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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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My lace maxi dress is GORG! GORGEOUS! I love it! Perfect fit! This is my second order from this site. So far so good. I'm ordering one piece at a time, that way there won't be any mistakes. It was on my doorstep when I came home. I'm always excited when opening my packages so I'm super happy to not be disappointed! It was a perfect fit too. Yay!
I ordered the Deep V Neck Loose Jumpsuit from Romwe.com and must admit I was a bit apprehensive at first. You know how it goes when you do online shopping for clothing, often the clothes is not quite like you expected, the shipping and delivery takes ages and the packaging damaged. I placed my order at Romwe.com and received my order as promised, timely, the jumpsuit fitted me perfectly, no mix ups, wrong colors sent, etc. The complete ordering, shipping and receiving went smoothly and no excuses or delays. I am extremely happy with their service and my order was well packaged and in great condition. I suggest you try them as well.
First of all, they don't allow their customers to write reviews on their page which I should have found suspicious in the first place. Their dresses are all cheap knock offs of what the picture looks like. They claim to have some of their dresses delivered within 24 hours... Complete lie. I waited three and a half weeks for my purchases to only be completely disappointed to how awful they looked and fitted. You want to buy cute cheap clothes? Go to forever 21. But don't waste your time with this store. It's all crap.
It was an awesome shipping experience of my Online shopping and getting then real fast at my door step. I ordered from this site some clothes and accessories for my sister, she is 14. First I thought that the clothes wouldn't fit her, and that she would be able to wear them after a couple of months. And I had some doubts about the quality of the material and about shipping time. I was also worried about the damages made by shipping. I was pleasantly surprised, There was a very simple process from the time I paid for the items, to the time I received it. Overall I got exactly what I was looking for at a great deal and received customer support above and beyond which I honestly believe is hard to come by in this day and age.
If you take advantage of the site-to-store shipping option, sometimes you can get things even cheaper than you'd find them in your local ROMWE.
I just received my order, a stylish bathing suit from romwe.com, and I can say with complete certainty that I am impressed with romwe.com's efficiency and security. I was a little nervous when I made the decision to order from this site, but I am incredibly glad I did so! The prices just cannot be beat by anywhere else on the internet and my package arrived sound and safe at my doorstep. The shipping costs are very manageable and their are almost always sales on hot items. I would definitely recommend this site to everybody looking to buy cheap, stylish clothing!
Where is my order? I ordered from May 9 and still my order has not been shipped. One day you tell me its ready then the next you need more time. Which is it?
Dear customer,
Nice day.
Sorry for the waiting time.
Generally we need 3-7 working days for processing. It is delayed because you have told us you want to cancel your order before. And latter, you told us you still want your order. For these problems and avoiding unnecessary troubles, we need time to confirm with you. Besides your order is too big, we need more time to check it, to confirm that when it is delivered to you, everything will be perfect. Hope you can kindly understand us.
We have checked for you that your order has been almost prepared well. We will send it soon. If it is shipped, we will give you the tracking number as soon as possible. Hope you can kindly trust us.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely
I was really happy when I found the Romwe website. The clothes looks great on pictures, but what you get is of a really poor quality. I paid for "express" shipping, which was not express at all - it was about 10/11 days. I submitted a ticket about a delay as I wanted more information about the cause. The result? All their customer support rep. Was able to write me was something like "you can check your order status here...". I submitted a few more tickets, but with the same reply. I was totally mad because I didn't ask about my order status, I asked why it is not delivered on time. I felt like they didn't even care to actually "read" what I had written. I asked for a refund - they didn't deliver the parcel on time, but I just got "it is not possible". Well, that was my first and last order for sure. What it is more, the clothes are not as nice as on photos. The quality is low, and the sizes are completely wrong. I bought 2 things - shorts and jumpsuit, both S-Small size. The shorts was really small, like for a child. The jumsuit was too big. Huge disappointment - terribly service and clothes.
Dear customer,
Nice day.
Sorry for the waiting time.
We are sincerely sorry to hear that our items cannot meet your requirements. Sometimes difference between the real items and the picture shown on our web cannot be fully avoided. For the size problem, generally there will be 2-3cm error because of manual measurement. We hope you can send us some photos about the items with clear measurement and tell us what the problem is exactly. We will check with our factory, after confirmation, we will compensate for the problems caused by us. Hope you can kindly understand us.
Generally we need 3-7 working days for processing. Normally, express shipping need 3-7 working days for delivery. For the reply of our customer service, we are wiling to help you solve your problems, but we cannot confirm the time exactly. However, we will improve our service in the future. Hope you can kindly trust us.
Looking forward to your reply.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely
It almost doesn't make sense to go shopping in a store anymore. With a site like ROMWE it is so easy to find stylish and affordable clothes, for any taste and style. I check ROMWE often, as new sales are always popping up! They have a huge variety and are incredibly easy to order from. I hope the site continues to grow and expand in their selection--then they would be the only clothing site I need!
I ordered a "V Neck Striped With Belt Flare Blue Dress" and they shipped it within a time. I got this in good condition. Price was so good and great customer support ever. My wife is so much happy by getting this. She requested me for another dress and definitely, I will order again.
NEVER EVER SHOP FROM THIS STORE. THEY SENT ME THE INCORRECT ITEM & I HAD TO EMAIL 7 TIMES FOR A RESPONSE. THEY THEN WOULDN'T LET ME REFUND MY ORDER AS THE 30 DAYS FOR REFUNDS HAD EXPIRED - BECAUSE THEY HADN'T GOTTEN BACK TO ME. Disgusting customer service.
Dear customer,
Nice day.
Sorry for leaving you such impression.
We have noted on our website that items must be received within 30 days from the delivered date. We have checked for you that our customer service has contacted you on 14 April, but without reply. Hope you can kindly trust us.
