Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Rosewe

Rosewe

rosewe.com
casual, chic, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.


rosewe.com
China
Founded in 2009
Clothing item from Rosewe
Fashion apparel by Rosewe

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, chic, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 2XL, 1X, 2X, 3X)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Mr. Rebates, Swagbucks

Sponsored message from Rosewe
Buy 2 get 3rd Free
Save Now
How would you rate Rosewe?
grey stargrey stargrey stargrey stargrey star

Rosewe Reviews Summary

The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.

This summary is generated by AI, based on text from customer reviews

service
811
value
767
shipping
779
returns
711
quality
757

We monitor reviews for authenticity

Canada
1 review
6 helpful votes
Follow Tami B.
Unfollow Tami B.
Share Review
Report Review

Scam
April 9, 2016

I ordered and didn't even receive the product. I, like many others, seen this on Facebook.

Date of experience: April 9, 2016
North Carolina
1 review
5 helpful votes
Follow Valerie W.
Unfollow Valerie W.
Share Review
Report Review

Order three items, the green dress with the tail, the blue and black zebra Plus size swim suit, and the blue denim summer dress. The green dress came with a hole on it and very very cheap poorly sewed nylon. The bathing suit provided no support and was cut as if someone did it at home and the tassels look hand cut. The blue dress does not at all look like the picture or denim. It's litterally a bright blue stretchy dress that's lower quality than old navy. Asked for a refund and recieved this response: "sorry for that, how about we give you 20% refund, and you fix it?". Needless to say I will not order from them again. It is a 65$ loss. Do not do it.

Date of experience: April 8, 2016
Nebraska
1 review
4 helpful votes
Follow Rebecca M.
Unfollow Rebecca M.
Share Review
Report Review

I ordered from this site around December of last year. I got the products that I had paid for, on time and all. Opened them up and realized they looked NOTHING like the pictures had shown! I didn't do anything about it assuming I just may have gotten the wrong idea about the product picture. Well I got on Facebook today and saw a post by Buzzfeed regarding sites including this one, that are scamming millions while making millions by doing this! People are getting products that are nothing like what they look like in the pictures. Never again Rosewe! And now everyone will see too! So glad I saw the post or I never would have realized I got SCAMMED by you!

Date of experience: April 8, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Rebecca,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

China
1 review
0 helpful votes
Follow erica c.
Unfollow erica c.
Share Review
Report Review

My order has been received in just a couple of weeks and has travelled all the way from China to Portugal.The shipping price was actually more than the item of clothing but it was still well worth it when you look at shop prices and availability. Rosewe has a fantastic clothing range.The purple velvet men's jacket I ordered has just arrived and fits me perfectly! I would buy from Rosewe again!

Date of experience: April 8, 2016
China
1 review
5 helpful votes
Follow angela f.
Unfollow angela f.
Share Review
Report Review

Rosewe is a great online store to get cute clothes at cheap prices.The shipping was fast and the clothes are exactly as described. I will definitely continue shopping with them, because they are so generous with their discounts and coupons, as well as points that can give you up to a 20% discount before shipping costs. When asking their customer support a question, they always get back to you rather quickly. I will definitely continue shopping at Rosewe!

Date of experience: April 8, 2016
Australia
1 review
6 helpful votes
Follow Ada C.
Unfollow Ada C.
Share Review
Report Review

ABSOLUTE CROOKS
April 8, 2016

Yes is this all true because I certainly have got the same problem. I will be putting this out on Facebook, where I first saw this site and thought that would be good.

Never again.

Should have read reviews before.

Date of experience: April 8, 2016
California
1 review
8 helpful votes
Follow Maryann B.
Unfollow Maryann B.
Share Review
Report Review

Never Again!
April 6, 2016

I placed on order on their website towards the end of January. Their website stated it would take 2-3 days to process my order and 5-7 days from the processing date to ship. My order processed but never shipped. After waiting 3 weeks I emailed them and they asked me to wait another 2 days. Needless to say nothing was ever shipped and it took several back and forth emails for them to issue me a refund AND they charged me $3 to refund me my money!

Date of experience: April 6, 2016
Colorado
1 review
6 helpful votes
Follow Gloriean S.
Unfollow Gloriean S.
Share Review
Report Review

Scam
April 6, 2016

Not quality stuff. Material is ridiculous and looks nothing like the picture. I was stupid enough to purchase something twice. Tried to return and no response. This was shipped from China!

Date of experience: April 6, 2016
California
1 review
2 helpful votes
Follow Marie B.
Unfollow Marie B.
Share Review
Report Review

Dissatisfaction
April 5, 2016

Paid for 3 day shipping. That did not happen now dress won't fit and I'm scared to send it back because i may never see it or my money for 2or3 months! I tried to get a call back no such luck. DISAPPOINTED

Date of experience: April 5, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Marie,
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

New Jersey
1 review
5 helpful votes
Follow ToniAnn M.
Unfollow ToniAnn M.
Share Review
Report Review

Absolutely horrible
April 5, 2016

I ordered 2 swim suits, and 3 dresses. After paying extra money for 7 day shipping, it took 1 month before my order arrived. 1 sweet
I'm suit was good. The second was nothing like the pucture, it looks like plastic. 1 dress had no straps to hold dress in, and was not a halter top. 2nd dress, was a tshirt, nothing like pucture, terribly made, strings hanging everwhere. 3rd dress would fit a 5 yr. Old girl, and I followed their size chart. Tried contacting them, by calling, no response, and have not received a return email yet. I WISH I READ THE REVIEWS BEFORE I ORDERED. ABSOLUTELY HORRIBLE. DO NOT BUY FROM ROSEWE.

