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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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North Carolina
1 review
0 helpful votes
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Great product
April 5, 2022
Updated review

Beautiful necklaces and great quality. Just don't pay extra for 3 day shipping because in my experience, it took longer than that.

Date of experience: March 6, 2022

Great experience
February 6, 2022
Previous review

Great experience

Date of experience: February 6, 2022
Texas
1 review
0 helpful votes
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Necklace
April 4, 2022

The necklace was great, it did take a month to be delivered. Ordered on February 6th and got it delivered on February 28th.

Date of experience: March 5, 2022
New Jersey
1 review
0 helpful votes
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I ordered a brown men's bracelet with gold charms. The brown band on the website is a dark brown smooth leather. I received a very light brown textured band. Doesn't look at all like I wanted. Customer service, although nice, has not been helpful.

Date of experience: March 5, 2022
Florida
2 reviews
0 helpful votes
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Great!
March 4, 2022

Excellent! Beautiful, Very satisfied wit it. Gift for my grand daughter.

Date of experience: March 4, 2022
New York
1 review
0 helpful votes
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More than what i expected
March 4, 2022

Great i love it the bracelet looks very nice just how it looks in the picture

Date of experience: March 4, 2022
Pennsylvania
1 review
0 helpful votes
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Very dissatisfied!
April 2, 2022
Updated review

I paid for express shipping $28 to receive the rings in three days it took them over four weeks to get to me and I will start very dissatisfied with the quality I thought the rings would have thick arms like they did in the photograph online they were very thin and flimsy not eggs at all what I thought it was going to be!

Date of experience: March 3, 2022

Good so far I'm gonna wait till I receive the rings
February 3, 2022
Previous review

Good so far I'm gonna wait till I receive the rings

Date of experience: February 3, 2022
Indiana
1 review
0 helpful votes
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Nice product!
March 2, 2022

I enjoy the product, but the website had some issues freezing. I think I would've ordered a longer chain if I could go back. But the engraved letters look nice and the necklace is of a good quality.

Date of experience: March 2, 2022
Georgia
1 review
0 helpful votes
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Took way to long to receive one personalized item. I will never order from this company again!

Date of experience: March 1, 2022
California
1 review
0 helpful votes
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Pleasant
March 1, 2022

Good, took awhile but the product was exactly what I wanted so that was great.

Date of experience: February 28, 2022
New York
1 review
0 helpful votes
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Arrived late
March 29, 2022

Great product but it arrived way later than expected.

Date of experience: February 27, 2022
Indiana
1 review
0 helpful votes
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Nice memorial
February 26, 2022

The wording under one picture was not the same so I wanted to make sure both pic & wording matched. Necklace charms were smaller than I thought they would be but very pretty

Date of experience: February 26, 2022
Ohio
3 reviews
0 helpful votes
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Beautiful memorial necklace
February 26, 2022

It was a pleasant experience. I'm not good with electronics but it was easy to download the picture and complete the order. I was astounded that I didn't need anyone to help me

Date of experience: February 26, 2022
Kansas
1 review
0 helpful votes
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Review
February 24, 2022

Super easy. It took sometime for me to get my order but overall it was a good experience. They emailed me back with my concerns fairly quickly as well.

Date of experience: February 24, 2022
New Jersey
1 review
0 helpful votes
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Feedback
March 26, 2022

Not great communication and it took a month to receive my order.

Date of experience: February 24, 2022
Illinois
1 review
0 helpful votes
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Great product
February 24, 2022

This was a gift and I wish there was an option to do a gift note with this. When I asked they were very confused on what I was asking.

Date of experience: February 23, 2022
Massachusetts
1 review
0 helpful votes
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My hug ring
February 24, 2022

I really like my ring, however, I recommend that you have a better update on when the package would arrive

Date of experience: February 23, 2022
Australia
1 review
0 helpful votes
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Great valentines gift
February 23, 2022

It is a great experience and easy to purchase for anyone

Date of experience: February 23, 2022
Minnesota
1 review
0 helpful votes
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Well made, attractive product
February 21, 2022

The necklace looks even better than expected. Good customer service. I wish it would have delivered a little bit faster.

Date of experience: February 20, 2022
Connecticut
1 review
0 helpful votes
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Pretty piece but
March 22, 2022

The piece i ordered turned out pretty but for the price i don't think the waiting time is worth it. It took a month to get here and was a valentine's day gift that i ordered in January and came after valentine's day. But the necklaces are beautiful and only good things to say about that.

Date of experience: February 19, 2022
Georgia
1 review
0 helpful votes
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My mom loved it.
February 19, 2022

Easy. A lot of options to choose from. Fast response when asking for tracking info. Overall good experience

Date of experience: February 19, 2022