Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Can I first say that I'm usually not a fan of using online services like these but a friend of mine knew I was looking for a roommate and suggested I try out Roomster. I was a little hesitant at first but I decided to give it a try and made an account. I was very pleasantly surprised by how easy the website was to use and navigate. Their prices were very reasonable and after a few days I found a great young professional for a roommate. Happy to say that Roomster made me a believer. Thank you!
My son recently left to college and we found a great apartment for him near campus that was more affordable than on campus housing. We used Roomster to find him a roommate and I have to say it was possibly the easiest thing we did throughout the entire college process. Very easy to use and their customer service was extremely helpful and insightful, highly recommend.
I've wasted a lot of time and opportunities because they $#*!ing love to spam every website, haven't used their service and never will. I just hate it when I spend hours "when I don't really have time to do so* searching for real estate then all what I get from those fake people is referrals links! A service thinks this twisted way shouldn't be trusted!
Had a really great experience with Roomster, put a deposit down on a new place but had to find roommates to make it affordable, I made an account on Roomster saying what I was offering and what I was looking for and it helped me find two great roommates! Very happy this site exists
Went to visit some friends abroad and used Roomster to find a room to rent short term while I was there, so much more affordable than a hotel!
Very happy that my colleague told me about Roomster it saved me so much time and hassle when I was searching for a roommate, as a full time employee at a large company it's hard to find the time to take care of other responsibilities but Roomster made finding a roommate easy as pie.
Don't know why some people had negative reviews of Roomster I had such a pleasant experience on their site I never pay online reviews but their customer service really sick out to me and for me that is the most important aspect of a business
I've been living on campus at my college for the last two years but decided to try and find a nice place off campus for the semester. Using Roomster I found a super affordable room to share with some really cool people. Very happy I made that decision
Roomster accomplishes the near impossible task of roommate matching so fluidly they should be awarded a medal. Great job guy’s wonderful service
To find a beautiful living room I signed up in Roomster. I found a very nice room which charges only $470.00 per month that is reasonable to me. I spent only $14.95 for 14 days subscription in roomster but, I am not concern about that because, I got a very nice room as I need.
I like roomster. This is a wonderful website as I think. Many of rooms cost are reasonable there. I found my current room within 11 days and this is possible only for roomster.com. There has many rental website in online but, I think roomster is so perfect from all of them because, I found a room from roomster. So I am very pleased with Rommster.
I found a beautiful room from www.roomster.com. Now I’m living there. I am happy because, there has a playground in front of my room. I found my room within my budget. The landlord of the room is very cool & fresh minded. So that, I am so enjoying to live in my room. Thank you www.roomster.com.
I am not interested to spend more money for accommodation. That’s why, I always share my room with other. I got one roommate from a large number of desirable roommates on Roomster. I communicated with him and now sharing my room. Roomster.com giving the great services for their consumers.
I am pet friendly. I was looking for a roommate who is also pet friendly. Roomster helps me to found a roommate as I need. I am staying with him still now. I like him. Carry on ROOMSTER, keep this services, I think Roomster will be no. 1 roommate searching website very soon.
I didn’t like to spend more for my accommodation. I found www.roomster.com from Google Search when I wrote BEST WEBSITE for ROOMS & found a room from roomster. It was only $525 per month. Thank you www.roomster.com.
Just amazing! I found Roomster to be very easy to use, all the messages were good and I canceled my subscription without any problems. I did not have any of the problems I read about. Great service of Roomster!
It’s very useful site. I was looking for a room in Chicago where I go to school. Found a place in less than a couple of week. Really liked being able to view links to Facebook pages. Appreciate this!
I am a student. I am not able to spend much for accommodation. For this reason I always share my room with other. In Roomster.com I got one roommate from a large number of preferable roommates. I contacted with him and now sharing my room. For searching roommate the customer service of ROOMSTER was very useful.
To get a nice room I signed up in Roomster & I found a very nice room which charges only $500.00 per month. In Roomster I spent only $29.95 for 1 month subscription but, I am not worry about that because, I got a very nice room. I like the services of Roomster.
I am a student. I need a roommate to stay. Previously I used to stay with a person but, he was very messy. For this I was looking for a new roommate. After searching for a long in online I found the Roomster website a got a very good roommate. He is very friendly, responsible, neat & clean.
Answer: We do not post on Craigslist and do not spam or send any messages like this.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: These are untrue statements. We have asked our many satisfied customers to post their positive experiences about Roomster to counteract the negative, and mostly untrue statements posted about us. If you notice that Sitejabber has negative reviews of almost every company doing business in the united states. If it was all true, there would be no business left and everyone would be out of work. People never write good reviews, people love to be negative. Its sad.
Answer: Hi Aminah, Roomster did not post that ad on Craigslist, we did not create that link and there fore we can not offer support for it. This looks to be one of our affiliates, who should not be doing this. We will be removing this person from our affiliate program. Thank you for bringing this to our attention.
Answer: That makes little to no sense. Undeleted? What does that even mean? N you want to create an account after you deleted it? Go ahead.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


This is not a customer of Roomster, as this reviewer himself stated, he's never used Roomster and has no experience using our site at all. We do not know anything about the nature of his issues. Its too bad that someone would post a bad review if they never even used our service.