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ROMWE

3.0

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ROMWE Reviews Summary

ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320

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Iowa
1 review
0 helpful votes
Follow Kimberly m.
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Since I've already had an amazing experience with Romwe before, I quickly scanned the site for my newest mission. I wanted a jacket that matched the style of the popular show "The Vampire Diaries". I plan on doing some Katherine Pierce cosplay and the first jacket I found, the Black Long Sleeve Zipper PU Leather Jacket, ended up being perfect! It looks exactly as pictured and fits like a glove. It arrived quickly and was packaged well. The quality is superb and I couldn't have found a better jacket for a better price. Very affordable! I couldn't recommend them more!

Date of experience: May 27, 2015
GB
1 review
7 helpful votes
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I never really do online shopping but the prices and cool styles drew me in, I ordered on the 8th of May £70 worth of stuff for an up and coming festival and holiday on the 2nd of JUNE! Its the 27th of May and I have had nothing, no email, no shipping confirmation. THIS WEBSITE IS A SCAM. I emailed asking where my order is and if they can ship it today for me but they have said no we can't ship for 2-3 days which is poor customer service and a JOKE. I do not even trust that they will ship in 2-3 days. Therefore I have asked for a FULL refund so I can go buy some holiday bits in a local shop. I WILL NEVER ORDER FROM THIS SITE. (Also at the end of the email is says ' Wish you happy' so they are obviously not english. DONT ORDER FROM ROMWE save yourself the hassle.

Date of experience: May 27, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Sorry for leaving you such impression.
Generally we need 3-7 working days for processing. It is delayed because some items in your order sell well, we need more time to get them from our factory. Hope you can kindly understand us.
We have checked for you that we have helped you cancel your order and arranged refund for you. We will improve our service in the future. Hope you can kindly trust us.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely

India
2 reviews
5 helpful votes
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Absolutely amazing
May 29, 2015

I can't stop smiling because I love my Backless Hollow Lace Green Dress so much which I ordered from ROMWE.COM and received it before the date I required. It's actually more beautiful than I thought. I love this site because they never send me the wrong item, shipping is fast and good, customer service is good, the designs are fantastic I love them all. I'll hopefully order a new dress to my sister's prom and I'll recommend ROMWE.COM to my friends.

Date of experience: May 26, 2015
Myanmar
1 review
0 helpful votes
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Its a great experience to deal with Romwe. When I saw this site I have just surprised with their product verities and high quality product collection. Then i had decided that I will order some product from this amazing site. Finally I have ordered three skirts and one bracelet. I was in a little hesitation for the shipping and transaction system of this site. But after deal with this site my all hesitation has just gone over. I want to give thanks Romwe site for their quick shipment system and service. I am so happy to have the opportunity to purchase those product from here. I expect that Romwe will serve their customer like this and will be reliable of their great product quality.The skirts was liked by all my family members and the bracelet was just beautiful to look at. Specially the color of the bracelet is just awesome. I want to purchase more product from this online shopping site.Its really a great purchase and proper use of money.

Date of experience: May 26, 2015
Canada
1 review
2 helpful votes
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Scam artists!
May 28, 2015

If you are contemplating about buying from this website. Don't do it. I wish I had never ordered because I ended up throwing all the clothes away. Such a waste of money. Products are cheap but they are not even worth the amount they are selling for. Save your money and time! I got 6 items and none of them fit me. Dresses were tiny! And I usually wear medium/ size 6 and I couldn't even fit them over my head. The skirts were barely covering my $#*!! All their positive and 5 star reviews are fake. If you read them they are all written in the same way and a lot of them are grammatically incorrect just like their responses on the bad review. I never write reviews but I had to for Romwe because I dont want people wasting their money on this crap!

Date of experience: May 25, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Sorry for leaving you such impression.
Generally we need 3-7 working days for processing. It takes longer than usual because of the customization and multiple quality-control tests. Hope you can kindly understand us.
We have checked for you that your order has been shipped on 20 May. The tracking number is 2681281982. You can track it via http://www.17track.net/en/result/express-details-100001.shtml?nums=2681281982
The tracking information needs few business days for updating.
We have made multiple quality-control for our items. Hope you can believe the quality of our items.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely

Nevada
1 review
0 helpful votes
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Tasteful style!
May 27, 2015

I really enjoy Romwe's selection and their great style. In my experience this has always been an awesome shop to rely on for gifts that women love. They're fast, friendly, fashionable, and reliable. Very fun and cool brand. 5 stars!

