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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Texas
1 review
0 helpful votes
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I still have not received it. It has been two months. I still have not received it. It has been two months.

Date of experience: January 5, 2025
Kentucky
1 review
0 helpful votes
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No package received yet.
January 17, 2025

I can't give a review for the quality of the product because I still have not received my order. I have not received an update on my order, or shipping notice, or anything.

Date of experience: January 5, 2025
Georgia
1 review
0 helpful votes
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Unsatisfied
January 17, 2025

I don't even have my order yet these items were for Christmas gifts

Date of experience: January 5, 2025
South Carolina
1 review
0 helpful votes
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Still have not received my order
January 17, 2025

Ordered Dec 5 and still have not received my order. Have not gotten straight forward answers from customer service.

Date of experience: January 5, 2025
California
1 review
0 helpful votes
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Faster shipping
January 17, 2025

I love the item I purchased but it just took to long to receive my item, almost 4 weeks

Date of experience: January 5, 2025
Pennsylvania
1 review
0 helpful votes
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Scam
January 17, 2025

Absolute Scam took over 4 weeks to just ship my merchandise that I still don't have. Support is nearly non-existent or any compensation for the extremely late deliver that was an Xmas 🎄 gift.

Date of experience: December 5, 2024
Minnesota
2 reviews
0 helpful votes
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Paying was fine. Ordering was fine. Three weeks to get it was a little extreme but all in all I'm satisfied!

Date of experience: January 5, 2025
Missouri
2 reviews
0 helpful votes
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The soulmate necklace!
January 17, 2025

The necklace was nice, but the box where necklace lays didn't say anything like it did in the picture of the add, just came with a card to fill out myself.

Date of experience: January 5, 2025
Hawaii
1 review
0 helpful votes
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Late
January 17, 2025

I waited over 30 days for my package and the tracking was not very helpful

Date of experience: January 5, 2025
Michigan
1 review
0 helpful votes
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The necklace is difficult to get fastened. It has already come off each time it was put on.

Date of experience: January 5, 2025
Georgia
1 review
0 helpful votes
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Never received
January 15, 2025

Placed order on 12-5. Never received my child didn't get a gift because of this. All she wanted was that ring. Never shop with this online store

Date of experience: December 5, 2024
Georgia
1 review
0 helpful votes
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Stay away from this company
January 15, 2025

Lost my pictures - never contacted me had to contact them to find this out. Did not receive order by Xmas even though it was placed in early Dec - excuses excuses excuses

Date of experience: January 5, 2025
Curacao
1 review
0 helpful votes
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Christmas Fail
January 15, 2025
Updated review

I love the idea of the product, but the payment product was a headache. It took almost 20 minutes to get the payment to go through. It kept saying my number didn't match the card type, which was not true; then it did not give a PayPal option like the screen said. Almost lost a sale because of this.

After waiting for almost 5 weeks and two emails to the company, I believe my order has finally been shipped-from China. I had no idea this would take so long, and I was never informed that the product would come from overseas. At this point, even if I like the end result of and when I ever see it, I will NEVER use this company again. The only positives are that they had exactly what I wanted to order, and the response to the email was fairly quick each time-although it was just about the same wording each tome which leads me to think it was autogenerated.

Date of experience: January 5, 2025

I love the idea of the product, but the payment product...
December 15, 2024
Previous review

I love the idea of the product, but the payment product was a headache. It took almost 20 minutes to get the payment to go through. It kept saying my number didn't match the card type, which was not true; then it did not give a PayPal option like the screen said. Almost los a sale because of this.

Date of experience: December 4, 2024
Texas
1 review
0 helpful votes
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Never got my order
January 15, 2025

I ordered a necklace for a christmas gift for my mother in law, it has been a month and I still haven't received my order. Ended up having to spend even more money on a different gift. As of right now no refund has been issued. Do not order from here if you need it within a decent time frame.

Date of experience: January 5, 2025
California
1 review
0 helpful votes
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Good.
January 15, 2025

Really really really really really really really really good

Date of experience: January 4, 2025
Kentucky
1 review
0 helpful votes
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No delivery after a month
January 15, 2025

Ordered in early December, a month later still no delivery. Do not buy from this company!

Date of experience: January 4, 2025
Washington
1 review
0 helpful votes
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Ordered some cookbooks a couple of weeks before Christmas for my kids, and it's now the 4th of January and still no order in sight.

Date of experience: January 4, 2025
Nebraska
1 review
0 helpful votes
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Absolutely love it!
January 15, 2025

Gorgeous quality and so incredibly sweet!
Thank you so much!

Date of experience: January 4, 2025
California
1 review
0 helpful votes
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Not happy with this company
January 14, 2025

My order took forever to arrive approximately a month. It didn't look anything like I thought it would. There was no back black band to close the book so I ordered leather shoelaces to close and tie the book because it wouldn't stay closed. It kept flopping open. I had to order separate alphabetical dividers.

Date of experience: January 4, 2025
North Carolina
1 review
0 helpful votes
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Do Not Order From This Company
January 14, 2025

I made the mistake of not reading the reviews before ordering from RoseFeels. I placed an order on December 5th, a gift for Christmas, and based upon the website I should have had plenty of time to receive it before Christmas. It is now January 4th and I have not received this gift. I paid over $60 for this, will ever get it or do I just count it as fraud and wasted money.

Date of experience: January 4, 2025