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ROMWE

3.0

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ROMWE Reviews Summary

ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320

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Colorado
2 reviews
0 helpful votes
Follow Nicholas W.
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I bought a black blazer from these guys to give to my mom for mother's day, and I must say that I am VERY impressed! First of all, they have a varied selection of styles and colors. I ended up buying a black lapel fitted blazed that she can wear to her business meetings. The payment was quick and easy, and the package arrived in a sturdy box that had not been damaged. I will definitely order from Romwe whenever my wife or mom's birthday is coming up. I completely recommend this retailer to anyone looking for a great buy at a great price! They are top notch!

Date of experience: April 24, 2015
Virginia
1 review
1 helpful vote
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Don't buy from them
April 27, 2015

Worst company ever. The two dresses I ordered look nothing like the pictures and now I have to pay for return shipping. Absolutely ridiculous. Never heard of having to pay for return shipping if item looks nothing like described. Will never purchase from them. What a hassle.

Date of experience: April 24, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Sorry for the late reply.
Sorry to hear that these two items cannot meet your requirement and you wanted to return them. Please understand the difference between the real items and pictures shown can not be fully avoided.
We noticed that you have sent our customer service some photos about these items. We will contact our factory to see what the problem is exactly and find a way to solve or improve it.
About the return postage, we have noted on our website, you have to pay for the return shipping fee. Our customer service has offered you our return address. You can check it later.
Hope you can kindly trust us.
If you have any problem, please feel free to contact us.
The email is [email protected].
Yours sincerely

New York
1 review
0 helpful votes
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I bought a ROMWE "Baby" Sticking Black Square Bag for my wife from ROMWE recently. I had a pretty great buying experience. The ordering process was really convenient and easy, and the item was delivered on the promised day, intact. I would definitely shop from ROMWE again since I had no issues from my first experience. ROMWE has a great variety of female items, and I would definitely recommend it. Thank you

Date of experience: April 24, 2015
Italy
1 review
2 helpful votes
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Extremely Saddened
April 25, 2015

I bought some clothes from the romwe site. My first online shopping experience and I am not going to try this EVER again. The only dress that was packaged correctly was the flowly dress which also luckily due to its flowly nature fit. The rest, I choose M as I knew my size and chart confirmation.The jumpsuit came stinky and clingy and fit so HORRIBLY I got confused and decided to try the dress. That did not even close. It was better off being described as an S or XS. I received my goods 20days later and have to return them before the 30 days is next to impossible being a continent away. I am stuck with clothes that do not fit and cannot return on time :(

Date of experience: April 22, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day!
Sorry for waiting time and all inconvenience we have brought to you.
We sincerely apologize for leaving you such bad impression. You are our valuable customer, we are willing to help you solve your problem.
We will improve our quality of service and give you the better online shopping experience in the future. Hope you can kindly trust us and give us one chance.
With regard to the stinky, actually we always do strict quality-control tests and we also have checked your parcels before shipment, so this is out of our expectation.
Sorry to hear that you are not satisfied with the size, maybe you can send us the images of your measurement so that we can check for you. Hope you can understand us.
You may have some misunderstanding on our return policy.
We have noted on our web, if the items were received within 30 days from the delivered date, you can return the items to us. But the return shipping fee should be paid by the buyer. Hope this explaination can help you.
And are you still want to return the items? We need to confirm with you again.
Looking forward to your reply.
If there is any problem, please feel free to contact us.
The email is [email protected].
Thank you for your support.
Best regards

New York
3 reviews
2 helpful votes
Follow Grace A.
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I have recently purchased a dress for my prom from ROMWE and I could not have gotten a better deal. The transaction was so fast and easy and there were no problems with the order. The package arrived within days promised which was faster enough for the money I paid. The dress looks just as good in person as it does on the website. The fitting is just perfect and everything is in place. Not a single thing had to be altered. I received the dress in perfect condition with no damage and great quality. I wore the dress for prom and people kept asking me where I got it from. I'm so glad that I purchased the dress because I could not have found a better dress for such a price. I'm absolutely in love with ROMWE now and I'm totally recommending it to all my friends.

Date of experience: April 21, 2015
Washington
1 review
0 helpful votes
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What a great company!
April 24, 2015

I had a great experience ordering from this company. From the selection and variety they offered to the easy check out process. The shipping was fast and delivered in a quality package. I have nothing but good things to say about ROMWE. I'd order again!

Date of experience: April 21, 2015
Nepal
1 review
0 helpful votes
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I have recently received 3 more items from romwe.com it's all of T-shirt. I am very pleased with the items they are comfortable to wear and fit perfectly with good quality fabric.The prices are more than reasonable, shipping is standard, and the clothes are well worth it. I will definitely be making more purchases from romwe.com very soon and recommended to all my friends.