Date of experience: May 24, 2015
California
1 review
2 helpful votes
Follow A C.
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The way this company operates seems very illegal and dishonest. Its a shame so many big fashion bloggers support this scam. I purchased some close toed creeper style shoes from this company and received some very cheap looking open toed sandals. When I contacted the company to let them know about their mistake I was asked to keep the item and accept $8 credited to my next purchase, but they would not send the correct item to me because, as the rep. Put it "shipping costs to the US are too high". I originally paid $30 +shipping for my order. I was not even given the option for a refund. I have filed a dispute through Paypal's resolution center but they continue to only message me through their own site, which I find very suspicious. I will escalate this to a claim as soon as I get the option from Paypal. Don't waste your money or time on this site and remember that what you see fashion bloggers wearing is what ROMWE sent them for free and will probably be nothing like what you will receive. Oh and they are owned by She inside... so i'd steer clear of that company too.

Date of experience: May 24, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
We have checked for you that we did have sent you wrong item, it is our fault. We apologize for it. Hope you can accept our apology.
We hope you can return the wrong item. Then, we will reship the correct item to you. Hope you can trust us. Do you accept the advice we have given you? We need confirm with you.
Looking forward to your reply.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely

Bangladesh
1 review
0 helpful votes
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I bought t-shirt from http://www.romwe.com for my husband and he likes them. They are a lot cheaper than at local sporting goods store chains where he previously purchased them. Being a big & tall man he'd like them to be a little longer but they are decent in that regard. He has a strong sensitivity to fabrics that are not 100% cotton. We've bought three shirts so far and waiting on two more.

Date of experience: May 23, 2015
Philippines
1 review
1 helpful vote
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I love this scarf. It has a classic pattern that can match with almost any garment in my wardrobe.The design is also unisex that's why I think this is also a perfect gift. The length is also good enough to allow 2- 3 loops. The quality is great. I will order again from this store.

Date of experience: May 23, 2015
Germany
1 review
0 helpful votes
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romwe.com is a Really nice clothing site. I like that all the products. Products come quickly too. All of the clothes are quality and they have a large selection. I was order for 2 dresses, 2 jump suits and 3 skirts, my order number was RWAXM*******. We receive our order quickly. All the product are really amazing. Hope you all also love this website and its shopping experience when you go for shopping with romwe.com.

I was very happy with my experience with this site and plan on shopping with them again.

Date of experience: May 22, 2015
Chile
2 reviews
0 helpful votes
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Romwe is an excellent store. I ordered a floral shirt.The goods reached on time and I am happy with the quality and fitting of the product. It is just perfect as I want. I have to applaud this store for their delivery services. It is better than the average online delivery time period. Therefore you don't have to wait for ages to receive your desired items that you ordered from this store. You will for sure get what you are looking for and even much much more. Thank you Romwe.

Date of experience: May 22, 2015
NL
1 review
2 helpful votes
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I was kind of skeptical about ordering from this site, because it had quite a few bad reviews.
However, there were some great reviews too, so i thought "i'll give it a try".
I wanted to order a White Eyes Print Backpack and a few nice necklaces, all for my girlfriend.
First I send them an email to ask if they ship to the Netherlands and I received a very quick, friendly and kind response saying that it was possible. After placing my order, I instantly received another email that my order was being processed. A while later, I received my order and amazed by great quality, so was my girlfriend!:-)

This site is definite winner! It has such fast and friendly customer service and the quality… I just don't have any words for it. I rarely see such a great price / quality ratio.

One thing is for sure, I'm ordering MORE!

Date of experience: May 22, 2015
Arizona
2 reviews
2 helpful votes
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I had amazing experience with Romwe. They quickly delivered one of my favorite dress that I choose among the wonderful catalog. The ordering process and shipping was so easy and convenient. The product was nicely packed and the quality of the cloth i ordered was good. Thank you very much ROMWE!

Date of experience: May 21, 2015
California
1 review
2 helpful votes
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An edit to what i posted before, Romwe is helping me so I can receive my package And I will not have to pay a fee that I dont really have to pay. I havent received it yet but when I do I will review on the quality of the products. However I am satisfied on how fast they reach out to their customers to better the experience. Just give them a chance and be patient. They are willing to help.

I have always been a customer at Romwe but at the 3rd purchase they apparently put the wrong address therefore can't ship it, i contacted customer service via chat, and agent said "how about you pay $3.99" so they can get it from FedEx and send it to the right address. Wow! Talk about bad customer service. The agent seems to be blaming me for providing them with the wrong address when in fact this has been my 3rd order and i did put the right address or else i wouldn't receive my first order nor the second. I also contacted both shipping companies both FedEx and USPS and they both told me that apartment number is not listed on the shipping label. I told this and the agent kept pushing me to pay $3.99 because she said I won't receive my order unless I do so. Another thing is that in this one order of mine, they choose to put it in two separate shipping and every time i check the shipping status of the second one, it just says shipping label created and it has been like this for four days now. Never again romwe. Never again. And I thought they are a good company. After 2 purchases and tons of recommendations to my friends this is what I got. Hays.

