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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Pennsylvania
1 review
0 helpful votes
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Came way past Mother's Day
June 18, 2022

Although the product is nice I will NEVER order from here again. I place an order April 21st and paid shipping so it would be here for Mother's Day on may 8th and it didn't come until may 10th. They didn't even ship it out until around Mother's Day. I gave my mother a different give one Mother's Day and was upset about it.

Date of experience: May 19, 2022
Georgia
1 review
0 helpful votes
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Great
May 19, 2022

The product took a little longer than expected but it came in just in time. I order it for Mother's Day and it came the day before, which I was happy about. My childrens NaNa loved it. The quality was great an I love the product!

Date of experience: May 19, 2022
Florida
1 review
0 helpful votes
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Mothers Day Puzzle pieces
May 19, 2022

I got one for my mother and another for my mother in law and they were both in tears due to the meaning it held. The quality of the item and shipping time was great no complaints at all!

Date of experience: May 19, 2022
Pennsylvania
1 review
0 helpful votes
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Pretty good
May 19, 2022

Took a while to ship but I mean it's everything the company promised

Date of experience: May 19, 2022
Georgia
1 review
0 helpful votes
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Mother's day gift
May 18, 2022

The ordering and shipping process was simple and arrived right on time. But the layout of the names could be improved as we wanted our mothers name in the middle with our dad and our(her kids) names connected to her name, hence she's the 1 that holds us together, but even still it was a nice gift and well described.

Date of experience: May 18, 2022
Georgia
2 reviews
1 helpful vote
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Bracelet with inscribed names.
May 18, 2022

Easy with PayPal! Hope the bracelet is well made! PayPal is always convenient!

Date of experience: May 18, 2022
California
1 review
0 helpful votes
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Great Service
May 18, 2022

Great product and great customer service. Package was delivered on time and I got exactly what I expected.

Date of experience: May 18, 2022
New Jersey
1 review
0 helpful votes
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Don't waste your time
June 17, 2022

The worst experience order this April 20th as a mother day gift never heard a word from these people. Received the item afterwards which defeated the purpose.

Date of experience: May 18, 2022
California
1 review
0 helpful votes
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I have ordered more than one item which the products were great. Even better than I expected. I just had an issue with the delivery. I had ordered more than one thing and there was confusion about that. I will say after a few back and forth emails, the products were all delivered.

Date of experience: May 18, 2022
Georgia
1 review
0 helpful votes
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Our family tree frame
May 18, 2022

Beautiful mothers day product. My wife was thrilled with the family tree frame. Thanks. Only issue was that delivery was supposed to be before mothers day and arrived the day after mothers day.

Date of experience: May 18, 2022
Florida
1 review
0 helpful votes
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Beautiful
May 18, 2022

I love it! It's a great mother's and Father's Day gift for my parents.

Date of experience: May 18, 2022
Louisiana
1 review
0 helpful votes
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Effortless shopping
May 18, 2022

Easy to find what I was looking for. It seemed no different than shopping at amazon

Date of experience: May 18, 2022
Ohio
1 review
0 helpful votes
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Bad Value
June 17, 2022

The picture has a lot smaller than what it appeared to be online. It was not worth the money I spent.

Date of experience: May 17, 2022
Georgia
1 review
0 helpful votes
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Memory bracelet
May 17, 2022

Order was easy to place and pay. I love the bracelet with tiny hearts. I had the names of my furbabies that have crossed the rainbow bridge engraved on each heart. I love my bracelet.

Date of experience: May 17, 2022
Illinois
1 review
0 helpful votes
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Came out very nice
May 17, 2022

The ounce came out very nice, but I wish I knew the caption on the bottom was case sensitive, would have used all caps instead. I didn't get any sort of tracking info, so I was just hoping it would arrive in time (it did).

Date of experience: May 17, 2022
Ohio
1 review
0 helpful votes
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Paid extra for expedited delivery but product received a week past designated timepoint. Inquired multiple times but poor response.

Date of experience: May 17, 2022
Minnesota
1 review
0 helpful votes
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Amazing gift
May 17, 2022

It was packaged nicely, protected well. Everything was exactly as it showed when I ordered it. Everything was spelt correctly.

Date of experience: May 17, 2022
Indiana
1 review
0 helpful votes
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Very late
June 16, 2022

The necklace was beautiful just took 3 weeks longer than it said it would and the company was not great at getting back to me

Date of experience: May 17, 2022
Iowa
1 review
0 helpful votes
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Late
June 16, 2022

Package was late and no one followed up with on the status of the package.

Date of experience: May 17, 2022
Texas
1 review
0 helpful votes
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Thank you
May 17, 2022

Thank you for my gift even though it was very late but got it on Monday afternoon

Date of experience: May 17, 2022