Rebates, Swagbucks

Sponsored message from Rosewe
Buy 2 get 3rd Free
Save Now
How would you rate Rosewe?
grey stargrey stargrey stargrey stargrey star

Rosewe Reviews Summary

The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.

This summary is generated by AI, based on text from customer reviews

service
811
value
767
shipping
779
returns
711
quality
757

We monitor reviews for authenticity

Georgia
1 review
4 helpful votes
Follow Cheryl M.
Unfollow Cheryl M.
Share Review
Report Review

Rosewe R. [Rosewe Rep] on 4/28/16 hi Cheryl,
Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please tell us your order number?"

Today is August 28,2017 - I sent order number, R**************. In an immediate response but never heard anything more from this company, they are a total farse!

Date of experience: March 22, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Cheryl,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Tennessee
3 reviews
1 helpful vote
Follow Ty H.
Unfollow Ty H.
Share Review
Report Review

Never Ever Again
March 23, 2016

I ordered what I thought was a flair A line skirt what I received was some type of nylon material that looked like a garbage bag. So annoyed ill stick to things made in the USA from now on.

Date of experience: March 22, 2016
California
1 review
5 helpful votes
Follow Jules A.
Unfollow Jules A.
Share Review
Report Review

Do NOT PLACE ORDER
March 22, 2016

I placed order on 2/23/16. On 3/18/16 they reaponded can't cancel order being shipped now send tracking # soon. Its 3/21/16 still no tracking # & account status says paid confirmed processing not shipped. And takes 3-4 days to receive email back. Still waiting on refund.

Date of experience: March 21, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Jules,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

California
2 reviews
3 helpful votes
Follow Dozetta L.
Unfollow Dozetta L.
Share Review
Report Review

This website pictures are beautiful and give you false hope that you are going to get the best dress ect. But once the item arrived the material was poor, size, let's say they don't know what a plus size is nor do they know what Maxie us. They need to shut down this website for false advertisement. Even the jeweler was horrible I have to get my bracelet fix.

Date of experience: March 21, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Dozetta,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

North Carolina
1 review
5 helpful votes
Follow Taylormade K.
Unfollow Taylormade K.
Share Review
Report Review

This website have a lot of beautiful things but... I orderd for the first time on February 29,2016 and still no dress! It's for a event on March 26,2016 which I know won't come on time. Almost a month has come. I sent message March 16. Inquiring my order instead of a call they shipped my order which they held 2 weeks before shipping. Now using the tracking number its jus in New York for processing. I'm very disappointed and will never shop this website again

Date of experience: March 21, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Taylormade,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.

Texas
1 review
5 helpful votes
Follow Sharon E.
Unfollow Sharon E.
Share Review
Report Review

I placed and order with this company 2/22/16 To date i have not received my items. They got there money out right away. I submitted a over 7 request no response. If I every get my shipment I will never order from ROSEWE again...

Date of experience: March 21, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Sharon,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised, and it takes 10 days to delivery, not beyond the period we allow.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

Michigan
1 review
3 helpful votes
Follow Brandi B.
Unfollow Brandi B.
Share Review
Report Review

Subpar at Best
March 20, 2016

Terrible customer service and NEVER received all the products I ordered. Terrible company! Do not do business with them

Date of experience: March 20, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Brandi,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised, and it takes 10 days to delivery, not beyond the period we allow.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

Maria W.
GB
1 review
5 helpful votes
Follow Maria W.
Unfollow Maria W.
Share Review
Report Review

scamback & liar
March 20, 2016

Rubbish service and everything what called rosewe ,

Date of experience: March 19, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Maria,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Kentucky
1 review
10 helpful votes
Follow Nicole M.
Unfollow Nicole M.
Share Review
Report Review

This is a site that steals your money. I placed an order on February 14,2016. It is now March 19,2016, I have yet to receive my order. When I go to the email that claims my order has been shipped that has a tracking number on it, when clicking on the link in the email, an error page now appears. Of course, they promptly debited my account. I am so aggravated. DO NOT BUY FROM THIS FRAUDULENT COMPANY!

Date of experience: March 19, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Nicole,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised, and it takes 10 days to delivery, not beyond the period we allow.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

New York
1 review
9 helpful votes
Follow Michelle M.
Unfollow Michelle M.
Share Review
Report Review

Scam website
March 19, 2016

I ordered 2 items on feb 26 2016 and its march 19 2016 and still no package i tryed contacting them about 4 different times and got no response from them so i had to make a claim with my bank to get my money back that website is a fraud dont order from there

Date of experience: March 19, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Michelle,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?

GB
1 review
6 helpful votes
Follow Shaniqua t.
Unfollow Shaniqua t.
Share Review
Report Review

My items
March 19, 2016

THE $#*!TEST COMPANY KNOWN TO MAN! WHAT TYPE OF COMPANY DOESNT LET THE CUSTOMER KNOW WHEN TO ORDER N I PAID FOR A FAST DELIVERY AND ITS BEEN 4WEEKS NOW N I AINT GOT NOTHING IM A SUE THIS PLACE... $#*!ING BULL$#*!