Date of experience: April 5, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Toni,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised, and it takes 10 days to delivery, not beyond the period we allow.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

California
1 review
6 helpful votes
Follow Janet M.
Unfollow Janet M.
Share Review
Report Review

Where is mt stuff
April 5, 2016

Two weeks and my order hasn't shipped don't know if i just threw away money

Date of experience: April 4, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Janet,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.

Illinois
1 review
6 helpful votes
Follow Sandra W.
Unfollow Sandra W.
Share Review
Report Review

I ordered a jumpsuit from them the end of February, just received it today April 4th and I regret wasting my money. It looks nothing like the picture, the material is cheaper than a dollar store Halloween costume. You can see straight thru it, there is black markings on 3 different areas of it. Absolutely horrible item. I will never purchase from them again. I don't lime to order online and this help to show why. Money wasted and having a hard time getting a refund. DO NOT BUY ANYTHING FROM THEM, YOU WILL REGRET IT..

Date of experience: April 4, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Sandra,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

California
1 review
6 helpful votes
Follow Mercedes A.
Unfollow Mercedes A.
Share Review
Report Review

In the beginning of March I ordered two plus size bathing suits and still have not received them or an email from Rosewe. I should have looked up the reviews before I purchased it's from them. This a rip off and they should be shut down for poor customer service

Date of experience: April 4, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Mercedes,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

New York
1 review
9 helpful votes
Follow sharon D.
Unfollow sharon D.
Share Review
Report Review

I was highly disappointed with my delivery time. I purchase my Item on March 3rd and did not recvd it not until March 23rd. I urge everyone when purchasing items from this site to use PayPal. These item are actually coming from Shanghai China!

Date of experience: April 3, 2016
Washington
1 review
7 helpful votes
Follow tisha a.
Unfollow tisha a.
Share Review
Report Review

SCAM
April 3, 2016

Fraud, unprofessional, and you WILLnot get you money... PERIOD! Please don't do it. They will tell you they will give you your money and to wait and be patient bu never will. Then they told me you will get a full refund, then 40% in reality you ain't getting $#*!. PayPal and sitejabbers are in together and none are trust worthy...

Date of experience: April 3, 2016
Rosewe R. Rosewe Rep
over a year old

Hi tisha,
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Regards,

GB
1 review
5 helpful votes
Follow Shelley S.
Unfollow Shelley S.
Share Review
Report Review

Dress looked nothing like picture. I've been going back and forth for weeks trying to arrange refund. Even though it states on their website you can get on end unhappy. Afford. Not worth the hassle.

Date of experience: April 3, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Shelley,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Indiana
2 reviews
5 helpful votes
Follow Samantha T.
Unfollow Samantha T.
Share Review
Report Review

This is the most unethical and fraudulent company I have ever ordered from. My order didn't arrive for several weeks and everything that I ordered was so cheap (cheaper than you would find at a dollar store), did not fit, was see through, did not match the description or was way too short. I have reached out to them numerous times to get a refund and they waited several days to respond, but did not give me a solution but requested pictures of the clothing. Pictures of the clothing? Who the hell has no idea what is in your inventory and how can you not review my order when I provide you my order #? I sent them the stupid pictures and they have not responded. On their website they only give you 30 days to return the clothing. I have a feeling they are going to avoid my request until I hit the 30 days so they do not have to give me my money back. Seriously ridiculous and I highly, HIGHLY recommend that you avoid them at all cost!

Date of experience: April 2, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Samantha,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

New Jersey
1 review
5 helpful votes
Follow Jenna D.
Unfollow Jenna D.
Share Review
Report Review

This site is a scam. I ordered from this company over a month ago. Items could not be delivered because of "insufficient address" (wtf?) Contacted company. They said they would reship but I had to pay 40% retransmission fee. (Again wtf?) I refused to pay it, I was not the one who messed up the shipping address, THEY did. I asked instead for a refund. They're response was that they could only refund 50%. AGAIN, I refused. I didn't pay 50%! Supposedly, they consulted a "manager" who said a 60% refund was the best they could do. I don't think so! DO NOT ORDER FROM THIS COMPANY! They are scam artists!

Date of experience: April 2, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Jenna,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Texas
1 review
2 helpful votes
Follow claudia m.
Unfollow claudia m.
Share Review
Report Review

I online shop all the time but wont ever browse this website again. I ordered a dress from ROSEWE.COM and the quality was so bad, it felt like I bought it at the dollar store. The color was totally off. I paid extra to get the dress delivered to me ASAP, it took 2 weeks and only to be disappointed. As soon as I open my mailbox I knew it was all bad, it was in a black bag and my dress was balled up in a clear bag. The dress didn't have not one tag on, it literally looked like I had made it myself. You could see the elastic all around. I am so disappointed I LOST $30. WORST ONLINE PURCHASE OF MY LIFE. (have you ever seen that meme: Expectations VS. Reality?... well that was exactly my case)

Date of experience: April 2, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Claudia,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Illinois
1 review
3 helpful votes
Follow Nicole A.
Unfollow Nicole A.
Share Review
Report Review

I bought two outfit. The first one is to long and big on me I'm a size small and my top feel like a large... The other dress is worst... I bought a white dress and it's not worth it... They don't have a customer service number to call to cancel the order. This is a scam s ery thing is in there fake I should've read the reviews before wasting money I don't have...

Date of experience: April 2, 2016
Rosewe R. Rosewe Rep
over a year old

Hi Nicole,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?