Date of experience: April 21, 2015
Guyana
1 review
0 helpful votes
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Best experience ever
April 24, 2015

I need something nice for my mom and I was advised that romwe was the best place to get it. They had a variety of women clothing and accessories to choose from. I decided to go with jewelry, since I have pretty good taste in that area. They had some really nice stuff and it was hard to choose from. Eventually I selected what I wanted and the price was affordable even after the shipping price was included. Within 3 weeks I received my product and was satisfied with the results since the smile on her face said it all.

Date of experience: April 21, 2015
GB
1 review
2 helpful votes
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First of all, I have had troubles receiving my order as it took 2 weeks but they told me it will take 3-5 days (express delivery). I have spent around £70 pound on clothes that are not even the right sizes, this is ridiculous! All the measurments on their website are not the correct ones! Before putting any items in to my basket, I have chacked all the measurments to see it the clothes will fit me. When I got my order they are all completely wrong sizes! All of these clothes are no use for me! And the most important thing is that 2 of the items that I bought were ripped! And it was as soon as I took it out the package, BEFORE trying it on. I don't know what happened to it before they were packed but I know that the products that I have recieved are absolutely NO USE to me! Also one of the blouses with a zip at the back has an incorrectly sawn on zip which means that the blouse can not be unzipped and again, it's no use! Also, all the clothes were terrible quality and did not look anything like the ones on the pictures. I have emailed them with pictures but had no reply. I expect a full refund for my clothes! I have spent a lot of money on clothes that I CANNOT even wear! I don't recomend this website to anyone, it is absolutely terrible and their customer service is absolutely awful. Please DO NOT ORDER FROM THIS WEBSITE! It's a WASTE OF MONEY!

Date of experience: April 20, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day!
Sorry for waiting time and all inconvenience we have brought to you.
We have noted on our website, preparation for delivery usually takes 3-7 business days and is not included in the "delivery time". And the delivery time of your country is 8-10 working days. Hope you can understand us.
Sorry to hear that our size can not fit you well. Maybe you can send us the images of your measurement so that we can check for you.
We sincerely apologize that you are not satisfied with our quality. With regard to the rip, actually we have checked all parcels before shipment, and this is out of our expection. Could you please send us images of these items again so that we can take them to confirm with our factory?
Due to light difference and pixel, the real items and the picture shown may appear slight differences. Hope you can understand.
And we apologize for the delay. Because we were at weekend, we could not reply to you in time. Hope you can accept our apology. We will improve our quality of service in the future. Please kindly trust us.
If need any other help, please feel free to contact us.
The email is [email protected].
Thank you for your support.
Best regards

New York
1 review
1 helpful vote
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Life saver
April 23, 2015

As someone who is saving up for graduate school, I found the sales on this site to be amazing. I cannot stress how convenient it is to find good quality products online with a great price, especially for necessary clothing for work or items that I need for freelancing. I'm going to send links to some of my friends who are in a similar situation, I know they'll really appreciate this website. Consider making them one of your top go to places for online deals! You'll be glad you did!

Date of experience: April 20, 2015
Iowa
1 review
1 helpful vote
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I bought a blue and green striped scarf that is very versatile. It goes with almost everything in my closet and is of good quality. Fast shipping. Will order again. Thanks!

Date of experience: April 19, 2015
California
1 review
2 helpful votes
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Umm... NO
April 21, 2015

I was so excited to find a website that had cute cheap clothes. So I went and got a couple of items. I received half of my items on one day and have not yet received my other items. NOW the clothes run so SMALL, it is ridiculous. I got a large pair of jeans expecting them to fit and they barely fit. I also ordered a romper and it says one size and it does not fit at all! I waisted my money and i am so disappointed in the website and the quality of my clothes!

Date of experience: April 18, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day!
Sorry for all inconvenience we have brought to you.
In order to save your time, we divided all of your items into two parts. Generally speaking, we need 5-7 working days to process your order.
And we are sparing our efforts to stock your other three items. Once we stock them well, we will arrange the shipment for you as soon as possible.
Hope you can kindly understand us.
We are sincerely sorry that you are not satisfied with our quality and size.
We have noted on our website, there may be up to a 2 cm difference between actual size and listed size because of manual measurement. You can refer to http://www.romwe.com/size-guid-a-466.html, and send us the images of your measurement so that we can check for you.
With regard to one-size romper, we also mentioned it on our web, one-size means the products fit most people. We sincerely apologize for this item can not fit you well.
And sorry for leaving you such bad impression. We will improve the quality of our service and give you the better online experience in the future. Hope you can kindly trust us.
If you need any other help, please feel free to contact us.
The email is [email protected].
Thank you for your support.
Best regards

Ohio
3 reviews
0 helpful votes
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Romwe is a fantastic site and I've ordered from them before and have loved what I got for my money. While this order was still pretty fantastic, there were some things that were sub-par. I ordered the Snoopy Print Loose T-Shirt, as I love everything Peanuts, especially Snoopy, and I also love loose fit t-shirts. The fitting is pretty true and accurate to size, but it's just a little bit too loose for my taste. However, as usual, the print on the shirt was fantastic, shipping time was reasonable when considering their location, and the customer service was great. I would definitely order from them again.

