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Roselinlin

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Roselinlin Reviews Summary

Roselinlin has a rating of 3.4 stars from 3,766 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service and good quality. Roselinlin ranks 26th among Women's Clothing sites.

service
116
value
115
shipping
114
returns
104
quality
110

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California
1 review
0 helpful votes
Follow YANET A.
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I love this brand!
August 1, 2020

I have purchased some products here and have always been impressed by the fit and quality. I look forward to more purchases here in the future, I highly recommend them for their products and their amazing customer service. :)

Date of experience: July 31, 2020
GB
1 review
0 helpful votes
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SUPERIOR SERVICE!
August 1, 2020

I bought here for the first time and received beautiful pants. They were fast and efficient, I couldn't be happier. I will definitely continue shopping here and would recommend it to anyone who needs something nice to use with fast shipping, easy site navigation, and amazing service if need be.

Date of experience: July 31, 2020
GB
1 review
6 helpful votes
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My daughter is buying cute dresses for college. After buying many, I returned some because they were too big. Time passed, so I contacted this boutique by email. A girl here used patience and was efficient in providing information and the store credit she wanted. I have to admit that I made some mistakes in my return process, he was very kind to my mistakes and also gave my daughter a discount code, thanks!

Date of experience: July 31, 2020
New York
1 review
0 helpful votes
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Utter garbage
July 31, 2020

I waited over 2 months for items to arrive and what turned up looked nothing like what was shown on the website and the fabrics were awful -- and definitely not cotton as advertised. The company has the audacity to demand you pay to return the items to China for a refund. I threw the entire order in the garbage still in its original packaging. This company is a complete scam.

Date of experience: July 31, 2020
Cnicv C. Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Vermont
1 review
0 helpful votes
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Deceptive. Clothes are of poor quality and then they are difficult to return. The message is buyer beware.

Date of experience: July 31, 2020
Cnicv C. Roselinlin Rep
over a year old

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

New York
1 review
0 helpful votes
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I already told some friends about this boutique and they are as hooked as I am! I love it, I can't be happier with my purchases! Very reliable online boutique

Date of experience: July 30, 2020
Utah
1 review
0 helpful votes
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Very good
August 1, 2020

The free shipping of my order was an excellent way to convince me to buy here... I am impatient, so having my clothes in a couple of weeks creates anxiety but I know that it is normal even more with the new normality!

Date of experience: July 30, 2020
GB
1 review
0 helpful votes
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Amazing!
August 1, 2020

I bought some items online here and when 2 arrived they didn't fit me because I am very small, but it was amazing to deal with this boutique and the return process was easy. They credited me immediately and I bought more of their beautiful items. Delivery is fast and efficient. I definitely recommend this online clothing store!

Date of experience: July 30, 2020
Georgia
1 review
0 helpful votes
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I'm very impressed
August 1, 2020

Let me start by saying that I rarely write a review, but I had to in this case. I can't say how impressed I am with the service. A little bit far from the city and with this pandemic I was waiting a while for my dress to be sent to me, but no, it came within two weeks of requesting it, especially since it's from the other side of the world, I was surprised and faster than some companies in my own country. The quality of the dress is also unreal, the material is beautiful and the uniqueness of the dress. There is nothing remotely similar to the dress here, not that I can find it anyway. Is awesome! I love it I'm very impressed

Date of experience: July 30, 2020
Illinois
1 review
0 helpful votes
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I ordered three items - they arrived in a fairly timely manner, but a dress that was listed as cotton linen was 100% polyester and two pairs of shorts that were listed as cotton linen were about 50/50 cotton and polyester. Return costs more than the items are worth.

Date of experience: July 30, 2020
Cnicv C. Roselinlin Rep
over a year old

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Georgia
1 review
0 helpful votes
Follow MIRELLA H.
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Buy a sweater online here, fast postage, cheap but good quality clothing. Most sizes are true to size. Excellent customer service when answering emails

Date of experience: July 30, 2020
Pennsylvania
1 review
45 helpful votes
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This is a Chinese company who does not want to refund or cancel an unprocessed item. The package which took 6 weeks to arrive was not properly packaged and arrived open and tampered with. One item was missing. Several other items were out of their packaging and still more were obviously taken out and thrown back into the packages unfolded. I took pictures and sent emails and the company would respond "there is no problem" "take another picture" and "wait few time". I have filed a dispute with PayPal to try to get a refund.

Date of experience: July 30, 2020
Cnicv C. Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Illinois
1 review
0 helpful votes
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Magnificent dress!
August 1, 2020

I bought a beautiful long black dress online for a 21st party to be held in August. The dress arrived in a few days, it is exactly what I ordered. The material is so beautiful and it looks much better than I expected. Just a quick tip for women shopping for clothes (for example, a dress) just check what size the model is wearing and the measurements of the model compared to yours. I was about to buy a 10 (since all I have is a size 10) but after evaluating my size and model, I bought an 8. I was a little wary of this, but once I tried it, I was very happy.

Date of experience: July 30, 2020
Canada
1 review
0 helpful votes
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Incredible
August 1, 2020

What incredible service and garment quality! I love everything on this site and the delivery service is unrivaled. It is totally recommended for precious, elegant and unique pieces.

Date of experience: July 30, 2020
Illinois
1 review
0 helpful votes
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I just placed my third order in this online boutique, a beautiful long dress, it looks great on the website, my other orders arrived at my house without problem, one was a printed T-shirt, and another one earrings!

Date of experience: July 30, 2020
Virginia
1 review
0 helpful votes
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Ordered $19 tee shirt May 7,2020, delivered July 16,2020. The material is cheap, not worth the money.

Don't bother ordering from them. As good or better at Marshal's or TJ Maxx.

Date of experience: July 30, 2020
Cnicv C. Roselinlin Rep
over a year old

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Texas
1 review
2 helpful votes
Follow S A.
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Purchased 2 shoes. I wear a size 6 These would of fit big foot. Straps were so long that I could have wrapped them around my foot twice and thers eas a least two inches behind my heal. Sole was plastic. I could of purchased these at the dollar store. Now I am told by them I have to pay for the return and it could take o er a month for my returm money. It took over a month to get my purchase. STAY AWAY FROM THIS SITE.

Date of experience: July 30, 2020
Cnicv C. Roselinlin Rep
over a year old

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

France
1 review
0 helpful votes
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I work in the media and my job requires me to attend many industry events. I don't want to appear the same way twice, so discovering this page has been incredible. They have the most modern clothing styles and are very affordable! I've placed around 4 orders so far and have always found everything to be true to size and good quality for the price! Perfect!

Date of experience: July 29, 2020
Missouri
1 review
0 helpful votes
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I received my order
July 30, 2020

I received my order a day later than expected, even so I was already super impressed. One of the shirts did not fit me, so I called and was told that I could return the item and get a store credit. About A + shipping times and 10/10 customer service if I would recommend them

Date of experience: July 29, 2020
GB
1 review
0 helpful votes
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Very impressed!
July 30, 2020

I desperately needed a dress and I ordered here to try this online boutique. I was stressed but I received my dress fast. Amazing service and the quality of the dress is excellent!

Date of experience: July 29, 2020