Date of experience: March 19, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Shaniqua,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised, and it takes 10 days to delivery, not beyond the period we allow.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

Colorado
1 review
8 helpful votes
Follow Jazmynei M.
Unfollow Jazmynei M.
Share Review
Report Review

Never again
March 19, 2016

So I order a dress from here for my birthday and paid for the fastest shipping it still took 4 weeks to get to me and when it did it looked nothing like what I order and the fit was all wrong so I emailed them to get my money back and the still have not refund me they are awful.

Date of experience: March 18, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Jazmynei,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Massachusetts
1 review
10 helpful votes
Follow Ruby B.
Unfollow Ruby B.
Share Review
Report Review

SCAMMING BS SITE
March 18, 2016

I bought an item almost a month ago and until this day I have not received. I've been asking for a refund, and they have replied to my ticket over 15 times with BS lame excuses. Now I need to pay the handling fee, which I have told them that I would and they still have not issued me my refund. This is a bull$#*!, scamming and the worst customer service website ever.

Date of experience: March 18, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Ruby,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Washington
1 review
1 helpful vote
Follow Alba G.
Unfollow Alba G.
Share Review
Report Review

They're long enough, and comfortable because of the higher waist, but fit well and are not frumpy or old-lady loose. Love them! Yeah!

Date of experience: March 17, 2016
California
1 review
2 helpful votes
Follow Courtney A.
Unfollow Courtney A.
Share Review
Report Review

Perfect Fit
March 18, 2016

My favorite jeans. I ordered a long/tall and length was right for my 33 inch inseam. I washed them with a cup of vinegar the first time to prevent fading. They have not faded like my other jeans.

Date of experience: March 17, 2016
KR
1 review
2 helpful votes
Follow Kayelyn R.
Unfollow Kayelyn R.
Share Review
Report Review

This was a good buy.
March 18, 2016

This was a good buy. I like the style and its very cute. I ordered a medium but they sent me a large. It actually fits ok. My only issue is the back of the dress was sewed wrong where the seems didn't line up right so the fabric bunches at the small of my back (waist) to the bottom of the dress. It's noticeable but workable.

Date of experience: March 17, 2016
Ohio
2 reviews
11 helpful votes
Follow Naturally M.
Unfollow Naturally M.
Share Review
Report Review

Never again!
March 17, 2016

I'd rate them a ZERO if it was an option!

I purchased $75.87 worth of merchandise from Rosewe.com on 2/29/16 and after submitting several tickets, and initially receiving several 'canned' responses, I received a response asking me to 'wait in patience.' I submitted several other tickets after waiting 7 working days asking to cancel my order because the status was still listed as 'not shipped'. On 3/10 I received a response from the 'Administrator' apologizing for the delay but stating that the items were 'out of stock' and to please be patient. I submitted another ticket THAT DAY asking to cancel the order again and received a response saying that I will be charged $3 per item to cancel for 'handling'. Excuse me? The items are out of stock... what the hell are they handling? I think it's deceiving & criminal to advertise that an item will ship in 24hrs when in fact the item is actually out of stock. I also think it's fraudulent to charge a fee for handling merchandise that again is out of stock. I made a mistake in ordering from a company that I didn't research first but I am thankful that I used my PayPal account. After learning that the items were out of stock I immediately submitted & escalated a claim & dispute with PayPal. 2 days after PayPal contacted them inquiring of the status, they sent me tracking info (3/14). Wait! What? I submitted 4 different tickets (2 on 3/10,3/11 & on 3/12) requesting to CANCEL yet on 3/16 they respond saying "it's too late to cancel the order because it's been shipped." You dirty bastards! I no longer want the merchandise. & no telling what they've shipped! I immediate placed a call to PayPal. They instructed me to refuse the package once it arrived & once I refuse the package to call them & they will refund my money. So thankful!

Take my advice and DONT WASTE YOUR TIME OR YOUR MONEY!

Date of experience: March 16, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Naturally,
You could return anything you want, under the condition that it's in original package.
We will send a refund of 100% after you return the order. Our customer service will send the return address to your ASAP and we are expecting for a earlier reply.

KR
1 review
0 helpful votes
Follow Shelby F.
Unfollow Shelby F.
Share Review
Report Review

Beyond My Expectations
March 17, 2016

Beyond my expectations. I really love the color. I love the way it fits and how elegant it looks. Very true to size and it came fast. Love the light material with stretch.

Date of experience: March 16, 2016
KR
1 review
1 helpful vote
Follow Loccie c.
Unfollow Loccie c.
Share Review
Report Review

Great Material
March 17, 2016

This dress is everything! Fits perfectly, material feels great. It's pretty long. So if you're tall don't bother because even with heels its long. Really worth the price.

Date of experience: March 16, 2016
KR
1 review
1 helpful vote
Follow Megan J.
Unfollow Megan J.
Share Review
Report Review

Will Shop Again
March 17, 2016

I can't wait to rock it, thank you Rosewe. This was my second purchase from you and I once again happy with what I got. I recommend this dress it is so stylish and looks amazing in person.

Date of experience: March 16, 2016