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The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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Feels a bit dodgy. Spend all this time making an account and listing then pay us to see any results. Wish I had known up front. Apparently I have 17 messages from people. Payed the 5 days to see if they're legit.
So far so good.
I do not like having an option when it comes to certain features in this program such as viewing messages.
Im hoping to find roommates or houses pet friendly. My expectations at first were worrisome. Now I have no choice but to try this purchase for thirty days and hope to find better results.
The map is difficult to use, as it keeps zooming in and out uncontrollably, and the "matches" feature is confusing, as it puts information from one listing flowing into another. On top of that, there are tons of listings that I am seeing that are female-only, despite my being male.
So far so good
So far, so good.
I would love to have a little more time for a little less pay.
I never got a response back when I cancelled my account the last time. Desptie requests..
Many scammers, and people that have old not relevant pictures, that are old and do not reflect the place now.
There are some scanners we are learning to avoid. Otherwise a good experience
Good I did not see the charges. I hope I get messages I previously posted.
I have used three different credit cards all of which are fine and you guys are declining them. I use PayPal and it goes through. Thats inconvenient.
I get a lot of messages from people not looking in my area.
Not great, but the platform is very promising and very easy to use. It is not appropriate for us to use the platform as a personal account, since it is a business I hope this can be improved in the future.
Found an awesome roommate through this app. Hope to do the same again!
Try to verify that said I didn't qualify or something like that I don't know why all my information was correct
Wouldn't recommend this to my enemy. The user face is terrible. Customer service is trash. False service rendered. Extremely disappointed in it. Just an expensive Craiglist. Starting with needing to override the social media requirement, being required to authorize my ID, then finally getting into the account to discover the filter options are too limited, and have an inbox full of spam. The map doesn't allow a zoom. Most of the ads are spam and lack pictures. I'm clicking entire unit, but being shown room shares. Every time I click something, I have to reload the previous page, and all the results change. Both from desktop and cell. In the first few minutes I'd already receive 5 spam messages. Super disappointed. I would like a refund of both my membership and ID verification.
As a California resident would like to have all my data purged from this account, but the company said that this is what I agreed to in their forced terms and conditions and was unwilling to correct the situation. Which is in violation of the Privacy Act.
I can't even konw if the app works, if you don't get the money, we can't see anything, this pague sucks.
Answer: We do not post on Craigslist and do not spam or send any messages like this.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: These are untrue statements. We have asked our many satisfied customers to post their positive experiences about Roomster to counteract the negative, and mostly untrue statements posted about us. If you notice that Sitejabber has negative reviews of almost every company doing business in the united states. If it was all true, there would be no business left and everyone would be out of work. People never write good reviews, people love to be negative. Its sad.
Answer: Hi Aminah, Roomster did not post that ad on Craigslist, we did not create that link and there fore we can not offer support for it. This looks to be one of our affiliates, who should not be doing this. We will be removing this person from our affiliate program. Thank you for bringing this to our attention.
Answer: That makes little to no sense. Undeleted? What does that even mean? N you want to create an account after you deleted it? Go ahead.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


Awesome, Chip! Glad we could help and best of luck on your current search!