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RoseFeels

2.2

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Pennsylvania
1 review
0 helpful votes
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Cute necklace
June 18, 2021

Earlier than expected date of delivery. All 4 items were exactly what I wanted, my mom and grandma will be thrilled. Thank you

Date of experience: June 17, 2021
Pennsylvania
1 review
0 helpful votes
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My husband loved it
June 18, 2021

My husband loved it! Satisfied the the product. I bought a black leather bracelet with a thin silver engraved charm for my husband. It came in time. Size fits as expected. Con: Don't expect the engraving to look all silver, the letters will look copperish.

Date of experience: June 17, 2021
Indiana
1 review
0 helpful votes
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Father's day gift
June 4, 2021

Just order my father's day gift order was easy and fast will update the review when I get my tracking

Date of experience: June 3, 2021
GB
1 review
1 helpful vote
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I ordered a personalised name necklace to surprise a person the production of the necklace and the duration of the time taken is awful unlike other companies that can do the making of the necklace in half that amount of time. Customer service a key skill required in retail and e-commerce sites they have none of that the best form of contact method is email and a typical email takes 24 hours to respond. A limited source of being able to contact they should explore and browse expanding contact methods through live chats, phone numbers etc. Finally, when you want an item re-delivered because of an exceptional circumstance through one courier it is seen as acceptable in using that to say a delivery is not possible unless I wait 2-3 weeks again if I had to wait that long it would have been past 2 months waiting for production of a necklace and it would have just been 3 months for it to be delivered. Production and estimation needs working on. If other companies can make personalised items in days why wait for weeks.

Date of experience: June 2, 2021
Texas
1 review
0 helpful votes
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I ordered a product from their website, the processed payment, but never sent the product. I have emailed their Customer Service department several time, and have never received a reply. Im waiting for more than a month, i wanted the neckless for Mothers Day

Date of experience: May 31, 2021
Texas
1 review
1 helpful vote
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Ordered 3 necklaces on April 27,2021 and have not received anything. Paid $190.00 for the necklaces and for 3-4 day shipping. When contacting the service dept they give me mothers day for being behind. I am contacting the Attorney General office for help.

Date of experience: May 27, 2021
North Carolina
1 review
10 helpful votes
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I ordered a necklace for my mom's birthday on April 29th and paid for 3-day expedited shipping but what they don't tell you is how long they take to prepare the item for shipping it's now May 24th and I still haven't received an email letting me know that my item is ready for shipping and they can't tell me when it will be ready so glad I paid that extra $30 but not to worry 3 weeks ago they put a rush on it

Date of experience: May 24, 2021
Illinois
1 review
5 helpful votes
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BEWARE SCAM ALERT
April 25, 2021

I ordered a product from their website, the processed payment, but never sent the product. I have emailed their Customer Service department several time, and have never received a reply. BUYER BEWARE!

Date of experience: April 25, 2021
China
1 review
0 helpful votes
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Got this for my mom's for for Mother's Day and it came so quickly. I'm so happy with its birthstone necklace, it works so well with her other jewelry and she loves it.

Date of experience: March 11, 2021
California
1 review
0 helpful votes
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Beautiful
March 2, 2021

I am so pleased with this purchase! The key chain has some weight to it, which is nice, and the engraving is perfect. The engraving, especially on the back, is so clear and deep. It's beautiful!

Date of experience: March 2, 2021
Florida
1 review
1 helpful vote
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Communication is A+++! The product is A+++! The customer service is A+++! Order! Order! From her she's so awesome we were all so shocked how it looked. It made feel as if I was reliving that moment. Will order many more times. Thank you! For your talent I'm so grateful.

Date of experience: February 24, 2021
Idaho
1 review
1 helpful vote
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Perfect
February 22, 2021

It's so perfect. Very delicate and dainty-looking. I'm in love! I was worried the chain length would be too short, but it fits absolutely perfectly.

Date of experience: February 20, 2021
California
1 review
0 helpful votes
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NICE
February 10, 2021

I ordered this necklace for my mom. She is a grandma to an angel. She loved it! Exactly how I wanted it & received veryfast!

Date of experience: February 8, 2021
Utah
1 review
1 helpful vote
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During such a difficult time with the loss of my father. I wanted something Beautiful to honor him. Beautiful work! Response and receiving time was AWESOME! Definitely a moment I will never forget. Thank you, for your great communication and amazing skills.

Date of experience: February 8, 2021
California
1 review
0 helpful votes
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Christmas gift
February 3, 2021

Gave as a Christmas gift and she LOVED it! Wish I would have taken a picture. It's also packaged great. 10/10 recommend. Thank you so much!

Date of experience: February 1, 2021
Colorado
1 review
0 helpful votes
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Gabriella Dobken
February 1, 2021

This exceeded my expectations. I cried not only because of what it meant to me but because of how strong and beautiful it looks and is. And the packaging, it's all breathtaking you are an artist my dear. Thank you very much!

Date of experience: January 31, 2021
Maryland
1 review
0 helpful votes
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Nice
January 31, 2021

Amazing quality of work and customer service. I will be going through this company for any customization needs I have. Thank you for being an awesome seller!

Date of experience: January 30, 2021
Colorado
1 review
0 helpful votes
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Gorgeous
January 29, 2021

Gorgeous! I've been wanting a name necklace for a while, but don't love the large letters. This one is the perfect size and so dainty! I love it so much, thank you!

Date of experience: January 27, 2021
Michigan
1 review
0 helpful votes
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Nice
January 24, 2021

I ordered this for my husband's birthday. The shipping arrived when I was out. I liked all the detail came in the shipping, written note card, gift bag. The names are clearly printed and the bracelet is a well quality.

Date of experience: January 22, 2021
Maryland
1 review
0 helpful votes
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It is so lovely! The quality and craftsmanship are excellent and the necklace falls perfectly on the neck. Would definitely purchase from this seller again. Arrived as promised and packaged beautifully. Thank you so much for your nice craftsmanship, customer service and incredibly detailed work.

Date of experience: January 17, 2021