Date of experience: May 21, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
We are sincerely sorry to hear that you cannot receive your items, because of the address. We have checked for you that we ship the items according to the address which you have given us. Hope you can kindly trust us.
Besides, if you still want your items, we will reship them to you. However, you should pay 3.99 dollars for shipping fee. If you still want the items, could you give us your address again? We need confirm with you.
For the second package, the tracking information needs few business days for updating.
Hope you can kindly understand.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely

Australia
1 review
2 helpful votes
Follow Alexandra M.
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So I left a negative review due to the appalling quality of product I received about 2 months ago and yesterday I was emailed a request from ROMWE to take it down in exchange for a discount coupon. NO F##KING CHANCE. This also means that there are probably heaps of negative reviews taken down so buyer can get discounts.

I will never shop at ROMWE again so there is no point offering me 50% off your substandard clothes as I have no interest in supporting you business or clogging up my rubbish bin again with crappy clothing.

Date of experience: May 21, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
We are sincerely sorry to hear that our items cannot fit you well. Generally there will be 2-3cm error because of manual measurement. Could you send us some photos about your items with clear measurement? We will check with our factory, after confirmation, we will take responsibility for the problems caused by us. Hope you can kindly trust us.
For the return shipping fee, we have noted on our web buyers have to pay return shipping fee. Hope you can kindly understand us.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely

New Jersey
1 review
1 helpful vote
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Still waiting
May 24, 2015

I ordered my clothes three weeks ago and they are still not even in the country! I will never order from them again! Worst experience I've ever had

Date of experience: May 21, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
We have checked for you that your order has been shipped on 19 May. The tracking number is 61299992140420464173. You can track it via http://www.17track.net/en/result/express-details-100003.shtml?nums=61299992140420464173
The tracking information needs few business days for updating.
And sometimes we may not be able to get detailed tracking information until it has been delivered to your country.
Hope you can kindly understand us.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely

Bangladesh
1 review
0 helpful votes
Follow Ashraful A.
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Yesterday I order Evening Dress from www.romwe.com.

Fast Shipping. This dress came to me yesterday.it's gorgeous, Will be getting more items from this www.romwe.com.

It's comfortable, it fits well, it's made well, I love this dress so much. I guess I should have looked at the back because all the detail is in the front; the back is solid black. But still looks good coming or going!

Date of experience: May 19, 2015
New Hampshire
2 reviews
1 helpful vote
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This is the WORST experience I've ever had with a company I ordered my stuff in april its now may I havent't gotten a refund and since I asked for one they stopped contacting me I plan on filing a claim with the federal trade commission. I just want my money back

Date of experience: May 19, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
We are sincerely sorry for the troubles we have brought you.
Generally we need 3-7 working days for processing. We have checked for you that your order was in customs, because there are some problems in logistics. Hope you can kindly understand us.
If you still want your items, we will reship it to you. If you do not want your items, we will help you cancel your order and arrange a refund for you. Do you really want to cancel your order? We need confirm with you.
Looking forward to your reply.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely

Illinois
1 review
0 helpful votes
Follow Brittany K.
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I love Romwe! This is my third time buying from them and I just had to finally write a review. I live in a rural area and the few stores nearby have nothing I'd be caught dead in! Because of that I do all my clothes shopping online and Romwe is by far my favorite site!

They have the best shoes at the best prices! They have every style and many different heel heights. I also love their dresses because they have such a modern look! I'd have to travel 100 miles to find fashionable clothes and with three kids I just don't have the time!

Shipping is always fast and things are packaged well. Great clothes, great prices and fast shipping. What more can I say?

Date of experience: May 19, 2015
Texas
2 reviews
9 helpful votes
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I ordered a dress for an event 3 weeks in advance. The site says I should recieve in 7-10 business days... after 3 weeks I get an email stating my dress is taken by customs. I request a refund and that since it would arrive too late and I did not want it anymore to cancel the order. They responded that since they had already shipped it that they could not give me a refund. So I waited another week. Then they emailed me saying that since my package was being held by customs that they would reship my dress. I still have not received that dress... And its almost been 2 months...

Date of experience: May 19, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
We have noted on our web that we need 3-7 working days for processing. Hope you can kindly understand us. We are sincerely sorry to hear that your order was in customs, because there are some problems in logistics. We have checked for you that we have reshipped you. The tracking number is 61299992140420228218. You can track it via http://www.17track.net/en/result/express-details-100003.shtml?nums=61299992140420228218. And we have checked for you that your order has been delivered.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely

From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.


romwe.com
Founded in 2009
Nan Jing Shi, Jiangsu, China
+168
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