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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Montana
1 review
0 helpful votes
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Don't do it
July 21, 2024

I still haven't received my product. I tried to cancel my order weeks ago, and I wouldn't be able to get a full refund. Do your research, and read the reviews on other (neutral) sites. Hopefully, the product will be worth all of this, but I doubt it.

Date of experience: July 11, 2024
New Hampshire
1 review
0 helpful votes
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Poor quality
July 21, 2024

After one use, most of the letters and grill washed off. Very disappointing.

Date of experience: July 11, 2024
Alabama
1 review
0 helpful votes
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Purchased item on June 11th 2024. Item took more than 3 weeks to arrive even after paying an additional priority fee for faster processing.

Date of experience: July 10, 2024
Texas
1 review
0 helpful votes
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Awesome plate!
July 20, 2024

The plate is perfect as a father's Day gift in both the size and design of it. Just like the picture

Date of experience: July 9, 2024
Michigan
1 review
0 helpful votes
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Not a good company
July 19, 2024

I ordered 2 products with 5-8 day shipping and it took 2 months with a few emails along the way saying that the package was delivered when it was not. The order arrived with misspelled words. Total junk.

Date of experience: July 9, 2024
Pennsylvania
1 review
0 helpful votes
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ABSOLUTE RIP OFF!
July 19, 2024
Updated review

This is the second time I'm typing this, because I had to redo all my login info for this site. So now I'm even more upset as I'm reliving the nightmare of this purchase. I ordered a customized plate for father's day 6 weeks before the holiday. The site said products ship in 5-10 business. I received my order AFTER father's day. It was MUCH smaller than the picture eluded it to be, but I'll own fault for not checking the measurements. The picture was not helpful, which was a big part of the sale. I had the plate for ONE day. I HAND washed it and all of the artwork came off with a gentle sponge. I have a cricut and could have made something that lasted way longer, but I thought I was getting a great product for FIFTY FIVE DOLLARS! This place seemed to be from a dollar store with cheap stickers placed on it. I was, am livid. That's so much money down the drain. AWFUL!

Date of experience: July 9, 2024

Still Waiting
June 23, 2024
Previous review

I ordered my custom plate for Father's Day. Shipping says 6-8 business days. I ordered 30+ days before Father's Day. I still don't have my order and Father's Day is 3 days away now.

Date of experience: June 13, 2024
Michigan
1 review
0 helpful votes
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Ok
July 19, 2024

Order was originally misplaced, but was taken care of within a couple of days. Order was shipped to satisfactory.

Date of experience: July 9, 2024
Minnesota
1 review
0 helpful votes
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Disappointed
July 19, 2024

I paid to have it arrive by a certain date and it arrived a week later than that. It was a Father's Day gift and I ordered a 2x, well I got a 2x but it's way too small! It's like a junior 2x. Now I have a shirt with all my kids names on it and my husband's that can't be used. So disappointing.

Date of experience: July 9, 2024
Illinois
1 review
0 helpful votes
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Beautiful Bracelet
July 19, 2024

We had a bracelet made for Father's Day and it turned out better than expected. The bracelet was beautiful and incorporated our four daughters names on the charms.

Date of experience: July 8, 2024
California
1 review
0 helpful votes
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Grandma's Garden
July 18, 2024

I was very disappointed. It looked cheap and did not reflect the cost I paid for it. It took a long time and it was really poor quality.

Date of experience: July 8, 2024
California
1 review
0 helpful votes
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Beautiful product
July 18, 2024

Easy to customize and beautiful product. Will order again for others for gifts.

Date of experience: July 8, 2024
Massachusetts
1 review
0 helpful votes
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Bracelet Broke
July 18, 2024

My husbands bracelet broke after wearing it once. I would like a refund or a new bracelet.

Date of experience: July 8, 2024
Canada
1 review
0 helpful votes
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Got charged twice ordered over a month ago and never recieved it. Could not find a number to call. Finally found email address. Grad is over had to buy a different gift. Would like a refund and cancel order it is now July 7th.

Date of experience: July 7, 2024
Ohio
1 review
0 helpful votes
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I received a very thin 1/2" wide frame that was in a 10" x 15" rectangle. The picture included in the frame had the flowers I requested representing my grandchildren, but they did not resemble any type of bouquet. There was much space between the flowers, which made them all visible, but they really didn't look like any kind of a cohesive group. I was appalled to realize that I had paid $75.00 for this very minimal item. I feel like I've been totally ripped off!

Date of experience: July 7, 2024
Ohio
1 review
0 helpful votes
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Nice website with good items
July 17, 2024

Planter a little smaller then what I wanted, but otherwise just what I was looking for. Colorful and was able to put all seven names I wanted on it.

Date of experience: July 7, 2024
Texas
1 review
0 helpful votes
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Be prepared for a month long wait
July 17, 2024

Finally got my item a month after I ordered it. Make sure you're ordering well in advance.
Item looks exactly as pictured which was a big relief!

Date of experience: July 7, 2024
Illinois
1 review
0 helpful votes
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Takes forever
July 15, 2024

It took triple the time to get my bracelet. I had to wait almost a month when it should have been 5-7 business days.

Date of experience: July 5, 2024
Illinois
1 review
0 helpful votes
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Never received
July 15, 2024

It's been weeks and no gift to give. I will never order from here again

Date of experience: July 5, 2024
Indiana
1 review
0 helpful votes
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Terrible quality!
July 15, 2024

It took a long time to ship, but I cannot solely blame them because after it's out of their hands it not their fault. When it finally came my husband went to wash it so he could use it and the entire design slid off of it. There were no special instructions on how to clean it and it is good safe, per the description, so it should also be able to be washed.

Date of experience: July 5, 2024
Michigan
1 review
0 helpful votes
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Much smaller than I expected
July 15, 2024
Updated review

The vase is good quality, but the writing is so small that you can't read the names. Also, this was a Mother's Day gift that took 1.5 months to get. I would have appreciated if they would have reached out to me to let me know there was a delay, unfortunately I had to reach out to them twice.

Date of experience: July 4, 2024

Super easy, great products
May 18, 2024
Previous review

Super easy, great products

Date of experience: May 8, 2024