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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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New York
1 review
0 helpful votes
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Awesome gift
June 30, 2022

Took some time to come in but came out great just wish it was a little bigger

Date of experience: May 30, 2022
Wisconsin
1 review
0 helpful votes
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Horrible
June 29, 2022

I had issues with getting an answer to where my package was and I paid $25 for an order that delivered 2 weeks late. I'm so upset with the charge

Date of experience: May 30, 2022
Illinois
4 reviews
1 helpful vote
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Misleading tracking information.
June 29, 2022

Shipping label created on 5/9/22. Item was given to shipping partner on 5/13/2022. Arrived at USPS origin facility on 5/16/22. I received the item on 5/18/22.9 days after the label was created. I paid extra for 3 day shipping and was not refunded due to the late delivery 9 days later.

Date of experience: May 30, 2022
Michigan
1 review
0 helpful votes
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Bigger and shiner
May 30, 2022

The way the picture show ls is that it has gold plated names. This was not the case. It was smaller for what i thought i was buying for 100$..

Date of experience: May 30, 2022
Indiana
1 review
0 helpful votes
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Loved it
May 30, 2022

My sisters and I got a piece for my mom for Mother's Day. My mom loved it. It had all the kids, in-laws, grand kids and dogs on it.

Date of experience: May 30, 2022
Arizona
1 review
0 helpful votes
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Poor shipping and handling
June 29, 2022

Received it a week late with no tracking number, had to email to get it shipped even though I place for 3 day shipping. But I eventually got shipped so it is what it is.

Date of experience: May 29, 2022
Texas
0 reviews
0 helpful votes
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Waiting
June 29, 2022

The product is visually attractive. However, I don't think that putting the pet's name first (from left to right) is appropriate. The parents and children should probably be listed ahead. Also, 4 weeks production/shipping is a bit long for an item this small and simple.

Date of experience: May 29, 2022
Arizona
1 review
0 helpful votes
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Mother's day gift
May 29, 2022

Came out just like i wanted it to. Love it my mom loves it and it's perfect to have at work to remind you of how much your kids love you

Date of experience: May 29, 2022
Arizona
1 review
0 helpful votes
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Perfect Father's Day Gift
May 29, 2022

Great material and good communication. I would definitely order again!

Date of experience: May 29, 2022
Illinois
1 review
0 helpful votes
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Love it
May 29, 2022

Quick and easy ordering process. Quick shipping for a custom product.

Date of experience: May 29, 2022
Michigan
1 review
0 helpful votes
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Awesome
May 29, 2022

Looked cool and was good quality. Would recommend to friends and family

Date of experience: May 29, 2022
North Carolina
1 review
0 helpful votes
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Low quality
June 28, 2022

The end product was not as pictured. There were burn marks all over it and the the over all quality was extremely lacking for the price I paid. Never buying anything from this sight again and will not recommend it.

Date of experience: May 29, 2022
California
0 reviews
0 helpful votes
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Product was amazing. However, the time to complete is not readily apparent. You have to search to find average completion times. Expedited shipping is advertised for quicker delivery. However, following my purchase I received no due date, no delivery date. To their credit, once I reached out they quickly refunded my expedited shipping purchase as the product delivery time is only an estimate AFTER it's finished being made. Once I finally got the product my wife was super happy. I would buy from them again in the future.

Date of experience: May 29, 2022
Illinois
1 review
0 helpful votes
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Took so long
June 28, 2022

It took so long for package to come to me after almost a month

Date of experience: May 29, 2022
Florida
1 review
0 helpful votes
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Left wanting more
May 29, 2022

Unfortunately the product received wasn't the quality I had hoped for. Wasn't worth the cost involved in my opinion.

Date of experience: May 29, 2022
Kansas
1 review
0 helpful votes
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Great Custom Product
May 29, 2022

Easy order process, and great product. Rapid response from customer service.

Date of experience: May 29, 2022
Texas
1 review
0 helpful votes
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Shipping problems
June 28, 2022

Paid for 3 day shipping and from the day the order was sent out to the day I received it was over 2 weeks very disappointing

Date of experience: May 29, 2022
Texas
1 review
0 helpful votes
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Lengthy production time
June 28, 2022

The product is fine, just be prepared to wait for it. I may have misread the estimated 4-8 business days. My item was a Mother's Day gift. I ordered it on the 1st, and while I expected it would not be ready on the day, I thought it would be close. She didn't get her item until the 26th.

Date of experience: May 29, 2022
Illinois
1 review
0 helpful votes
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Fraud
June 28, 2022

I would give them 0 star if the settings allow me. We ordered a product from them for Mother's Day in April, and paid $25 for expedited shipping. We haven't received anything in May. They finally agreed to a refund on May 19, but till now, we got no refund, no proof of them trying to refund, they don't even reply to our messages. What a fraud!

Date of experience: May 29, 2022
California
2 reviews
0 helpful votes
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Disappointed!
June 28, 2022

The company promise to deliver before Mother's Day. The item was delievered two weeks after Mother's Day. I was ver disappointed with the delievery and quality of the item. The item was colorless.

Date of experience: May 28, 2022