This company is horrible i received items that was not as it was described on the site i returned the item not only am i still waiting but the company they send it through SF-express is just as big a scam as they are they told me i will be getting a partial return because they have to pay the company to return it and 2 months later still nothing they keep sending messages to me throught email that is useless because they dont get back to you for a few days and worst yet SF- EXPRESS TELLS ME THEY HAVE A 3 MONTH HOLDING POLICY AS THEY TELL ME I WILL NEVER SEE MY MONEY BECAUSE THEY DO NOT DO RETURNS what kind of business are these two running i pathetic

I purchased a few outfits for a trip to LA and after waiting several days, I contacted them to cancel my order. Rosette finally contacted me and stated they would remove one of my items but ship the others because one of the items was on backorder. I demanded they cancel the order and refund my money, but after a few weeks, my order arrived. Needless to say, nothing fit! The jeans didn't even have a button to fasten them. The shirt I ordered looked like an oversized pillow case; the dress I purchased looked like it was the sleeve of a shirt, and the other shirt I purchased was so large my husband could fit it!

I've been trying for over a month to secure my refund but the latest is that I would only get a 60% refund because they "spent a lot of money in shipping!" I didn't ask them to ship it! I tried, even demanded they cancel my order and they still refused! This is the biggest case of fraud I've ever seen in my life! Furthermore, they claim that if I return the items, it would take up to 40 days to arrive in China and have a refund issued! I'm beyond upset!
PLEASE PLEASE PLEASE DON'T ORDER FROM ROSEWE! YOU'RE BETTER OFF MAKING YOUR OWN CLOTHES!
My current "ticket number" is T*******563

I wish I had of looked up reviews on Rosewe.com before I ordered. Terrible products and terrible customer service. The product was cheap and falling apart upon opening the package. The swimsuit had absolutely no support up top.

I ordered from a Facebook advertisement that expressly said, "Free Return Shipping" and got this response from the company when I tried to return:

"we are sorry for that and you can return it back. Have you review our
Return policy? But it is not worthwhile for you to return according
Our return policy, you should bear the shipping fee back, it is so
Expensive and you should wait a long time and we just refund you not
Include the shipping fee when we send the order for u. As for the one
You received, if you really cannot wear them, I suggest giving others
As a gift or selling them on line. You will sell them at good price.
How about we send you some compensation to your card, you can use it
Next time. Pls advise"

Will never order again.

I ordered a dress the beginning of February for a March 21st event based on the company's policy that the item would ship within 1-4 business days. After about 2 weeks I followed up with the company because I had not receive a confirmation of payment and tracking number. March 10th four weeks after I placed the order I received an email with a tracking number. Checked the tracking number for the next five days and received a message stating the Tracking number could not be found. Emailed the company and their response was that your order was shipped. 3 months later I still have not received my dress. I had to file a complaint with PayPal who investigated and refunded my money. Cheap is not always good especially with this company!

Ordered a dress that per the sizing chart and measurements online should have fit. When arrived, I didn't even attempt to try it on, as I could tell right away I would never get it on. Saved it for my daughter to see if she could wear rather than send back, since such a good price. Re-ordered SAME DRESS (SKU) in larger size per online chart measurements. When arrived the cut was the same but other than that, NOT the same dress. Totally different material, which I did not like, and there was no belt with it. Total different manufacturer label in the dress First dress Yizoo M, second dress New Light L. And it was still way too SMALL. I am 5' 5" and wear an American size 8. While they have very cute clothes on their site, I will NOT be ordering from Rosewe again.
**Update: I have read Rosewe's response to my review as well as their response to others reviews. It is obvious their replies are just standard mass responses. If they had read my review, they would know that BOTH times I looked at their size chart, which includes MEASUREMENTS. Their standard reply that their sizes are based off of Asian sizing does not work, when they include the measurements on their site. Their clothes need to MATCH their online measurements or change the online measurements.

Oh, how I wish I had done my research first. Like others, I was told 1 to 4 days but what they really meant was we will ship your order a week or more after you start complaining and try in vain to cancel the order before it shipped. Then I was told I had to have advance permission to reject the shipment but could never get someone to tell me how. Then they sent the wrong items and now think I'm going to accept a 60% refund for all my trouble. To the employee that's going to say sorry for my inconvenience and offer some meaningless explanation, just save it. Your company is terrible and corrupt and your words are hollow. I'm saving every communication I have had from you so be careful what you put in your response. I don't know why PayPal continues to work with you but I'm thankful for thier protection and from my credit card as well. I won't stop until I have a full refund and encourage others to do the same. This company won't stop ripping people off unless we all complain.

UPDATE***
Thanks for doing exactly what I asked you not to do. You aren't sorry at all. If you were sorry, you would refund my money. I find it very interesting that I've never heard about this "presale" that you mention until now. I think you are just making things up to hide your deceptive practices.

I have read some of the recent reviews and I have to say I am very troubled by them. I ordered a baiting suit on the second and am still waiting. So much for the 1-4 business days. I submitted a 'ticket' to customer service 3 days ago and am still waiting to hear back... I tried calling the company and surprise the number is not in service. Not sure what to do, but at this point it is highly unlikely that I will order from this site again.

I ordered a swimsuit for a friend on 4/22 hoping for it to be a surprise for her because she's wanted it for a while. It shipped on 4/26 which isn't too bad for China. It made it to the US on 4/27, again not too bad for China. The next update I got it was supposedly delivered on 5/7. Yeah, that didn't happen. I was home that whole day and rarely went outside. I had a package in the mailbox that was getting picked up so the flag was up. The package was there Monday and the flag was still up so I know no one came. Also, if I had missed it my neighbor was outside as well and he would have saw them. I contact support for shipping they say they can only offer me a 20% refund. That's just an insult, the whole order was only $24! I know who I'm never ordering from again, and for anyone considering ordering from them, don't waste your money.

I ordered several items from the Rosewe.com and paid for rush delivery. It has been 3 weeks and I still have not received a tracking number or the items I ordered. I have received a lot of promises that the items are on the way but they are still not providing any tracking information or exact date of delivery. I will never do business with this rosewe.com again. Again. I was warned by other people who have previously done business with Rosewe.com not to do business with Rosewe.com. I should have listened.

I am the girl still waiting for a items purchased, a tracking number or a full refund!