We are so sorry for sending you the wrong item. We make apology for it. Hope you can accept our apology and forgive us. We are willing to help you solve your problems, we will solve your problem perfectly.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely
The delivery took a while but I'm pretty much happy with what I received! Dresses r unique! One of the dresses doesn't look like the description was much shorter than expected so I won't be wearing it ever. But i would say I'll order again! Thank you!
Dear customer,
Nice day.
Sorry for the waiting time.
We have checked for you that your order is still in processing. Generally we need 3-7 working days for processing. Hope you can kindly understand us. If it is shipped we will give you the tracking number as soon as possible.
Normally, the order can be with you on 27 June. Hope you can kindly trust us.
We are so sorry to tell you that the Contrast Collar Striped Shift Black Dress in your order is out of stock. Would you like to exchange or refund? We need confirm with you. If you want to exchange, we hope you can give us the SKU or the link of the item. We will help you exchange.
Looking forward to your reply.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely
I read not so good reviews on Romwe, but loved what they offered and the pricing is amazing. I went ahead and placed a small order ($31 for 3 items) on 5/17/15. I was aware of the long shipping time and expected it to take a month. I received my items today, 5/30/15. The shirts I received are adorable and well made. All materials are of high quality. I'd recommend this site for someone who needs clothes on the cheap who does not need them now. Romwe is a little more expensive than the other Asian wholesale site, but makes up for it with low shipping costs. Overall I had a really good experience.
I ordered from Romwe over a month ago and my order is still suck in " processing".
I sent in a ticket after three weeks of waiting to see where my order was at in the stages of processing and I got "It will be shipped in the coming days". Two weeks later it's still processing.
Dear customer,
Nice day.
Sorry for leaving you such impression.
We have checked for you that your order has been almost prepared and we will send it soon. Generally, we need 3-7 working days for processing. It takes longer than usual because of the customization and multiple quality-control tests. Hope you can kindly understand.
If it is shipped we will give you the tracking number as soon as possible. Hope you can kindly trust us.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely
My purchase of a Top from Romwe was great. The price was right, and they did a great job of getting the top to me on time. Product arrived timely as expected. I have no complaints, and would definitely buy from Romwe again.
The fabric quality is very good it does not feel cheap the pants run small but overall very impressed. Took a long time to get here
I'm from the UK and ordered clothes from ROMWE 3 weeks ago. They arrived today. The clothes are better quality than I expected (considering the clothes are so cheap), however the way they size their clothes is terrible. I was warned to order up a few sizes - which I did, yet still none of the clothes fit me at all. I'm a size 14, so ordered large. They came up at a size 8-10, one item even smaller. Fortunately I have some friends who love them so I don't have to pay the pricey returns fee.
I ordered 3 rompers from this site, all mediums which should fit a person 12-14. I am a small size 12 and I cannot fit into any of these! The sizing is about a 8-10. They refuse to give any sort of refund or pay for returns. And I refuse to pay for a return to China for something that isn't my fault! Never shopping here again or recommending this site! Customer service team does not listen to you and sends automated messages. Absolute rubbish!
Dear customer,
Nice day.
Sorry for leaving you such impression.
We are sincerely sorry to hear that our items cannot fit you well and you want to return. Generally there will be 2-3cm error because of manual measurement. Could you send us some photos about the items with clear measurement. We will check with our factory, after confirmation, we will compensate for the problem caused by us. We have noted on our web that buyers should pay return shipping fee. Hope you can kindly understand us.
We have checked for you that our customer service has given you return address. If you want to return, could you tell us which item you want to return? After you return your items, we hope you can give us the tracking number of your return. After we receive your return, we will arrange refund for you.
For the reply of our customer service, we will improve our service in the future. Hope you can kindly trust us.
Looking forward to your reply.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely
I recently ordered a black blazer from Romwe.com. My Order number: RWABL*******. The transaction was so fast and easy and there were no problems with the order. I figured I would give it a shot and ordered a medium. I got my dress pretty quickly and I love it! It is very flattering and it can be worn by itself or with leggings or a cardigan or sandals or boots etc. Romwe is a great site for getting the latest fashion and the best prices. Also Easy to use this web site also very efficient service. Overall I had a great experience with this shop! I would buy again from you.
I really wish I had read reviews before I ordered from this site. The clothes look nothing like they do on the website, my order was shipped in two different packages, one of which has yet to be delivered as of 5/27/2015 (I ordered on 5/14/2015 and ordered extra things so I could get the 2-3 day express shipping). Never again!
Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
We are sincerely sorry to hear that our items cannot meet your requirements and you want to return them. Sometimes, the difference between real items and the pictures shown on our web cannot be fully avoided. Hope you can kindly understand us. We have checked for you that our customer service has given you the return address. Could you tell us which items you want to return? And after you return your items, we hope you can send us the tracking number of your return package. After we receive your return, we will arrange refund for you. Hope you can kindly trust us.
Some items in your order sell well we need more time to get it from our factory. To save your time, we separate your order into two package.
For the second package, we have checked for you that we have shipped it on 20 May. The tracking number is 61299992140420502103. You can track it via http://www.17track.net/en/result/express-details-100003.shtml?nums=61299992140420502103
Looking forward to your reply.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Sorry for leaving you such impression.
First of all, our web do not have customer reviews. Hope you can kindly understand us.
Secondly, the items we claim to ship it in 24 hours. The meaning is we need 24 hours to process these items, the delivery time not included.
Thirdly, the difference between the real item and the picture shown on our web cannot be fully avoided. Could you send us some photos about these items and tell us what the problem is exactly? We will check with our factory, after confirmation, we will compensate for the problem caused by us. Hope you can kindly trust us.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely