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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Washington
1 review
0 helpful votes
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Will not order again
January 21, 2022

This was meant for a birthday gift.
And it took more than a month to arrive.
It didn't arrive for the birthday.

Date of experience: December 22, 2021
Illinois
0 reviews
0 helpful votes
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Long wait
January 21, 2022

Item took almost a month to arrive, and the box the ring was in was completely destroyed. Ring was not damaged.

Date of experience: December 22, 2021
West Virginia
1 review
0 helpful votes
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Beautiful
December 21, 2021

Bought as a gift and it is so pretty very satisfied with product thinking of getting myself one.

Date of experience: December 20, 2021
Minnesota
1 review
0 helpful votes
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Came on time!
December 21, 2021

I love the great deals they have! I ordered the heart shaped mother's necklace in rose gold with 8 stones in it along with the promise ring in rose gold with heart shaped stones in it. Both look very nice. Though a few of the letters were missing some of ink in them. The tracking number said it was arriving later than it actually did. I was really happy when it showed up! I was worried a little that it was a scam because it does come from China. But I'm glad I ordered what I did.

Date of experience: December 20, 2021
Maryland
1 review
0 helpful votes
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Gift
December 21, 2021

I asked my son and Daughter-in-law how they liked their gifts and they were very happy.

Date of experience: December 20, 2021
Texas
1 review
0 helpful votes
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Awesome necklace
December 21, 2021

It took a bit to come in but it was well worth the wait.

Date of experience: December 20, 2021
France
1 review
0 helpful votes
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GROSSE ARNAQUE
January 19, 2022

J'ai payé 70€ et 8€ de frais de port pour être livrée en 4 jours. Cadeau prévu pour Noël. J'ai commandé le 10. Aucune nouvelle. Ils ne répondent à aucun mail. Il n'y a pas de service après vente mais rassurez vous ils ont bien accepté mon argent. Je suis très déçue. Si vous voulez jeter votre argent par les fenêtres c'est ici.

Date of experience: December 20, 2021
Tennessee
0 reviews
0 helpful votes
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Necklace
January 19, 2022

It took over 3 weeks to ship when it states it'll take 4-8 days. When I received it the box was super damaged. I do like the necklace.

Date of experience: December 20, 2021
Virginia
1 review
0 helpful votes
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Happy Customer
December 19, 2021

Great experience with my first purchase! Hope when I order again it will be as good as the first time@

Date of experience: December 19, 2021
Illinois
1 review
0 helpful votes
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Love it!
December 19, 2021

So cute in my office! Love it happy I got it, easy for clients too

Date of experience: December 19, 2021
Missouri
1 review
0 helpful votes
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Great product
December 19, 2021

Shipping took a minute but it arrived and it's great!

Date of experience: December 18, 2021
Florida
1 review
0 helpful votes
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It's cute
December 18, 2021

It was quick and easy but the shipping time is too long.

Date of experience: December 18, 2021
Florida
1 review
0 helpful votes
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Delivery
January 15, 2022

Product took a long time to get to me. Very slow. Have not opened package yet.

Date of experience: December 16, 2021
GB
1 review
0 helpful votes
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Feels like a scam site
January 15, 2022

I'm not entirely sure if this website is a legitimate store or a scam sight. I order a bracelet from them in mid November from them for a Christmas present. The expected delivery date was in early December so I was quite surprised when I had heard absolutely nothing from them by this date, but checking my PayPal they had taken payment so the order clearly had gone through. I contacted them and they gave me a very vague response apologies for the delay but promising to hurry the order and saying it would arrive in time for Christmas. A week later still nothing apart from my customer service reply, not even a confirmation of the order, so I contact them again asking for some indication of timeline will it arrive in time for Christmas? They told me that they couldn't give me and indication of the estimated delivery date and were no longer willing to say it would arrive in time for Christmas. I cancelled my order and am homing to get a refund without having to go through PayPal. I have no idea if my order would eventually turn up or what the quality would of been. I personally feel this is a scam sight but I don't know maybe it is just really really bad customer service…

Date of experience: December 16, 2021
Indiana
1 review
0 helpful votes
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Cute bracelet
December 15, 2021

I got this for a Christmas gift so I really haven't seen the bracelet on yet.

Date of experience: December 15, 2021
Missouri
1 review
0 helpful votes
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Ok but not great
December 15, 2021

Ok sad with the final product. Looks cheaper then picture on site.

Date of experience: December 15, 2021
Colorado
1 review
0 helpful votes
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Really cool!
December 15, 2021

Took a while to get them but that is expect when orders are made once requested. Once I got I, my girlfriend absolutely loved it. It was a great gift idea.

Date of experience: December 15, 2021
Maryland
1 review
0 helpful votes
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Love
December 15, 2021

The end result of the product was beautiful. Exceeded my expectations and it doesn't look cheap.

Date of experience: December 14, 2021
Mississippi
2 reviews
0 helpful votes
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NICE
December 14, 2021

THIS WAS ORDERED AS A GIFT FOR MY HUSBAND FOR CHIRSTMAS. IT ARRIVED ON TIME AND BEAUTIFUL. THANK YOU.

Date of experience: December 14, 2021
Tennessee
1 review
0 helpful votes
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Necklace
January 13, 2022

The foot print was not what the picture showed but it is fine I made it work with my other foot prints this was just as much my fault I should have been more alert about the product.

Date of experience: December 13, 2021