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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

Massachusetts
1 review
2 helpful votes
Follow Amanda H.
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Feels a bit dodgy
August 30, 2020

Feels a bit dodgy. Spend all this time making an account and listing then pay us to see any results. Wish I had known up front. Apparently I have 17 messages from people. Payed the 5 days to see if they're legit.

Date of experience: July 30, 2020
New York
1 review
0 helpful votes
Follow Kathleen X.
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So far so good
July 30, 2020

So far so good.

Date of experience: July 30, 2020
Georgia
1 review
0 helpful votes
Follow Robert Z.
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I do not like having an option when it comes to certain features in this program such as viewing messages.

Date of experience: July 30, 2020
Indiana
1 review
1 helpful vote
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Im hoping to find roommates or houses pet friendly. My expectations at first were worrisome. Now I have no choice but to try this purchase for thirty days and hope to find better results.

Date of experience: July 30, 2020
Arizona
1 review
0 helpful votes
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The map is difficult to use, as it keeps zooming in and out uncontrollably, and the "matches" feature is confusing, as it puts information from one listing flowing into another. On top of that, there are tons of listings that I am seeing that are female-only, despite my being male.

Date of experience: July 29, 2020
New York
1 review
0 helpful votes
Follow Deborah N.
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So far so good
July 30, 2020

So far so good

Date of experience: July 29, 2020
Washington
1 review
0 helpful votes
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So far, so good
July 29, 2020

So far, so good.

Date of experience: July 29, 2020
GB
1 review
0 helpful votes
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.
August 28, 2020

.

Date of experience: July 29, 2020
California
1 review
0 helpful votes
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I would love to have a little more time for a little less pay.

Date of experience: July 28, 2020
California
1 review
0 helpful votes
Follow Liz D.
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I never got a response back when I cancelled my account the last time. Desptie requests..

Date of experience: July 28, 2020
Florida
1 review
0 helpful votes
Follow Gyselle N.
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Many scammers, and people that have old not relevant pictures, that are old and do not reflect the place now.

Date of experience: July 28, 2020
Canada
1 review
0 helpful votes
Follow Mark T.
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There are some scanners we are learning to avoid. Otherwise a good experience

Date of experience: July 28, 2020
Utah
1 review
0 helpful votes
Follow Patricia J.
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Good I did not see the charges
July 28, 2020

Good I did not see the charges. I hope I get messages I previously posted.

Date of experience: July 28, 2020
Arizona
1 review
1 helpful vote
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I have used three different credit cards all of which are fine and you guys are declining them. I use PayPal and it goes through. Thats inconvenient.

Date of experience: July 28, 2020
Illinois
1 review
0 helpful votes
Follow Laura U.
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I get a lot of messages from people not looking in my area.

Roomster attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 27, 2020
Romania
1 review
0 helpful votes
Follow Jormas V.
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Not great, but the platform is very promising and very easy to use. It is not appropriate for us to use the platform as a personal account, since it is a business I hope this can be improved in the future.

Date of experience: July 27, 2020
Arizona
1 review
0 helpful votes
Follow Chip O.
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Found an awesome roommate through this app. Hope to do the same again!

Date of experience: July 26, 2020
John S. — Roomster Rep
over a year old

Awesome, Chip! Glad we could help and best of luck on your current search!

New Mexico
1 review
0 helpful votes
Follow Kyle W.
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Try to verify that said I didn't qualify or something like that I don't know why all my information was correct

Date of experience: July 26, 2020
California
2 reviews
1 helpful vote
Follow No N.
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Wouldn't recommend this to my enemy. The user face is terrible. Customer service is trash. False service rendered. Extremely disappointed in it. Just an expensive Craiglist. Starting with needing to override the social media requirement, being required to authorize my ID, then finally getting into the account to discover the filter options are too limited, and have an inbox full of spam. The map doesn't allow a zoom. Most of the ads are spam and lack pictures. I'm clicking entire unit, but being shown room shares. Every time I click something, I have to reload the previous page, and all the results change. Both from desktop and cell. In the first few minutes I'd already receive 5 spam messages. Super disappointed. I would like a refund of both my membership and ID verification.

As a California resident would like to have all my data purged from this account, but the company said that this is what I agreed to in their forced terms and conditions and was unwilling to correct the situation. Which is in violation of the Privacy Act.

Date of experience: July 26, 2020
Colombia
1 review
0 helpful votes
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I can't even konw if the app works, if you don't get the money, we can't see anything, this pague sucks.

Date of experience: July 25, 2020

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL