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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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It was so cool finding your website and building my mother's gift for xmas. She cried! And now she wants to pick a gift for her mother! Thank you for having such beautiful items! And it is so easy to customize your gift! Thank you!
Quality of item is extremely cheap for the money paid. Ordered my gift for Christmas and received it days afterwards. It was damaged and incorrect
Paid for fast shipping and should have had the order on December 29,2023 and its now Jan. 7,2024 and i still dont have a working tracking number or a response about where my item is.
Easy to shop, great job. Beautiful piece. I ordered a necklace for my girlfriend and it came out beautiful. It's really really nice piece and she loved it.
Nice and delivered as expected would definitely order again
Paid in full over a month ago and no one knows where it is or why it hasn't come or offered to give me my money back or make a new order.
Still waiting after one month for shipping information for my order. Have received emails saying it is in "urgent production " but still haven't received my order. Very unhappy since this was a Christmas gift for my 72 year old mother.
I got one of these beautiful pictures made for my stepmom for Christmas and she absolutely loves it! I'm going to be ordering more for myself and for my mom on mother's Day! Such a nice personalized gift that means the world to the recipient! It was very easy to order, took a while for it to ship and get to my stepmom, but it's made to order with each personalization and I ordered beginning of December so that's to be expected with the holidays. Great experience and would definitely recommend as a gift, whoever you get it for will love it!
I love this beautiful necklace. So glad it came so fast.
Very disappointed. Ink is smeared & they smell weird
I bought this as a gift for my brother and his family. The shipping said it would be there in nine days. I ordered it the beginning of December and it was just received January 5 so having said that they absolutely loved what I ordered. It was a family tree with their names engraved, they think it's just beautiful. So I would order again from them however, I would take into consideration how long it would take to get where I wanted it to go. I was pleased.
Ordered a print with two flowers and butterflies on it. One of the flowers was not printed correctly. Been a hassle to try to return the item to get fixed or simply a refund. Would not recommend buying from this company.
I'm usually not in a hurry or too picky about stuff… but I ordered this 2 weeks before Christmas and it showed up 2 weeks after Christmas… if this came from China or wherever it needs to be made clear to the buyer…
I ordered my mother in law a gift on December 21st I still have not received the item or an answer from customer service.
Original shipping was for December 24 or 25.
Very disappointed in my plastic small plate. The printing was sketchy on the disappointed plate.
I ordered this for Christmas Dec. 3rd with an 8-12 day shipping estimate. Didn't get it until January. They printed my shipping label Dec 16th but according to tacking didn't drop the package off until Dec. 26 (after I emailed RoseFeel 2 times that the label had been printed a week ago they told me to be patient and magically 2 days later tracking updated from label printed to package in transit) then when I finally got the item it is blurry/pixelated. Not at all what was expected.
Ordering was simple, keeping track of shipment was slightly concerning as I couldn't track the package, with that said, when thr package arrived, and I saw the beautiful work that was done with the personalization, it made the wait worth it.
My mother even cried when recieved it.
The only thing I wish I could fix about the flower bouquet picture is the greenery at the back being just as crisp as everything else. It's so pixilated that you can't really tell what it is but the rest of the picture was perfect!
Product never arrived, and they refuse to give a full refund. This website is a scam.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members