Date of experience: April 17, 2015
NL
1 review
1 helpful vote
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After 25 days waiting at my order I was very disappointed after opening the bag.
Very poor quality. Items not sewed properly. Sizes not suitable for Dutch people. Awful smell out of the covering bags.
One item missing and trackless. One item not even close to the picture at website and only suitable for an eight year old child. (Should be size medium for adult). Spent 95 Euro, to be delivered into the trashcan. As shipping cost are high and not covering the value of the items, I will not return my order. Worst experience ever!

Date of experience: April 17, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day!
Sorry for all inconvenience we have brought to you, and we apologize for that.
Generally we need 5-7 working days for processing. One of your items belongs to best-selling product, so it takes longer than usual to stock it.
In order to save your time, we have shipped all of your items in two parts. And this item was shipped on 17th, April, your tracking number is RT272675113HK. You can search the logistics information after several working days on http://www.17track.net/en/.
We are sorry to hear that you are not satisfied with quality and size.
Due to light and pixel problem, the real items and the picture shown may appear slight differences. And we have noted on our web, there may be up to a 2 cm difference between actual size and listed size because of manual measurement.
With regard to the size, you can refer to our size guide on http://www.romwe.com/size-guid-a-466.html, and then you can send us the images of the items and your measurement so that we can confirm with our factory.
About awful smell out of the covering bags, we do not know what had happened. Before
Shipment we have checked all parcels and carefully package the items, and this is out of our expection.
Hope you can kindly trust us.
If you need any other help, please contact us.
Thank you for your support.
The email is [email protected].
Best wishes

Belgium
2 reviews
1 helpful vote
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Very great service!
April 19, 2015

I bought two of these: http://www.romwe.com/Dip-Hem-Letter-Print-Black-T-shirt-p-*******-cat-669.html

One for myself and one as a birthday present for a friend. The ordering went fast and was really easy. The shipping didn't take long at all. I was really happy with it. The clothes were just the right size for me and my friend and they look really nice.

Overall I had a great experience with this shop! If I ever need more clothes or need to buy a present for a friend then I will buy again from them for sure! I recommend this store to everyone who is looking for some nice clothes.

Date of experience: April 16, 2015
Illinois
1 review
0 helpful votes
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Awesome!
April 18, 2015

I'm definitely a picky person, and ROMWE absolutely met all of my expectations and then some. Super easy to work with, everything on time! I am a happy camper! I got everything I ordered, exactly the way I ordered it AND I've already gotten several compliments! I would highly recommend!

Date of experience: April 15, 2015
New Jersey
1 review
0 helpful votes
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Super fast
April 18, 2015

They have super fast service. Recently i ordered a red t-shirt with a great price. They have delivered with 2 or 3 days. They are professinal and i would recommend their service

Date of experience: April 15, 2015
Chile
1 review
0 helpful votes
Follow Fahim S.
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Romwe is a great site and Im thanking them for fulfilling my order and providing a very positive experience.
I ordered two bracelet. They delivered timely.
Great customer service, friendly attitude.
I highly recommend this site.

Date of experience: April 15, 2015
Virginia
1 review
1 helpful vote
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I found a couple of great, quality tops to wear under my suit coats and a cute pair of boots. I loved that bust and length measurements were included for each size. For US shoe orders, you must convert the EUR size to US, though (it would be nice if they would include these, but it is easy to convert online). Shipping is free for orders of $50, so it is much better to buy another top than to pay for shipping! Very good prices for the quality of items, all items were well described on their pages, so it was easy to pick a size for the tops. Shipping was timely (and free!) and I did not have any problems. Will do business with them again.

Date of experience: April 15, 2015
Missouri
3 reviews
7 helpful votes
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I ordered a dress in XL, On he website the dress looked long and just like a normal American sized XL. When I received the dress it was of very poor quality and very short. This reminds me of my experience with a similiar company and I strongly suspect they are one and the same ( rose, com). If you are 5'2" this company will be fine for you. If you are a taller American woman, you probably should look elsewhere.

Date of experience: April 15, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day!
Sorry for all inconvenience we have brought to you.
And sorry to hear that you are not satisfied with our quality and the length of dress. We cherish every customer, and it is our honor to help you solve your problem.
Maybe you can send us some images of the product and the measurement so that we can confirm with our factory.
With regard to the similar company, we are really the different company. We are sincerely sorry for leaving you such impression.
We will improve our quality of service in the future. Hope you can trust us.
Looking forward to your reply.
If you need any other help, please feel free to contact us.
The email is [email protected].
Thank you for your support.
Best regards

From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.


romwe.com
Founded in 2009
Nan Jing Shi, Jiangsu, China
+168
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