RoomsterReviews 4,112

---UPDATED---

A Roomster Rep contacted me. He gave me a refund. Thank you Roomster! Here's a copy of his response to me and my original review at the bottom. I would rate this site 4 stars considering the site doesn't have anything other than automated chat bots. John was right, I had overreacted. I really didn't know i was going to be charged again. His response:

Alexia. I have gone and processed a refund for the last charge, i had to cancel your subscription, because it was still active. As an FYI had you canceled your subscription on your own you would not have been charged to begin with. The screenshots of your actual payment page & the email we sent you prove that we are not "Scammers" which is really a mean and unfair thing to say, since we are not at all.

Best,
John

Original Review-
This site is terrible! I paid for a 5-day trial period for $7.95 and 5 days later I was charged $24.95 for an additional 5 days! They did NOT tell me that my trial started a subscription and now I can't pay my credit card bill because they took the money from me with no warning or reminder email or anything. I contacted customer service but they don't have real people, only an automated chat! DO NOT USE THIS SITE. SERIOUSLY.

I got the trial membership and I thought I wouldn't be charged for the full version for several weeks. 5 days later, I was charged 24.95 for the full membership. During the trial period, anyone I messaged never replied. I emailed the company asking for a refund because I believe the information was misleading. They were rude and said I wouldn't be refunded. Please don't waste your time or money. You'll spend 30+ bucks on absolutely nothing.

I listed some rooms we had for rent with many details as to location and price. We were constantly bombarded with folks looking for something completely different (i. E., we are on a farm - clearly stated in ad - and people wanted a room that was close to the metro... or someone wanted to pay $500 monthly including utilities; ad stated clearly it was $1000 plus shared utilities.). To cap it off, they automatically bill you monthly - I signed up for a trial, had no knowledge that it would revert to automatic payment (yeah, I get it - I'm sure it was in the fine print, but there is NO WAY TO CANCEL after your initial 2 weeks). STAY FAR FAR AWAY FROM ROOMSTER!

I think it was more fate then anything, however, I had nothing but a positive experience with Roomster. The automatic renewal after the 5 day trial happened to me, but it was my fault for not cancelling the service. The site prompts you to create a short bio. This is very appealing when you are going in blind. The site allows you to do quick searches based on amenities you are looking for. I met my now current roommate for happy hour before seeing the house. We instantly clicked and the house was even more beautiful in person. We set a move in date, continued to hang out, and now we are roommates and dating. I am probably biased because I found the love of my life but overall the website and experience was a 10 out of 10.

Great. Not. 90% of messages are from ppl who think we live in a different city but aside from location being wrong so all ppl are not interested it's great. It's called sarcasm.

Even worse is meeting someone (using a different site) in real life who you had sent a message to and seeing my message not be present on her phone. So, a little censorship. Very nice job. And if I get verified, that's when we get inquires from far away. (Verification caused more even more censorship.)

These people have so many fake dream home adverts in other pages such as Craigslist that all prompt you to subscribe to this app in order to communicate with them. Most of the adverts in this app are also fake or scam. The problem with their business is not automatic renewal as this is clearly mentioned and you may cancel auto subscription, but the issue is huge volum of scam attempts done in their app. Most of the good looking adverts are fake or scam. Moreover, the way these people get you to this app is also deceitfully. Just beware and dont throw out your money.

I see a lot of people complaining that Roomster "tricked" them by charging them $30 after their 3-day trial, but it clearly states that you have to cancel your subscription once it ends to avoid future charges. I feel pretty bad for the bad rep this company has. I don't think they are trying to con you at all. Btw, Roomster isn't the only company to do auto-renewal post trial. I know from experience. It sucks being caught-off guard, but if you're smart, you won't let it happen to you again. I know I'll be cancelling on time.
Anyway, I think it's important for someone to read this. Don't trust Craigslist links and if you are doubting whether a post is real, contact the person through Facebook if they offer it. You might even have mutual friends! Good luck.

I initially subscribed for a 3 day trial but did not notice that agreeing to the subscription implied an agreement to automatic renewal of more than the three day trial after the three day trial ends. You must opt out of the automatic renewal before your trial period ends or you will be charged for a new period. This was mentioned in a receipt given to me but I had not read the receipt thinking I would not need it. After complaining of the automatic renewal I was given a complete refund for the automatic renewal charge.

I guess this is a nice site for LOOKING at rooms but NOT FOR POSTING. The site makes you PAY just to READ MESSAGES that you have received from other users.

It wasnt long ago when I was the one looking at all these websites, looking for that one apartment that will knock off everything off my (detailed) check list. I was in heaven when I reached Roomster, and looking back at it all, I wish I would have wasted less time on all the other sites I was on. I found a lovely apartment in Murray Hill, with two sweet roommates, and a friendly cat. It had everything I looked for, and so much more, and I can genuinely say that the search and move in took less than a week. Everything fell into place so eloquently, I couldnt have asked for anything more!:-)

I have moved in and out of so many places in this city, I am basically more experienced than half of these brokers out there. I can not stand a slow hunt, and when I am out in the field, I like to keep it no nonsense. Used to frequented all sorts of other websites, from apartment finder, to street easy, to the obvious craigslist. None of those have come close to the results I have seen with Roomster.com. If you want it fast and secure, stop looking at those other sites, because as you will realize, they just dont make the cut.

Have used roomster a few times before, some successfully and some not, but it always has been my first stop to find out where to next. Also helped my parents find a new place when they decided to uproot to the city now that they no longer have us kiddos in the house. You could say they are a picky couple, but then again at their ages of 63 and 67, who can blame them. Nonetheless we managed to find them a match from heaven. There are some great finds out here.

Was searching for a place on roomster.com before I ended up just renewing my lease at my current apartmet. The website was really great though and since I didnt use it for long I asked if I could receive my money back, and they helped me out so quickly and seamlessly! Gracias

Man those craigslisters r spooky, they dont stop harresing if u write even 1 time asking questions save urself nd do urself a favor roomster is the way 2 go. Nd btw they will hook u up if u talk to the roomster ppl.

God bless the Roomster, it was sooo easy to find myself a new place once my lease was ending. Started looking pretty late because life kept getting in the way (you know how it is, right?), but after skimming through the craigslist ads, I soon realized it wasnt going to go very far, with all the scams, spams, and creepos I have encountered. A family friend suggested I look on the Roomster, and boy was grateful I could quickly find a nice new shiney place :) Once I worked out all the filter tools and designed my perfect little search, it was all smooth sailing! Found my new roommate Daren, and immediately clicked and realized the search cannot go on! This was a couple months ago and I am so happy I stumbled across the website so I could finally write some feedback. Thanks guys for making it that much easier to find a place in this crazy place!