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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
This company does not typically respond to reviews

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4,238 reviews

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California
3 reviews
0 helpful votes
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Product as expected
May 11, 2022

My daughter ordered gift for her mum, she was very happy with it but delivery did take a while

Date of experience: April 11, 2022
South Carolina
1 review
0 helpful votes
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I purchased a wooden family tree plaque for a 50th wedding anniversary. When it arrived, there was a large ink stain on the very front of the plaque. I sent the company several photos, and after numerous emails back and forth, they refused to replace the plaque or refund my money. I was out $67. This was a terrible experience.

Date of experience: April 11, 2022
Michigan
1 review
0 helpful votes
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Good, but not great.
April 11, 2022

I like the piece I received, but for the price I pain I expected better quality. The wood feels cheap and the colors aren't really what was portrayed online. I will keep this order, but probably won't order additional products in the future.

Date of experience: April 11, 2022
New York
1 review
0 helpful votes
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Easy to make, quick delivery
April 10, 2022

I ordered this about 12 weeks before my dad's 70th birthday and it showed up within two weeks at his house. Very happy with the website and the delivery. And the product was beautiful upon delivery just like the pictures!

Date of experience: April 10, 2022
Tennessee
1 review
0 helpful votes
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Worse experience ever
May 10, 2022

It took 3 months for my gift to come in and when I finally got it the initials were completely wrong and the chain was plastic. I paid $60 for my gift to be messed up.

Date of experience: April 9, 2022
Delaware
1 review
0 helpful votes
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Happy Customer
April 8, 2022

Shopping was very easy and pleasant! I'll be back once my item comes with another review

Date of experience: April 8, 2022
Georgia
1 review
0 helpful votes
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Not bad at all
April 7, 2022

Not bad. Quick and no hassles. Won't give a higher rating until I see the quality of the item purchased. Product receive It's great exactly what I'd hoped. Shipping was a but delayed but nothing major overall pleasant experience

Date of experience: April 7, 2022
Arizona
1 review
0 helpful votes
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Good ring
April 6, 2022

Was expecting a bit thicker ring. But gets the job done.

Date of experience: April 6, 2022
Florida
1 review
0 helpful votes
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Stethoscope Necklace
April 6, 2022

Beautiful necklace, I'm sure my daughter will love it. Great experience, good shipping time.

Date of experience: April 6, 2022
GB
1 review
1 helpful vote
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Before I ordered I didn't read reviews and wish I had. These people and this website are scammers, they don't send your item, they ignore your emails, and they feed you lies to shut you up.
Avoid avoid avoid, id give 0 stars if it was an option

Date of experience: April 5, 2022
Texas
1 review
0 helpful votes
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Amazing company
April 5, 2022

Absolutely amazing experience with ordering the custom gift...

Date of experience: April 5, 2022
Illinois
1 review
0 helpful votes
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Order
May 5, 2022

I'm very unhappy with this place. They won't give you there phone number and they lie as to when your order will be at your house. Gave me 2 different tracking numbers as which neither one is correct. My lawyer and police are now investigating this matter

Date of experience: April 5, 2022
New Mexico
2 reviews
0 helpful votes
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Not what I ordered
May 4, 2022

Two of the items weren't what I ordered. I double checked the order I placed and sure enough, it wasn't what I ordered. It took much longer to get here than the 10 days as told.

Date of experience: April 3, 2022
Massachusetts
1 review
0 helpful votes
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Mom/Grandma ring
April 2, 2022

Just what I have been looking for! I gave a necklace and bracelet but couldn't find a ring I liked. Love this ring!

Date of experience: April 2, 2022
New York
1 review
0 helpful votes
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I do not advise buying on this site, because the goods are sent not the one indicated on their site. They also don't want to return the money later, they conduct a long correspondence so that the client gets tired of them and stops corresponding with them himself. I also want to note that this Chinese product deteriorated after two weeks, as the metal oxidized and turned black! Return of goods is offered to be done by the client himself to China!
Look at what they wrote to me in an explanatory letter, when I wrote to them that I received a product that was not the same as on their website:
"Hello,
There are different ways to engrave different words.
We are so sorry to hear that the item didn't meet your expectations.
To express our apology, we can offer you a coupon code for your next order.
Would you accept it?"
And when I wrote to them that their fake item had deteriorated, they were able to write me this:
"Hi.
Sorry that the item didn't meet your expectations.
In order to express our apologies, we can refund 30% as compensation.
Can you accept that?"
Please note that the bracelet does not match at all what is listed on their website!

Date of experience: April 1, 2022
New York
1 review
0 helpful votes
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Bday gift
April 1, 2022

No complaints about the product. Just order at least 2 weeks before you need.

Date of experience: April 1, 2022
New York
1 review
0 helpful votes
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Great service
March 31, 2022

Great so far no issues. Husband loves it... will recommend.

Date of experience: March 31, 2022
New York
1 review
0 helpful votes
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Feedback
March 31, 2022

Easy ordering process. Good website! Quality pieces.

Date of experience: March 31, 2022
Texas
1 review
0 helpful votes
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Amazing
March 31, 2022

Great product, everything came out nice, the color was very pretty, & the shipping was on time.

Date of experience: March 31, 2022
Washington
1 review
0 helpful votes
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Great Gift for Mom
March 30, 2022

Easy order process for a personalized gift. My sisters & I went in on this for a Mother's Day gift. It's a well made & touching family tree, big enough to include lots of names (parents, kids, grandkids). Mom will love it!

Date of experience: March 30, 2022