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Roselinlin has a rating of 3.4 stars from 3,766 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service and good quality. Roselinlin ranks 26th among Women's Clothing sites.
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5 stars for this website! They deserve it! It is my favorite online store. Somehow I came across when looking for clothing stores to browse online. Always has discounts for amazing clothes. You can get great products at a great price, they also have my taste in clothes that convinced me. I don't think any other online store can make me change my mind.
Great shopping experience! I hope the clothes are good! I spent days searching the internet and found it on this website, I hope they don't disappoint me. I will definitely return in the future if it is a satisfactory experience.
Roselinlin has inexpensive clothes, but beware. The first time I ordered they sent me the wrong color and then they explained the color in the picture was not always the one selected. The second time the order took so long (nearly a month) my daughter had moved before it arrived. The order was sent back and their customer service said - lodge a complaint with the post office.
My first order takes one month and different as picture but still I like it
So I reordered one month ago they changed from my credit card that day
But still I didn't get order number so I sent email 8 times even I attached my credit card statement but no answer!
I feeling like got scam feeling like I'm stupid.
Ok! I'm give up!
Good for you roselinlin!
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I ordered two A-line dresses that were really cute on their website. I checked the size charts before ordering. They were wrong. The two dresses arrived separately, about 35 days later, a few days apart. Both were too small and the fabric was so thin I could not even consider wearing them anywhere but to the beach. I immediately wrote to the company (within their 5 day limit), explained the problem - no fit, too thin - and requested the return authorization and address. They sent me an email saying they were reviewing my request and would respond within 48 hours. I have not heard a word from them in 6 weeks, in spite of 7 emails to them. In the mean time, I'm out $45 dollars and stuck with dresses I'd never wear. I've even tried to find a phone number for them - no luck. I am going to pursue this to the very end. It will take a miracle of benevolence from this company before I would ever consider doing business with them again.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
​We did not offer phone service.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I ordered 3 clothing items and 1 jewelry item from Roselinlin. One clothing item was too big and too clothing items were too tight and unflattering on me. I emailed for a return label to return the items. They said the items need to be returned to China and would agree to give me 15% of my items I wanted to return and I could donate or give them away. I asked for a return label and went to the post office and it would cost me $27 to return 2 items to China. Needless to say I am giving away or donating the items. The one dress that was way too big, I took in myself. As I told Roselinlin, I WILL NEVER ORDER ANYTHING from this company again. The two T-shirts, one was cute but too long and tight, and the other one was really think material and too long on me. The fact that you can't return items or pay to ship them to China is not a company I want to deal with.
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I love the blouses that they have given me, they bought them on this website. The delivery is fast, they have amazing customer service, I highly recommend it, I will be a regular customer of this online clothing store from now on.
Fast delivery, excellent communication and very accommodating. I needed a dress for a very special occasion, they quickly answered my questions by email and helped me find what I needed. Now I consider myself a regular customer of this online boutique.
This online clothing store has high quality dresses and modern design, friendly and honest customer service, it is very helpful. This was my second purchase and it will definitely not be my last.
The package with my order in this online boutique arrives very quickly, everything is correct with my order and it is as I requested. The prices are consistent, they also make discounts worth taking advantage of, and the clothes are really beautiful.
Clothing with excellent designs and quality for a low price. Fast service and excellent customer service, what more could you ask for? I am delighted with each purchase made on this website and of course I will repeat.
My order took months to arrive. The pictures look beautiful but in truth they are mad out of cheap material, sizes are way off for Americans. Returns are close to impossible. Very disappointed and will never buy again.
This site is a complete fraud! They send you totally different designs, quality, material, and style than the pictures. Super cheap quality that looks nothing like the pictures! Stay away from this site!
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I bought three sweaters at this store. It was just what he needed. I loved the simplicity of everything, it will look great with my jeans. Thanks, keep up the good work.
Just perfect. Lovely affordable items, friendly website with fast delivery. I just enjoy shopping online here, somehow I get addicted.
Always good online service. I have been shopping for clothes here for about a year and never had a problem with them. Their customer service staff is also quick to address any concerns you may have regarding the orders I have placed.
I love the clothes, the shipping and the service. Very good for fashion on interent. The refund service is efficient too and the site is easy to use and navigate! Would definitely buy here again
Is incredible! I buy all my clothes here since the last 3 years. Lots of photos, size charts spot on, and shipping is always super fast.
A wide range of clothing, many modern trends and a reasonable price. I hope the shipping is fast so I can know the quality of the dress! I'm wishing that it arrives!
It is the best in terms of online shopping. I have been ordering clothes on this website many times and they really do very well. They have most of the designs and styles that I want to have. The clothes were all good and they packaged it properly to make sure the product arrives right. I can't say much, but I love shopping here.
Answer: Not only are they a size or two smaller, the cut is horrid definitely not fitting across the shoulders, arms, bosom of an American plus size.
Answer: There is a returns policy page on the Roselinlin website. It clearly states that you must send items to China or take a 15 percent refund. You can fight them through your banking institution or Paypal.
Answer: No such thing. They are a shady company from start to finish. They are based in China and have no way to contact them. Took me 6 weeks to get my order and I had paid extra for shipping too!
Answer: Please do not order - the clothes smell and are awful quality. Do not be fooled by the pictures!
Answer: Throw it out! It will cost you $$$ to return it and they know this.
Answer: Yes, it is a scam. I ordered three items in May (it's now the end of July) and I still haven't received them. Call your bank and file a fraud claim or go through PayPal. Bank is faster.
Answer: Yep... six weeks or more. No way to return crappy items. No way to contact them when you don't get what you ordered Sham from start to finish!
Answer: They dupped us. i got 20% back on a 114$ order. Donate clothes. Or give away and warn others
Answer: Very shady... they really are the worst! DON"T DO IT!
Answer: They won't fit and then you cannot return. DON"T DO IT!


Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin