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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Florida
1 review
0 helpful votes
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Perfect
February 19, 2022
Updated review

I have loved everything I have ordered. I will continue to order from rosefeels for all my gifts, mother's day, father's day, and birthdays!

Date of experience: February 18, 2022

Good product
January 13, 2022
Previous review

Product took very long to receive, was a christmas gift and arrived 3 weeks after christmas. However, for the price it is good quality and my husband loved it!

Date of experience: January 12, 2022
Canada
1 review
0 helpful votes
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Great experience
February 19, 2022

Very easy to shop on the website and excellent presentation

Date of experience: February 18, 2022
GB
1 review
0 helpful votes
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This site is a scam beware! Order promised in 4 days if you pay excessive £25 postage, which I did, but has still not arrived weeks later. Tried to cancel order several times before the order was even processed when it became clear it was not going to be delivered in the timeframe I needed and indeed paid £25 extra for. However, they refused to even acknowledge cancellation. The customer service response to several emails is automated "your order will be processed soon, sorry for the wait" Even worse, is they refused to even offer a refund on the "fast track" delivery charge! I have contacted Citizens advice regarding how to get a refund and to report the company to trading standards as it seems the customer service department is an automated email message..

Date of experience: February 18, 2022
Utah
1 review
0 helpful votes
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Good
March 19, 2022

Didn't like that I never got an email with tracking info, but the product that came is fantastic.

Date of experience: February 17, 2022
Georgia
1 review
0 helpful votes
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Beautiful
February 17, 2022

The jewelry I received was beautiful and done just the way I asked thank you

Date of experience: February 17, 2022
Missouri
1 review
0 helpful votes
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Engraved necklace
February 16, 2022

Would've had better experience if it had mentioned how long it would take to make vs just shipping time. Other than that, the engraved necklace was perfect.

Date of experience: February 16, 2022
Nevada
1 review
0 helpful votes
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Wifey points
February 15, 2022

Worth the wait even if it took a little longer than expected when it got here she was excited

Date of experience: February 15, 2022
Utah
1 review
0 helpful votes
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Compliments worthy
February 14, 2022

I've received compliments on the bracelet. It arrived within the estimated time frame, packaged well, and is as shown online. This is a good company to deal with.

Date of experience: February 14, 2022
Arizona
1 review
0 helpful votes
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So far so good
February 14, 2022

Order process was simple. Item looks lovely. It looks like a decent item that will last.

Date of experience: February 13, 2022
California
1 review
0 helpful votes
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Not as advertised
March 16, 2022

The bracelet is not as shown in the picture. The engraving is very small and crooked. The band is different from the one pictured. Will not be using this company again.

Date of experience: February 13, 2022
Colorado
1 review
0 helpful votes
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Very happy
February 14, 2022

Fast and easy, loved the necklace when it arrived, it was a present for my niece and see cried when she opened it, beautiful.

Date of experience: February 13, 2022
Massachusetts
1 review
0 helpful votes
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Lovely necklace
February 13, 2022

Great experience- just did not receive any communication after my initial order.

Date of experience: February 13, 2022
California
1 review
0 helpful votes
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Terrible, I've asked for a refund multiple times and to also return the item. I do not need or want it anymore.

Date of experience: February 12, 2022

Easy website to use, wonderful items
January 15, 2022
Previous review

Easy website to use, wonderful items

Date of experience: January 15, 2022
Florida
2 reviews
0 helpful votes
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Happy
February 12, 2022

At first I thought I got scammed. Reached out to the site and they replied immediately and sent my ring.

Date of experience: February 12, 2022
New Hampshire
1 review
0 helpful votes
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I'm happy with my purchase
February 11, 2022

I'm happy with my purchase.
It is an easy website to work with and I love my necklace.

Date of experience: February 11, 2022
Florida
1 review
0 helpful votes
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Satisfied
February 11, 2022

As described. My husband loved his bracelet. Thank you

Date of experience: February 11, 2022
Missouri
1 review
0 helpful votes
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Amazing Gift
February 10, 2022

A little pricey when adding as many names I did, but it was SO worth it. Grandma absolutely loved her present with all of her kids/grandkids on it. Thank you!

Date of experience: February 10, 2022
Florida
1 review
0 helpful votes
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Late delivery
February 10, 2022

My Granddaughter loves her ring. Says it is so artsy. Only problem is it was delivered after her Birthday. I placed it Feb 9 and her Birthday was Feb 24. She didn't receive it until days after

Date of experience: February 9, 2022
Texas
1 review
1 helpful vote
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Shipping was terrible
March 11, 2022
Updated review

Took almost 3 weeks to get the order & we paid for expedited service...$25.00 that I feel should be credited back to my card!

Date of experience: February 9, 2022

Great service if it gets here in the 3 days promised!
January 12, 2022
Previous review

Great service if it gets here in the 3 days promised!

Date of experience: January 11, 2022
Illinois
1 review
0 helpful votes
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Good
February 9, 2022

I didn't receive a tracking email until I asked for one when it hadn't received any update in 2 weeks, but I was sent one immediately after the request and my package got to me the next day with no issues outside of that. Good overall work and experience but needs work to become great.

Date of experience: February 9, 2022